Communal breakdowns
This page is updated every two hours between the hours of 8am to 10pm with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may change.
Important safety notice – potential issue affecting your boiler
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The communal heating system is changing to winter mode across the borough in phases on 16 and 17 October 2025. This is due to the outside temperatures dropping below 17°C in the day and below 10°C in the evening for 5 consecutive days.
If your issue is not listed, find out how to report a repair.
Page last updated: 06 April 2026 02:54
| Block name | Outage description | Date reported | Estimated return to service | Status |
|---|---|---|---|---|
| Scylla Road 43-67(O) | Loss of hot water service | 05/04/2026 | 05/04/2026 | Contractor to attend and investigate
Returned to service 05/04/2026 - Please allow approximately 2 hours from 4pm for service to be fully operational |
| Tayo Situ House 1-42 | Loss of heating and hot water service | 05/04/2026 | 06/04/2026 | Contractor to attend and investigate
Returned to service 06/04/2026 - Please allow approximately 2 hours from 1:00am for service to be fully operational |
| Abbeyfield Road 98-100(E); Rotherhithe New Road 134-140(E) | Loss of heating and hot water service | 04/04/2026 | 04/04/2026 | Contractor to attend and investigate
Returned to service 04/04/2026 |
| Magdalene Close 37-48 | Loss of heating and hot water service | 04/04/2026 | 04/04/2026 | Contractor to attend and investigate
Returned to service 04/04/2026 - Please allow approximately 2 hours from 12pm for service to be fully operational |
| Manaton Close 2-116(E) | Loss of heating and hot water service | 04/04/2026 | 04/04/2026 | Contractor to attend and investigate
Returned to service 04/04/2026 - Please allow approximately 4 hours from 12pm for service to be fully operational. |
| Claris Court 57-86 | Loss of hot water service | 04/04/2026 | 04/04/2026 | Contractor to attend and investigate
Returned to service 04/04/2026 - Please allow approximately 2 hours from 5pm for service to be fully operational |
| Scylla Road 43-67(O) | Loss of hot water service | 04/04/2026 | 04/04/2026 | Contractor to attend and investigate
Returned to service 04/04/2026 - Please allow approximately 2 hours from 2:30pm for service to be fully operational. |
| Langley Court 102-161 | Loss of hot water service | 04/04/2026 | 04/04/2026 | Contractor to attend and investigate
Returned to service 04/04/2026 - Please allow approximately 2 hours from 5pm for service to be fully operational |
| Galatea Square 30-68 | Loss of heating and hot water service | 04/04/2026 | 04/04/2026 | Contractor to attend and investigate
Returned to service 04/04/2026 - Please allow approximately 2 hours from 6pm for service to be fully operational. |
| Magdalene Close 13-30(C) ., SE15 3SQ | Loss of heat and hot water services | 03/04/2026 | TBC | Contractors to attend and investigate |
| Flats 40-67, Langley Court, 11 Bradenham Close, London, SE17 2GF | Loss of hot water service to the block. | 03/04/2026 | 03/04/2026 | Contractors to attend and investigate.
Returned to service 03/04/2026 - Please allow approximately 2 hours from 12:00pm for service to be fully operational. |
| Philip Walk 12-22(E) | Loss of hot water service to the block | 03/04/2026 | TBC | Contractors to attend and investigate. |
| Rotherhithe New Road, London, SE16 2AP | Loss of heating and hot water service to the block. | 03/04/2026 | 03/04/2026 | Contractors to attend and investigate.
Returned to service 03/04/2026 - Please allow approximately 2 hours from 6:30pm for service to be fully operational. |
| Regina Point 1-80, SE16 7BD | Loss of cold water service to the block. | 03/04/2026 | 03/04/2026 | Loss of cold water service to the block.
Returned to service 03/04/2026 - Please allow approximately 2 hours from 6:30pm for service to be fully operational. |
| Collinson Walk 14-28(E) ., SE1 1PU | Loss of heating and hot water service to the block. | 03/04/2026 | 04/04/2026 | Contractors to attend and investigate.
Returned to service 08:00 allow 2 hours for temperatures to rise. |
| Langley Court 40-67 | Loss of hot water | 03/04/2026 | 04/04/2026 | Contractors to attend and investigate
Returned to service 04/04/2026 - Please allow approximately 2 hours from 5pm for service to be fully operational |
| Magdalene Close 13-30 | Loss of heating and hot water services | 02/04/2026 | 02/04/2026 | Contractor to attend and investigate
Returned to service 02/04/2026 - Please allow approximately 2 hours from 4pm for service to be fully operational. |
| Rowan Court, Garnies Close 26-49 | Loss of heating and hot water | 02/04/2026 | TBC | Contractor to attend and investigate |
| Rowan Court, Garnies Close 26-49 | Loss of heating and hot water service | 02/04/2026 | TBC | Contractor to attend and investigate |
| Vaughan House 1-51 | Emergency shutdown of secondary water service | 02/04/2026 | 08/04/2026 | Due to emergency works there will be interruption to the secondary water service affecting toilets, baths/showers and wash hand basins from 12pm on 08/04/2026 for approximately 5 hours for essential maintenance works. |
| Staveley Close 1-18
Bath Close 62-102 |
Planned shutdown of hot & cold water services | 02/04/2026 | 16/04/2026 | There will be an interruption to the hot and cold water services affecting hot water, toilets, baths/showers and wash hand basins on 16/04/2026 from 9am for approximately 8 hours for essential maintenance works. |
| Leyland Court 1-42 | Loss of hot water service | 02/04/2026 | 02/04/2026 | Contractor to attend and investigate
Returned to service 02/04/2026 - Please allow approximately 2 hours from 4pm for service to be fully operational. |
| Slade Walk 1-58(C) ., SE17 3HW | Loss of hot water service to the block | 02/04/2026 | 03/04/2026 | Contractors to attend and investigate.
Returned to service 03/04/2026 - Please allow approximately 2 hours from 8:00am for service to be fully operational. |
| North Peckham Estate:
Quenington Court 1-32 Cronin Street 1-126 Quedgley Court 1-36 Westonbirt 1-30 Pentridge Street 1-67 East Surrey Grove 18-68 Rowan Court 1-45 Pear Court 1-17 Danube Court 1-30 Thames Court 1-53 Indus Court 1-8 Amstel Court 1-17 Oak Court 1-35 Blackthorne Court 1-31 Palm Court 1-33 Bridgewater Tower 1-34 George Williams House 1-28 Mary Ellery House 1-22 Ridgeway House 1-25 Wickway Court 1-118 Shannon Court 1-11 |
Planned shutdown of heating and hot water services | 01/04/2026 | 14/04/2026 | There will be an interruption to the heating and hot water services from 9am on 14/04/2026 for approximately 8 hours for essential maintenance work. |
| Crompton House 1-21 | Lift 1146 out of service | 01/04/2026 | TBC | Technician to attend and investigate |
| Vauban Estate 68-82 | Planned shutdown of secondary water service | 01/04/2026 | 15/04/2026 | There will be an interruption to secondary water services affecting toilets, baths/showers and wash hand basins on 14/04/2026 & 15/04/2026 from 9am for approximately 8 hours daily for essential maintenance works. |
| Hunter Court 1-17 | Planned shutdown of secondary water service | 01/04/2026 | 15/04/2026 | There will be an interruption to secondary water services affecting toilets, baths/showers and wash hand basins on 15/04/2026 from 9am for approximately 4 hours for essential maintenance works. |
| Perronet House, Princess Street 1-90(C); Tenants Clubroom 44(C)., SE1 6JS | Loss of heating and hot water service | 01/04/2026 | 01/04/2026 | Contractors to attend and investigate
Returned to service 01/04/2026 - Please allow approximately 2 hours from 12pm for service to be fully operational. |
| Arnold Estate 66-80 | Loss of power supply | 01/04/2026 | 02/04/2026 | UKPower Networks (UKPN) have isolated power to your block due to a high earth reading on their cable. UKPN are investigating the issue and aim to restore as soon as possible.
Returned to service 02/04/2026 |
| Slade Walk 1-58 | Loss of heating service | 01/04/2026 | 01/04/2026 | Contractor to attend and investigate
Returned to service 01/04/2026 - Please allow approximately 2 hours from 7:32pm for service to be fully operational. |
| Blackthorne Court 9-16 | Loss of hot water service | 01/04/2026 | TBC | Contractor to attend and investigate |
| Indus Court, Garnies Close 1-8 | Loss of heating and hot water services | 01/04/2026 | TBC | Contractor to attend and investigate |
| Cronin Street 89-126 | Loss of heating and hot water services | 01/04/2026 | TBC | Contractor to attend and investigate |
| Mary Ellery House 1-22 | Loss of heating and hot water service | 01/04/2026 | TBC | Contractor to attend and investigate |
| Ridgeway House 1-25 | Loss of hot water service | 01/04/2026 | TBC | Contractor to attend and investigate |
| Blossom Court 1-70(C) | Loss of heating and hot water services | 01/04/2026 | 02/04/2026 | Contractors to attend and investigate
Outage resolved |
| Mann Street 2
Westmoreland Road 54-72 Cherrill street 4-24 Harcourt Street 1-8 Bradenham Street 3-21 Albany Road 386–388 Harriet Hardy Court 1-54 Wallington Court 55-113 Amodio Court 1-7 Langley Court 1-67 |
Loss of hot water service | 01/04/2026 | 02/04/2026 | Contractor to attend and investigate
Returned to service 02/04/2026 - Please allow approximately 2 hours from 10am for service to be fully operational. |
| Lockwood Square 1-188 | Planned shutdown of hot water service | 31/03/2026 | 13/04/2026 | There will be an interruption to the hot water service from 9am on 13/04/2026 for approximately 6 hours for essential maintenance work. |
| Mccoid Way 1-22
Collinson Walk 1-40 Scovell Crescent 1-47 Borough Square 1-15 |
Planned shutdown of heating and hot water services | 31/03/2026 | 13/04/2026 | There will be an interruption to the heating and hot water services from 9am on 13/04/2026 for approximately 7 hours for essential maintenance work. |
| Latimer 1-90 | Planned shutdown of hot water service | 31/03/2026 | 14/04/2026 | There will be an interruption to the hot water service from 9am on 14/04/2026 for approximately 1 hour for essential maintenance work. |
| Wyndham Estate :
Aberfeldy House 1-155 Andrews Walk 1-31 Bethwin Road 97-111 Chalmers Walk 1-20 Copley Close 1-5 Dale Road 1-6 Glenfinlas Way 1-53 Grimsel Path 2-45 Hanworth House 1-140 Hillingdon Street 143-151 John Ruskin Street 110-124 Kirwyn Way 1-38 Laxley Close 9-56 Trevelyan House 1-63 |
Planned shutdown of heating and hot water service | 31/03/2026 | 13/04/2026 | There will be an interruption to the heating and hot water services from 9am on 13/04/2026 for approximately 7 hours for essential maintenance work. |
| Alscot Way 12-22 | Loss of heating and hot water service | 31/03/2026 | 31/03/2026 | Contractor to attend and investigate
Update 31/03/2026 @4:00pm - Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible. Returned to service 31/03/2026 - Please allow approximately 2 hours from 5pm for service to be fully operational. |
| West Lake 1-130 | Loss of secondary water service | 31/03/2026 | 01/04/2026 | Contractor to attend and investigate
Returned to service 01/04/2026 - Repairs to the cold water supply are now complete and service restored. Apologies for the inconvenience caused. |
| Lockwood Square 3-188 | Planned refurbishment of lift 5053 | 30/03/2026 | 05/06/2026 | There will be an interruption to the lift services from 8am on 13/04/26 until 05/06/26 for refurbishment work |
| Purbrook Estate 81-106 | Planned shutdown of secondary water service | 30/03/2026 | 08/04/2026 | There will be an interruption to secondary water services affecting toilets, baths/showers and wash hand basins on 08/04/2026 from 9am for approximately 8 hours for essential maintenance works. |
| Marden Square 2-185 | Planned refurbishment of lift 5058 | 30/03/2026 | 05/06/2026 | There will be an interruption to the lift services from 8am on 13/04/26 until 05/06/26 for refurbishment work |
| Wesley Close 25 - 107 | Planned shutdown of heating service | 30/03/2026 | 10/04/2026 | There will be an interruption to the heating service from 9am on 10/04/2026 for approximately 8 hours for essential maintenance work. |
| Bardell House 1-32 | Lift 5110 out of service | 30/03/2026 | TBC | Part required |
| Morton House, Otto Street 1-39 | Loss of heating and hot water service | 30/03/2026 | 30/03/2026 | Contractor currently onsite to investigate
Returned to service 26/03/2026 - Please allow approximately 2 hours from 5pm for service to be fully operational. |
| Wickway Court 1-118 | Loss of heating and hot water service | 30/03/2026 | 30/03/2026 | Contractor to attend and investigate
Returned to service 30/03/2026 - Please allow approximately 4 hours from 9:30pm for service to be fully operational. |
| Wendover 1-240 | Lift 4029 out of service | 30/03/2026 | 01/04/2026 | Part required
Returned to service 01/04/2026 |
| Shannon Court, Garnies Close 1-11 | Loss of heating service | 30/03/2026 | 02/04/2026 | Contractor to attend and investigate
Returned to service 02/04/2026 - Please allow approximately 2 hours from 4pm for service to be fully operational. |
| Churchyard Row 83-115 | Lift 4144 Out of service | 30/03/2026 | 02/04/2026 | Contractors to attend and investigate
Returned to service 02/04/2026 |
| St Stephens House 1-20 | Lift 4045 is out of service | 30/03/2026 | TBC | Contractors to attend and investigate
Returned to service 02/04/2026 |
| 36-62 Wentworth Crescent, London, SE15 5UG | Loss of heating and hot water services | 28/03/2026 | TBC | Contractors to attend and investigate |
| 2-60 Bath Close, London, SE15 2JP | Loss of heating and hot water service | 28/03/2026 | 28/03/2026 | Contractors to attend and investigate
Resolved on 28/03 @ 16:00 |
| Brook Drive Flats 1-38(C) / 71-89(O) ., SE11 4TR | Loss of heating and hot water services | 28/03/2026 | 28/03/2026 | Contractors to attend and investigate
Resolved on 28/03 @ 22:50 |
| Raven House 1-14 | Planned shutdown of secondary water service | 27/03/2026 | 07/04/2026 | There will be an interruption to secondary water services affecting toilets, baths/showers and wash hand basins on 07/04/2026 from 9am for approximately 4 hours for essential maintenance works. |
| Ivy Church Lane 1-17 | Loss of primary and secondary water services | 27/03/2026 | 30/03/2026 | Contractor to attend and investigate
Returned to service 30/03/2026 |
| Kennington Park Road 167 A-E | Emergency shutdown of secondary water services | 27/03/2026 | 02/04/2026 | Due to emergency works there will be interruption to the secondary water service affecting toilets, baths/showers and wash hand basins from 8am on 02/04/2026 for approximately 4 hours for essential maintenance works. |
| Priory Court 1-72
Priory Court TRA Hall |
Planned shutdown of heating and hot water services | 27/03/2026 | 09/04/2026 | There will be an interruption to heating and hot water services from 9am on 09/04/2026 for approximately 8 hours for essential maintenance work. |
| Bath Close 85 - 101 | Planned shutdown of secondary water service | 27/03/2026 | 10/04/2026 | There will be an interruption to secondary water services affecting toilets, baths/showers and wash hand basins on 10/04/2026 from 9am for approximately 8 hours for essential maintenance works. |
| Budleigh House 1-24 | Planned shutdown of secondary water service | 26/03/2026 | 09/04/2026 | There will be an interruption to secondary water services affecting toilets, baths/showers and wash hand basins on 09/04/2026 from 9am for approximately 4 hours for essential maintenance works. |
| Thames Court, Daniel Gardens 34-53 | Loss of heating and hot water services | 26/03/2026 | 02/04/2026 | Contractor to attend and investigate
Update 02/04/2026 @10:00am - Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible. Returned to service 02/04/2026 - Please allow approximately 2 hours from 4pm for service to be fully operational. |
| Kevan House 1-82 | Planned shutdown of hot water service | 25/03/2026 | 08/04/2026 | There will be an interruption to the hot water services from 9am on 08/04/2026 for approximately 3 hours for essential maintenance work. |
| St Vincent House 1-72 | Lift 1086 out of service | 25/03/2026 | TBC | New drive unit required |
| Grosvenor Park 6 / Flats 1-30 | Loss of heating and hot water services | 25/03/2026 | 26/03/2026 | Contractor to attend and investigate
Returned to service 26/03/2026 - Please allow approximately 2 hours from 10am for service to be fully operational. |
| John Kennedy House 1-96 | Urgent shutdown of boosted cold water service | 24/03/2026 | 31/03/2026 | There will be an interruption to cold water services affecting the drinking water supply, the secondary water supply affecting toilets, baths/showers and wash hand basins and the hot water service to the block from 9am on the 31.03.2026 for a period of approximately 3 hours for urgent maintenance work. |
| Brydale House 1-96 | Urgent shutdown of mains water service | 23/03/2026 | 30/03/2026 | There will be an interruption to the mains water service to the block affecting the drinking water supply from 9am on 30/03/2026 for approximately 6 hours for urgent maintenance work. |
| Daniels Road 84-144 | Urgent shutdown of mains water service | 23/03/2026 | 31/03/2026 | There will be an interruption to the mains water service to the block affecting the drinking water supply from 9am on 31/03/2026 for approximately 6 hours for urgent maintenance work. |
| Atwood House 1-28
Barker House 1-24 Blackstone House 1-8 Beresford House 1-32 Bradlord House 1-24 Broderick House 1-24 |
Urgent shutdown of mains water service | 23/03/2026 | 01/04/2026 | There will be an interruption to the mains water service to the block from 9am on 01/04/2026 for approximately 6 hours for urgent maintenance work |
| Camberwell Grove 125-151
Walters House 1-14 Craston House 1-8 Springfield House 1-24 Edgecombe House 1-28 Harden House 1-39 |
Planned shutdown of heating and hot water services | 19/03/2026 | 01/04/2026 | There will be an interruption to heating and hot water services from 9am on 01/04/2026 for approximately 8 hours for essential maintenance work. |
| Larch House 1-45 | Planned shutdown of secondary water services | 19/03/2026 | 02/04/2026 | There will be an interruption to secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 02/04/2026 for approximately 4 hours for essential maintenance work. |
| Consort Estate | Planned shutdown of heating and hot water services | 18/03/2026 | 01/04/2026 | There will be an interruption to heating and hot water services from 9am on 01/04/2026 for approximately 8 hours for essential maintenance work. |
| Cronin Street 63-88
Cronin Street 39-62 East Surrey Grove 18-38 Rowan Court 26-45 Pear Court 1-18 |
Planned shutdown of hot water and mains water services | 18/03/2026 | 01/04/2026 | There will be an interruption to the mains water service affecting the drinking water supply and the hot water service from 9am on 01/04/2026 for approximately 5 hours for essential maintenance work. |
| Vauban Estate 26-53 | Planned shutdown of secondary water service | 17/03/2026 | 31/03/2026 | There will be an interruption to the secondary water service affecting toilets, baths/showers and wash hand basins from 8am on 31/03/2026 for approximately 4 hours for essential maintenance work. |
| Vauban Estate 26-53 | Planned shutdown of secondary water services | 17/03/2026 | 31/03/2026 | There will be an interruption to secondary water services affecting toilets, baths/showers and wash hand basins from 8am on 31/03/2026 for approximately 4 hours for essential maintenance work. |
| Ryegates 1-27 | Planned shutdown of secondary water services | 17/03/2026 | 31/03/2026 | There will be an interruption to secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 31/03/2026 for approximately 4 hours for essential maintenance work. |
| Purbrook Estate 107-130 | Planned shutdown of secondary water service | 13/03/2026 | 30/03/2026 | There will be interruption to the secondary water service affecting cylinders, toilets, baths/showers and wash hand basins from 9am on 24/03/2026 and 30/03/2026 for a period of approximately 8 hours for essential maintenance works |
| Brownlow House 1-20 | Planned refurbishment of lift 5113 | 02/03/2026 | 01/05/2026 | There will be an interruption to the lift services from 8am on 16/03/26 until 01/05/26 for refurbishment work |
| Day House 85-108 | Planned refurbishment of lift 4054 | 16/02/2026 | 17/04/2026 | There will be an interruption to the lift services from 8am on 02/03/26 until 17/04/26 for refurbishment work |
| Pedworth SHU 1-34 | Lift 5200 out of service | 14/11/2025 | TBC | Part required
Update 02/12/25: New door motor required |
| Keyworth Hostel | Lift 2000 out of service | 25/09/2025 | TBC | Technician to attend and investigate
Update 13/02/2026: Technician returning to site to carry out further works needed. |
Page last updated: 06 April 2026 02:54
