Communal breakdowns
This page is updated every two hours between the hours of 8am to 10pm with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may change.
Important safety notice – potential issue affecting your boiler
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The communal heating system is changing to winter mode across the borough in phases on 16 and 17 October 2025. This is due to the outside temperatures dropping below 17°C in the day and below 10°C in the evening for 5 consecutive days.
If your issue is not listed, find out how to report a repair.
Page last updated: 23 December 2025 16:28
| Block name | Outage description | Date reported | Estimated return to service | Status |
|---|---|---|---|---|
| Creed House 1-27 | Planned shutdown of secondary water service | 23/12/2025 | 09/01/2026 | There will be a interruption to the secondary water service affecting toilets, baths/showers and wash hand basins from 9am on the 09/01/2026 for a period of approximately 4 hours for planned maintenance work. |
| Gataker House 1-14 | Planned shutdown of secondary water service | 23/12/2025 | 07/01/2026 | There will be a interruption to the secondary water service affecting toilets, baths/showers and wash hand basins from 9am on the 07/01/2026 for a period of approximately 8 hours for planned maintenance work. |
| Gataker House 1-14 | Planned shutdown of secondary water service | 23/12/2025 | 12/01/2026 | There will be a interruption to the secondary water service affecting toilets, baths/showers and wash hand basins from 9am on the 12/01/2026 for a period of approximately 8 hours for planned maintenance work. |
| Swinburne Court 1- 9, SE5 8EP | Door Entry Fault | 23/12/2025 | TBC | The door entry to your block is faulty & are our contractors are investigating this issue. |
| Marden Square 2-185 | Planned shutdown of hot water service | 22/12/2025 | 06/01/2026 | There will be an interruption to the hot water services to the block from 9am on the 06/01/2026 for a period of approximately 4 hours for essential maintenance work. |
| Honour Oak Rise 25-79 | Loss of mains water service | 22/12/2025 | TBC | Contractors are on site carrying out urgent repairs. |
| Calverton 1-31
Danesfield 1-31 Emberton 1-35 Latimer 1-141 |
Planned shutdown of heating and hot water service | 22/12/2025 | 06/01/2026 | There will be an interruption to the heating and hot water services to the block from 9am on the 06/01/2026 for a period of approximately 7 hours for essential maintenance work. |
| Redman House 53-110 | Loss of heating and hot water service | 22/12/2025 | TBC | Contractors to attend and investigate
Update 22/12/2025 @ 4pm repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible. |
| Unity Court 1-31 | Lift 1202 out of service | 22/12/2025 | 22/12/2025 | Technician to attend and investigate
Returned to service 22/12/2025 |
| Shere House 8-15 | Lift 1183 out of service | 22/12/2025 | TBC | Parts required |
| Winchester Close 49-59(O)., SE17 3DQ | Loss of heating and hot water service | 22/12/2025 | 22/12/2025 | Contractors to attend and investigate
Resolved at 22/12 @ 19:43 |
| Canterbury Place 119-131(O) ., SE17 3AD | Loss of heating and hot water service | 22/12/2025 | 22/12/2025 | Contractors to attend and investigate
Resolved on 22/12 @ 19:45 |
| Wesley Close 2-30(E)., SE17 3AX | Loss of heating and hot water services | 22/12/2025 | 22/12/2025 | Contractor to attend and investigate
Resolved on 22/12 at 19:43. |
| Gibbon Road 107-117(O) ; Linden Grove 157-173 SE15 3LP | Loss of heating and hot water | 21/12/2025 | 21/12/2025 | Contractors to attend and investigate.
Returned to service |
| Barset Boiler House
Barset Road SHU 65-123 Barset Road 9??? Barset Road 19-63 Barset Road 125-161 Barset Road 42 Barset Road 44-50 Barset Road 52-58 Barset Road 60-80 Barset Road 82-86 Barset Road 88-92 Gibbon Road 68-86 Gibbon Road 88-110 Gibbon Road 83-95 Gibbon Road 97-105 Gibbon Raod 107-141 Salisbury Terrace 1 Salisbury Terrace 2 Salisbury Terrace 4-7 Salisbury Terrace 8-11 Tappesfield Road 47-51 Tappesfield Road 53-67 Tappesfield Road 69-71 Tappesfield Road 73-83 Tappesfield Road 85-93 Tappesfield Road 25??? Howbury Road 18 Howbury Road 20-30 Howbury Road 32-34 Howbury Road 36-50 Howbury Road 52-58 Howbury Road 60-62 Howbury Road 30 (L/H on district) Howbury Road 14??? Buchan Road 88 Buchan Road 98-116 Buchan Road 118-122 Linden Grove 121-173 Linden Grove 175-179 Linden Grove 181-199 Kimberley Avenue 136 Kimberley Avenue 142-146 |
Loss of heating and hot water | 21/12/2025 | 21/12/2025 | Contractors to attend and investigate.
Returned to service 21/12/25 - please allow approximately 2 hours from 14:00 for service to be fully operational |
| Linden Grove 179-199(O)., SE15 3LP | Loss of heating and hot water services | 21/12/2025 | 21/12/2025 | Contractors to attend and investigate
Returned to service |
| Soane House, Roland Way 1-30(C) ., SE17 2JF | Loss of heating and hot water service | 21/12/2025 | 21/12/2025 | Contractors to attend and investigate
Returned to service 21/12/25 - please allow approximately 2 hours from 16:05 for service to be fully operational |
| Aberfeldy House, John Ruskin Street 1-155(C) . SE5 0XH | Loss of heating services | 21/12/2025 | 21/12/2025 | Contractors to attend and investigate
Returned to service 21/12/25 - please allow approximately 2 hours from 19:18 for service to be fully operational |
| Annie Brewster House, Sumner Road, London, SE15 5FE | Loss of heating and hot water service to the block. | 20/12/2025 | 21/12/2025 | Contractors to attend and investigate.
Returned to service. |
| Gayhurst Hopwood Road SE17 2BN | Loss of heating service to the block | 20/12/2025 | 21/12/2025 | Contractors to attend and investigate
Returned to service 21/12/25 - please allow approximately 2 hours from 1:00am for service to be fully operational |
| Buchan Road 98-118(E) ., SE15 3HG | Loss of heating and hot water service to the block | 20/12/2025 | 21/12/2025 | Contractor to attend and investigate
Returned to service 21/12/25 - please allow approximately 2 hours from 1:00am for service to be fully operational |
| Taplow 1-215(C); Thurlow Street. 1-12(C), | Loss of heating and hot service to the block | 20/12/2025 | 21/12/2025 | Contractors to attend and investigate.
Returned to service 21/12/25 - please allow approximately 2 hours from 1:00am for service to be fully operational |
| Howbury Road 52-62 | Loss of heating service | 20/12/2025 | 21/12/2025 | Contractors to attend and investigate
Returned to service 21/12/25 - please allow approximately 2 hours from 1:00am for service to be fully operational |
| Ellery House, Beckway Street 1-24(C) ., SE17 1TN | Hot water coming through cold tap | 20/12/2025 | TBC | Contractors to attend and investigate
Update 23/12/2025 @ 4pm repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible. |
| Lockwood Square 3-188 | Lift 5053 out of service | 19/12/2025 | TBC | Technician to attend and investigate |
| Barset Road 125-161 | Loss of Heating | 19/12/2025 | TBC | Contractors to attend and investigate |
| Shere House 40-47 | Lift 1187 out of service | 17/12/2025 | TBC | Technician to attend and investigate |
| Chatham House 1-18 | Planned shutdown of hot water service | 17/12/2025 | 30/12/2025 | There will be a interruption to the hot water services from 9am on the 30/12/2025 for a period of approximately 4 hours for essential maintenance work. |
| Thomson House 1-24 | Planned shutdown of secondary water service | 09/12/2025 | 23/12/2025 | There will be a interruption to the secondary water service affecting toilets, baths/showers and wash hand basins from 9am on the 23/12/2025 for a period of approximately 8 hours for planned maintenance work. |
| Huntley House 1-16 | Lift 2133 out of service | 04/12/2025 | TBC | Contractors to attend and investigate
Update 22/12/2025: Parts required |
| Tissington court , SE16 2AQ | Loss of primary water service | 30/11/2025 | TBC | Thames water to attend and investigate |
| Cartwright House 1-16 | Lift 1145 out of service | 27/11/2025 | TBC | Part required |
| Pynfolds 17-26 | Lift 5063 out of service | 24/11/2025 | 22/12/2025 | Technician to attend and investigate
Update 02/12/25: Parts required Returned to service 22/12/2025 |
| Pedworth SHU 1-34 | Lift 5200 out of service | 14/11/2025 | TBC | Part required
Update 02/12/25: New door motor required |
| Horsman House 25-68 | Planned refurbishment of Lift 4055 | 27/10/2025 | 08/01/2026 | There will be an interruption to the lift services from 8am on 10/11/25 until 08/01/26 for refurbishment work |
| Trevelyan House 1-55 | Planned refurbishment of Lift 4127 | 27/10/2025 | 08/01/2026 | There will be an interruption to the lift services from 8am on 10/11/25 until 08/01/26 for refurbishment work |
| Keyworth Hostel | Lift 2000 out of service | 25/09/2025 | TBC | Technician to attend and investigate
Update 29/10/2025: Specialists contractors to attend and carry out repairs |
Page last updated: 23 December 2025 16:28
