Communal breakdowns
This page is updated every two hours between the hours of 8am to 10pm with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may change.
Important safety notice – potential issue affecting your boiler
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The communal heating system is changing to winter mode across the borough in phases on 16 and 17 October 2025. This is due to the outside temperatures dropping below 17°C in the day and below 10°C in the evening for 5 consecutive days.
If your issue is not listed, find out how to report a repair.
Page last updated: 15 February 2026 14:08
| Block name | Outage description | Date reported | Estimated return to service | Status |
|---|---|---|---|---|
| Wivenhoe Close 1-203 | Loss of heating and hot water | 15/02/2026 | 15/02/2026 | Contractor to attend and investigate
Returned to service 15/02/26 - Please allow approximately 2 hours from 09:10 for service to be fully operational. |
| Havil Street 21-67(O) ., SE5 7SD | Loss of heating service | 15/02/2026 | 15/02/2026 | Contractors to attend and investigate
Returned to service 15/02/26 - Please allow approximately 2 hours from 12:36 for service to be fully operational. |
| Manaton Close 2-116 | Loss of hot water service | 15/02/2026 | TBC | Contractors to attend and investigate |
| Wivenhoe Close 1-203(O), SE15 3QL | Loss of heating service | 14/02/2026 | 14/02/2026 | Contractors to attend and investigate
Resolved on 14/02/2026 @ 17:50 |
| Taplow 1-215(C); Thurlow Street. 1-12(C), London, SE17 2UQ | Loss of hot water | 14/02/2026 | 14/02/2026 | Contractors to attend and investigate
Resolved on 14/02/2026 @ 17@30 |
| Perronet House, Princess Street 1-90(C); Tenants Clubroom 44(C)., SE1 6JS | Loss of hot water service | 14/02/2026 | 14/02/2026 | Contractors to attend and investigate
Resolved on 14/02 @ 14:02 |
| Jack Jones House, Reedham Street 1-38(C)., SE15 4PH | Loss of heating and hot water services | 14/02/2026 | 14/02/2026 | Contractor to attend and investigate
Resolved on 14/02/2026 @ 17:50 |
| Redwood Close 1-26(C); Russia Dock Road 1-4(C); Teak Close 1-12(C)., SE16 5NW- | Loss of hot water services | 14/02/2026 | 14/02/2026 | Contractors to attend and investigate
Resolved on 14/02 at 14:02 |
| Manaton Close 2-116(E) ., SE15 3PP | Loss of heating and hot water services | 14/02/2026 | 14/02/2026 | Contractors to attend and investigate
Returned to service 14/02/26 - Please allow approximately 2 hours from 9:30pm for service to be fully operational. |
| Broadmayne, Portland Street, 1-54(C) , Tenants Hall., SE17 2DS | Loss of heating and hot water services | 14/02/2026 | 14/02/2026 | Contractors to attend and investigate
Resolved on 14/02 at 19:30 |
| Jack Jones House, Reedham Street 1-38(C)., SE15 4PH | Loss of heating and hot water services | 14/02/2026 | 15/02/2026 | Contractors to attend and investigate
Returned to service 15/02/26 - Please allow approximately 2 hours from 08:15 for service to be fully operational. |
| Vestry Road 76-112
Fearnley House 1-132 |
Planned shutdown of mains water, secondary water and hot water services | 13/02/2026 | 24/02/2026 | There will be interruption to the mains water, secondary water service and hot water service affecting toilets, baths/showers, wash hand basins, drinking water supply and the hot water service from 9am on 24/02/2026 for a period of approximately 8 hours for essential maintenance works |
| Mcneil Road 1-61
Chatham 1-18 Rignold House 1-16 Fowler House 1-14 |
Planned shutdown of hot water service | 13/02/2026 | 26/02/2026 | There will be an interruption to the hot water service from 9am on the 26/02/2026 for a period of approximately 8 hours for essential maintenance work |
| Otterburn House, Sultan Street 1-81 | Loss of hot water service | 13/02/2026 | 13/02/2026 | Contractor to attend and investigate
Returned to service 13/02/26 - Please allow approximately 2 hours from 2pm for service to be fully operational. |
| Hillingdon Street 72 A-F | Emergency shutdown of secondary water service | 13/02/2026 | 17/02/2026 | There will be interruption to the secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 17/02/2026 for a period of approximately 4 hours for emergency maintenance works |
| Bradlord House 1-34 | Lift 2118 Out of service | 13/02/2026 | TBC | Repairs required |
| Valoise House 1-40 | Lift 1087 out of service | 13/02/2026 | 13/02/2026 | Repairs required
Returned to service 13/02/2026 |
| Beech House 1-52 | Lift 5001 out of service | 13/02/2026 | 13/02/2026 | Repairs required
Returned to service 13/02/2026 |
| Rufus House 1-32 | Lift 1072 Out of service | 13/02/2026 | 13/02/2026 | Repairs required
Returned to service 13/02/2026 |
| Falcon Point 11-20 | Planned shutdown of secondary water service | 12/02/2026 | 25/02/2026 | There will be a interruption to the secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 25/02/2026 for a period of approximately 8 hours for essential maintenance works |
| Dighton Court 1-54
Hillingdon Street 81-127 |
Planned shutdown of heating and hot water services | 12/02/2026 | 24/02/2026 | There will be an interruption to the heating and hot water services to the block from 9am on the 24/02/2026 for a period of approximately 7 hours for essential maintenance work |
| Sidmouth House 1-51 | Urgent shutdown of secondary water service | 12/02/2026 | 19/02/2026 | There will be interruption to the secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 19/02/2026 for a period of approximately 8 hours for urgent maintenance works |
| Brewhouse Walk 1-33 | Loss of heating service | 12/02/2026 | 12/02/2026 | Contractor to attend and investigate
Returned to service 12/02/26 - Please allow approximately 2 hours from 4pm for service to be fully operational. |
| Farrins Rents 22-31 | Loss of heating service | 12/02/2026 | 12/02/2026 | Contractor to attend and investigate
Returned to service 12/02/26 - Please allow approximately 2 hours from 4pm for service to be fully operational. |
| Buckters Rents 1-3 | Loss of heating service | 12/02/2026 | 12/02/2026 | Contractor to attend and investigate
Returned to service 12/02/26 - Please allow approximately 2 hours from 4pm for service to be fully operational. |
| Globe Pond Road 1 | Loss of Heating Service | 12/02/2026 | 12/02/2026 | Contractor to attend and investigate
Returned to service 12/02/26 - Please allow approximately 2 hours from 4pm for service to be fully operational. |
| Staples Close 1-27 | Loss of heating service | 12/02/2026 | 12/02/2026 | Contractors to attend and investigate
Returned to service 12/02/26 - Please allow approximately 2 hours from 4pm for service to be fully operational. |
| Dunton Road 14-26 | Loss of heating service | 12/02/2026 | 12/02/2026 | Contractor to attend and investigate
Returned to service 12/02/26 - Please allow approximately 2 hours from 5:30pm for service to be fully operational. |
| Crossmount House, Bowyer Street 1-82 | Loss of heating service | 12/02/2026 | 12/02/2026 | Contractor to attend and investigate
Returned to service 12/02/26 - Please allow approximately 2 hours from 5:30pm for service to be fully operational. |
| Laburnum Close 1-24 | Loss of heating and hot water service | 12/02/2026 | 12/02/2026 | Contractor to attend and investigate
Returned to service 12/02/26 - Please allow approximately 2 hours from 5:30 for service to be fully operational. |
| Lulworth, Portland Street 1-54 | Loss of heating and hot water service | 12/02/2026 | 13/02/2026 | Contractor to attend and investigate
Returned to service 13/02/26 - Please allow approximately 2 hours from 8:39am for service to be fully operational. |
| Gayhurst 1 - 162
Hambledon 1-20 |
Planned shutdown of heating and hot water services | 11/02/2026 | 23/02/2026 | There will be an interruption to heating and hot water services from 9am on the 23/02/2026 for a period of approximately 8 hours for essential maintenance work |
| Tayo Situ House 1-42 | Planned shutdown of heating and hot water services | 11/02/2026 | 24/02/2026 | There will be an interruption to the heating and hot water services to the block from 9am on the 24/02/2026 for a period of approximately 8 hours for essential maintenance work |
| Slade Walk 1-58(C) ., SE17 3HW | Loss of heating service | 11/02/2026 | 12/02/2026 | Contractors to attend and investigate
11/02/2026 @ 21:53. heating restored but currently low temperatures. Contractors will be returning first thing in the morning Returned to service 12/02/2026 - Please allow approximately 2 hours from 12pm for service to be fully operational. |
| Otterburn House 1-81 | Lift 6196 Out of service | 11/02/2026 | 12/02/2026 | Contractors to attend and investigate
Returned to service 12/02/2026 |
| Spenlow House 1-57 | Lift 5127 Out of service | 11/02/2026 | 12/02/2026 | Contractors to attend and investigate
Returned to service 12/02/2026 |
| Cornish House 1-68 | Lift 4107 out of service | 11/02/2026 | 12/02/2026 | Contractors to attend and investigate
Returned to service 12/02/2026 |
| Peter Butler House 1-35 | Lift 5009 Out of service | 11/02/2026 | 13/02/2026 | Parts required
Returned to service 13/02/2026 |
| Pelican Estate:
Heron House 1-52 Kingfisher House 1-18 |
Planned shutdown of heating and hot water services | 10/02/2026 | 24/02/2026 | There will be an interruption to heating and hot water services from 9am on 24/02/2026 for a period of approximately 8 hours for essential maintenance work. |
| Siskin House 1-17 | Lift 5139 Out of service | 10/02/2026 | 13/02/2026 | Repairs required
Returned to service 13/02/2026 |
| Falcon Point 11-20 | Planned shutdown of secondary water service | 09/02/2026 | 23/02/2026 | There will be a interruption to the secondary water service affecting toilets, baths/showers and wash hand basins from 9am on the 23/02/2026 for a period of approximately 3 hours for planned maintenance work. |
| Gisburn House 1-25 | Lift 3130 Out of service | 09/02/2026 | 12/02/2026 | Contractors to attend and investigate.
Returned to service 12/02/2026 |
| SE22 area | Loss of power supply | 07/02/2026 | 08/02/2026 | Contractor to attend and investigate
UKPN attending ref: INCD-74565-N Returned to service 08/02/2026 |
| Power Cut SE17 2 Area | Loss of electricity | 06/02/2026 | 06/02/2026 | UK power networks contractor to attend and investigate
Returned to service |
| Dunstall House 1-24 | Lift 3168 out of service | 06/02/2026 | TBC | Contractors to attend and investigate |
| Cooks Road 1-11 | Planned shutdown of primary mains water and secondary water services | 06/02/2026 | 17/02/2026 | There will be an interruption to the primary mains water service affecting the drinking water supply and the secondary water service affecting toilets, baths/showers, wash hand basins on the 17/02/2026. The mains water will be isolated from 9am for approximately 3 hours. The secondary water will be isolated from 9am for approximately 8 hours. This is to enable essential maintenance works. |
| Bath Close 1-60 | Planned shutdown of secondary water services | 06/02/2026 | 20/02/2026 | There will be an interruption to the secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 20/02/2026 for a period of approximately 8 hours for planned maintenance work. |
| Leconsfield 1-34 | Lift 2105 out of service | 06/02/2026 | 13/02/2026 | Contractors to attend and investigate
Returned to service 13/02/2026 |
| Selbourne 41-47 | Lift 1181 is out of service | 05/02/2026 | TBC | Contractors to attend and investigate |
| Wyndham Estate
Aberfeldy House 1-155 Andrews Walk 1-31 Bethwin Road 97-111 Chalmers Walk 1-20 Copley Close 1-5 Dale Road 1-6 Glenfinlas Way 1-53 Grimsel Path 2-45 Hanworth House 1-140 Hilingdon Street 143-151 John Ruskin Street 110-124 Kirwyn Way 1-38 Laxley Close 9-56 Trevelyan House 1-63 |
Planned shutdown of heating and hot water services | 05/02/2026 | 19/02/2026 | There will be an interruption to the heating and hot water services from 9am on the 19/02/2026 for a period of approximately 7 hours for urgent maintenance work |
| Martin House 30-54 | Lift 1151 Out of service | 04/02/2026 | TBC | Contractors to attend and investigate. |
| Falcon Point 1-10 | Planned shutdown of secondary water service | 04/02/2026 | 18/02/2026 | There will be a interruption to the secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 18/02/2026 for a period of approximately 8 hours for essential maintenance works |
| Priory Court 1-36
Priory Court 37-72 Priory Court TRA Hall |
Planned shutdown of heating and hot water services | 03/02/2026 | 17/02/2026 | There will be an interruption to the heating and hot water services to the block from 9am on the 17/02/2026 for a period of approximately 8 hours for essential maintenance work |
| Chatham House 1-18 | Planned shutdown of hot water service | 03/02/2026 | 17/02/2026 | There will be an interruption to the hot water service to the block from 9am on the 17/02/2026 for a period of approximately 8 hours for essential maintenance work |
| Falcon Point 1-10 | Planned shutdown of secondary water service | 02/02/2026 | 16/02/2026 | There will be a interruption to the secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 16/02/2026 for a period of approximately 3 hours for essential maintenance works |
| Canada Estate:
Columbia Point 1-80 Regina Point 1-80 |
Planned shutdown of heating and hot water services | 02/02/2026 | 16/02/2026 | There will be an interruption to the heating and hot water services to the Estate from 9am on the 16/02/2026 for a period of approximately 7 hours for essential maintenance work |
| Bath Close 1-60 | Planned shutdown of secondary water services | 29/01/2026 | 13/02/2026 | There will be a interruption to the secondary water service affecting toilets, baths/showers and wash hand basins from 9am on Thursday 12th February 2026 and Friday 13th February 2026 for a period of approximately 8 hours on each day for planned maintenance work. |
| Andoversford Court 1-88 | Planned shutdown of hot water and secondary water service | 27/01/2026 | 16/02/2026 | There will be a interruption to the secondary water service affecting toilets, baths/showers and wash hand basins and the hot water service from 9am on the 09/02/2026 and again from 9am on the 16/02/2026 for a period of approximately 7 hours on each day for planned maintenance work. |
| Ryegates 1-27 | Loss of gas service | 22/01/2026 | TBC | Contractors SGN have isolated the gas supply to the block to allow for emergency repairs to be carried out to the gas riser. |
| Trevelyan House 13-63 | Planned refurbishment of Lift 4128 | 29/12/2025 | 27/02/2026 | There will be an interruption to the lift services from 8am on 12/01/26 until 27/02/26 for refurbishment work |
| Horsman House 25-68 | Planned refurbishment of Lift 4056 | 29/12/2025 | 27/02/2026 | There will be an interruption to the lift services from 8am on 12/01/26 until 27/02/26 for refurbishment work |
| Swinburne Court 1- 9, SE5 8EP | Door Entry Fault | 23/12/2025 | TBC | The door entry to your block is faulty & are our contractors are investigating this issue. |
| Lockwood Square 3-188 | Lift 5053 out of service | 19/12/2025 | TBC | Technician to attend and investigate
Update 28/01/26: Due to a lift motor failure, the lift will remain out of service until refurbishment works begin. The start date is yet to be confirmed. Apologies for any inconvenience caused. |
| Pedworth SHU 1-34 | Lift 5200 out of service | 14/11/2025 | TBC | Part required
Update 02/12/25: New door motor required |
| Keyworth Hostel | Lift 2000 out of service | 25/09/2025 | TBC | Technician to attend and investigate
Update 13/02/2026: Technician returning to site to carry out further works needed. |
Page last updated: 15 February 2026 14:08
