Communal breakdowns

This page is updated every two hours between the hours of 8am to 10pm with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may change.

Important safety notice – potential issue affecting your boiler

The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk. 
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible. 

If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following: 

Call our call centre on 0800 952 4444 
Call Ideal Heating on 0808 175 9173 
Email customer@idealsupport.co.uk 

We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page. 

The communal heating system is changing to winter mode across the borough in phases on 16 and 17 October 2025. This is due to the outside temperatures dropping below 17°C in the day and below 10°C in the evening for 5 consecutive days.

If your issue is not listed, find out how to report a repair.

Page last updated: 09 March 2026 05:15

Current outages listing
Block name Outage description Date reported Estimated return to service Status
Cossall Walk 109; Queens Road 90 / Flats 1-24(C); Tra., SE15 2QS Loss of heating and hot water service to the block. 09/03/2026 TBC Contractors to attend and investigate.
Cossall Walk 1-108(C); Flats 1-32(C), Cossall Walk 109; Queens Road 90 / Flats 1-24(C); Tra. SE15 2QS Loss of heating and hot water services 08/03/2026 TBC Contractor to attend and investigate

Returned to service 08/03/2026 - Please allow approximately 2 hours from 18:10 for service to be fully operational.
Terriss House, Albion Street, London, SE16 7HZ Loss of heating and hot water services 08/03/2026 TBC Contractor to attend and investigate
Slade Walk 1-58(C) ., SE17 3HW Loss of heating and hot water service 08/03/2026 08/03/2026 Contractors to attend and investigate

Returned to service 08/03/2026 - Please allow approximately 2 hours from 18:10 for service to be fully operational.
Hook Close 45-59(C)., SE15 2TP Loss of heating and hot water services 08/03/2026 08/03/2026 Contractors to attend and investigate

Outage resolved
Gordon Road 21-23(O) & Sunwell Close 20-22(C Loss of heating and hot water services 08/03/2026 08/03/2026 Contractors to attend and investigate

Outage resolved
Ivy Church Lane 1-17(C)., SE17 2RN Loss of water supply 08/03/2026 TBC Contractors to attend and investigate
Gordon Road 21-23(O) & Sunwell Close 20-22(C) ., SE15 2TR Loss of heating and hot water service 08/03/2026 08/03/2026 Contractors to attend and investigate

Returned to service 08/03/2026 - Please allow approximately 2 hours from 22:00for service to be fully operational.
TAYO SITU , COMMERCIAL WAY SE15 6FS 1-42 Loss of heating and hot water service 08/03/2026 TBC Contractors to attend and investigate
Crampton Street 44-54 Loss of heating and hot water service 07/03/2026 TBC Contractor to attend and investigate
Canterbury Place 64-74 Loss of heating and hot water service 07/03/2026 TBC Contractor to attend and investigate
HayesWater House. - 1-33(C)., Hayeswater House, Hillbeck Close, London, SE15 1BU Loss of heating and hot water 07/03/2026 TBC contractors to attend and investigate
Hanworth House, John Ruskin Street 1-140(C)., SE5 0XF No hot water service 07/03/2026 07/03/2026 Contractors to attend and investigate


Resolved on 07/03 @ 18:30
Ivy Church Lane 1-17 Loss of mains & secondary water service 06/03/2026 TBC Contractor to attend and investigate
Pentridge Street 37-67 Planned shutdown of heating and hot water services 06/03/2026 18/03/2026 There will be an interruption to the heating and hot water services to the block from 9am on the 18/03/2026 for a period of approximately 8 hours for essential maintenance work
Eugene Cotter House 1-63 Loss of heating service 06/03/2026 06/03/2026 Contractor to attend and investigate

Outage resolved
Taplow 1-215 Loss of hot water service 06/03/2026 06/03/2026 Contractor to attend and investigate

Outage resolved
Fir Trees Close 13-22 Loss of heating service 06/03/2026 06/03/2026 Contractor to attend and investigate

Returned to service 06/03/2026 - Please allow approximately 2 hours from 4pm for service to be fully operational.
Smeaton Court, Rockingham Street 1-54 Loss of heating service 06/03/2026 TBC Contractor to attend and investigate

Returned to service 06/03/2026 - Please allow approximately 2 hours from 4pm for service to be fully operational.
Camberwell Grove 125-151
Walters House 1-14
Craston House 1-8
Springfield House 1-24
Edgecombe House 1-28
Harden House 1-39
Planned shutdown of hot and secondary water services 06/03/2026 19/03/2026 There will be interruption to the hot & secondary water services affecting toilets, baths/showers, wash hand basins and hot water supply from 9am on 19/03/2026, for a period of approximately 4 hours for essential maintenance works
Lockwood Square 1-188(C) ., SE16 2HX Loss of heating and hot water services 06/03/2026 06/03/2026 Contractors to attend and investigate

outage resolved
O'Reilly Street 1-21(C), Bermondsey, London, SE1 Loss of heating services 06/03/2026 06/03/2026 Contractors to attend and investigate

Outage resolved
Salisbury Estate Loss of heating and hot water services 06/03/2026 06/03/2026 Contractors to attend and investigate

Outage resolved
William Evans House, Bush Road 1-34 Loss of secondary water service 06/03/2026 TBC Contractor to attend and investigate
Devon Mansions 331-351 Lift 5025 out of service 05/03/2026 TBC Repairs required
Brydale House 1-96 Emergency shutdown of mains water service 05/03/2026 06/03/2026 Due to emergency works, there will be interruption to the mains water service affecting the block from 9am on the 06/03/2026 for a period of approximately 8 hours for emergency maintenance work.
Falcon Point 95-102 Planned shutdown of secondary water service 05/03/2026 18/03/2026 There will be interruption to the secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 16/03/2026 for a period of approximately 3 hours & on 18/03/2026 for a period of approximately 8 hours for essential maintenance works
Mccoid Way 1-21 Loss of hot water service 05/03/2026 05/03/2026 Contractor to attend and investigate

Returned to service 05/03/26 - Please allow approximately 2 hours from 4pm for service to be fully operational.
Taplow 1-215 Loss of hot water service 05/03/2026 TBC Contractor to attend and investigate

Update 05/03/2026 @4pm - Repairs to your hot water are still on going and we are working hard on restoring your service as soon as possible.
Dickens House 96-127 Urgent shutdown of mains water service 05/03/2026 11/03/2026 Due to urgent works there will be interruption to the mains water service from 9am on the 11/03/2026 for a period of approximately 6 hours for essential maintenance works.
Ivy Church Lane 1-17 Loss of heating and hot water services 05/03/2026 TBC Contractor to attend and investigate

Update 05/03/2026 @4pm - Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible.
Smeaton Court, Rockingham Street 1-54 Loss of heating and hot water services 05/03/2026 05/03/2026 Contractor to attend and investigate

Returned to service 05/03/26 - Please allow approximately 2 hours from 4pm for service to be fully operational.
Bath Close 1-60 Planned shutdown of secondary water service 05/03/2026 19/03/2026 There will be interruption to the secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 17/03/2026, 18/03/2026 and 19/03/2026 for a period of approximately 8 hours daily for essential maintenance works
Brimmington Estate

Culmore 4-44
Clifton Way 2-125
Pomeroy Street 26
Montague Square 1-81
Loder Street 1-22
King Arthur Close 1-41
Bath Close 1-162
Staveley Close 1-150
Laburnum Close 25-51
Asylum Road 117-147
Blanch Close 1-33
Roman Way 1-24
Planned shutdown of heating and hot water services 05/03/2026 17/03/2026 There will be an interruption to the heating and hot water services from 9am on the 17/03/2026 for a period of approximately 8 hours for essential maintenance work
Draper House 1-141 Lift 1109 out of service 05/03/2026 TBC Contractors to attend and investigate
Brook Drive 71-89 Emergency shutdown of secondary and hot water service 04/03/2026 09/03/2026 Due to emergency works there will be an interruption to both secondary and hot water services from 9am on the 09/03/2026 for a period of approximately 8 hours for emergency maintenance work.
Perth Court 1-78 Urgent shutdown of mains water service 04/03/2026 09/03/2026 Due to urgent works there will be interruption to the mains water service from 9am on the 09/03/2026 for a period of approximately 6 hours for essential maintenance works.
Ashdene 1-26
Oakdene 1-19
Pinedene 1-21
Acorn Tenants Hall
Pinedene Clubroom
Meeting House Lane 131 -157
Carlton Grove 1-148
Beechdene 1-28
Willowdene 1-20
Hollydene 1-18
Planned shutdown of heating and hot water services 04/03/2026 11/03/2026 There will be an interruption to the heating and hot water services to the block from 9am on the 11/03/2026 for a period of approximately 8 hours for essential maintenance work
Lockwood Square 1-188 Loss of heating service 04/03/2026 04/03/2026 Contractor to attend and investigate

Returned to service 04/03/26 - Please allow approximately 2 hours from 2pm for service to be fully operational.
Lilac House 1-29 Planned shutdown of heating and hot water services 04/03/2026 12/03/2026 There will be an interruption to the heating and hot water services to the block from 9am on the 12/03/2026 for a period of approximately 8 hours for essential maintenance work
Lockwood Square 1-188(C) ., SE16 2HX Loss of hot water service 04/03/2026 04/03/2026 Contractor to attend and investigate

Outage resolved
Lockwood Square 1-188 Loss of heating and hot water services 03/03/2026 03/03/2026 Contractors to attend and investigate

Returned to service 03/03/26 - Please allow approximately 2 hours from 8:10am for service to be fully operational.
Styles House 1-48 Loss of heating service 03/03/2026 03/03/2026 Contractor to attend and investigate

Returned to service 03/03/2026 - Please allow approximately 2 hours from 12:47pm for service to be fully operational.
Calverton 1-31
Danesfield 1-31
Emberton 1-35
Latimer 1-141
Planned shutdown of hot water service 03/03/2026 17/03/2026 There will be an interruption to the hot water service from 9am on the 17/03/2026 for a period of approximately 4 hours for essential maintenance work
Setchell Way 82-98 Loss of heating and hot water services 03/03/2026 03/03/2026 Contractor to attend and investigate

Returned to service 03/03/2026 - Please allow approximately 3 hours from 4:45pm for service to be fully operational.
Curtis Way 19-35 Loss of heating service 03/03/2026 03/03/2026 Contractor to attend and investigate

Returned to service 03/03/2026 - Please allow approximately 3 hours from 4:45pm for service to be fully operational.
Lockwood Square 1-188(C) ., SE16 2HX Loss of hot water service 03/03/2026 03/03/2026 Contractors to attend and investigate


Returned to service 03/03/26 - Please allow approximately 2 hours from 19:42 for service to be fully operational.
Mccoid Way 1-22
Collinson Walk 1-40
Scovell Crescent 1-47
Borough Square 1-15
Emergency shutdown of heating and hot water services 03/03/2026 04/03/2026 There will be an interruption to heating and hot water services from 9am on the 04/03/2026 for a period of approximately 7 hours for emergency maintenance work.
Brooke Drive SHU Lift 1008 out of service 03/03/2026 06/03/2026 Contractors to attend and investigate

Returned to service 06/03/2026
Brownlow House 1-20 Planned refurbishment of lift 5113 02/03/2026 01/05/2026 There will be an interruption to the lift services from 8am on 16/03/26 until 01/05/26 for refurbishment work
Devon Mansions 76-96 Planned shutdown of mains water service 02/03/2026 16/03/2026 There will be interruption to the mains water service to the block which will affect the drinking water supply from 8am on 16/03/26 for a period of approximately 3 hours for essential maintenance work
Myer House 1-16
Carlyle House 1-16
Burgess House 1-20
Urgent shutdown of mains water service 02/03/2026 10/03/2026 There will be interruption to the mains water service to the block which will affect the drinking water supply from 9am on 10/03/26 for a period of approximately 6 hours for essential maintenance work
Coniston House 1-82 Loss of hot water service 02/03/2026 03/03/2026 Contractor to attend and investigate

Returned to service 03/03/26 - Please allow approximately 2 hours from 8:10am for service to be fully operational.
Churchyard Row 24-50 Loss of secondary water service 02/03/2026 TBC Contractor to attend and investigate
Chatham House, Mcneil Road 1-18(C)., SE5 8PN Loss of hot water service to the block. 01/03/2026 01/03/2026 Contractors to attend and investigate.

Returned to service 01/03/26 - Please allow approximately 2 hours from 11:14pm for service to be fully operational.
Lockwood Square 1-188 Loss of hot water 01/03/2026 01/03/2026 Contractors to attend and investigate

Returned to service 01/03/26 - Please allow approximately 2 hours from 2:55pm for service to be fully operational.
Primrose House 12-22 Loss of heating and hot water service 01/03/2026 01/03/2026 Contractor to attend and investigate

Returned to service 01/03/2026
Chatham House, Mcneil Road 1-18 Loss of heating service 01/03/2026 01/03/2026 Contractors to attend and investigate

Returned to service 01/03/2026.
Lockwood Square 1-188(C), SE16 2HX Loss of heating service 28/02/2026 28/02/2026 Contractor to attend and investigate

Returned to service 28/02/2026
Mawbey Place 2-10 Loss of heating and hot water services 28/02/2026 28/02/2026 Contractors to attend and investigate

Returned to service 28/02/26 - Please allow approximately 2 hours from 8pm for service to be fully operational.
Blossom Court 1-70 Loss of hot water 28/02/2026 28/02/2026 Contractors to attend and investigate

Returned to service 28/02/26 - Please allow approximately 4 hours from 8pm for service to be fully operational.
Leyland Court, 1 -42 Loss of hot water 28/02/2026 28/02/2026 Contractors to attend and investigate

Returned to service 28/02/26 - Please allow approximately 4 hours from 8pm for service to be fully operational.
Primrose House 1-22 Planned shutdown of heating and hot water services 27/02/2026 12/03/2026 There will be an interruption to the heating and hot water services to the block from 9am on the 12/03/2026 for a period of approximately 8 hours for essential maintenance work
Taplow 1-215
Northchurch 1-76
Wendover 1-178
Wendover 19-240
Wendover 241 -471
Wolverton 1-125
Wolverton 126-151
Wolverton 152-192
Calverton 1-31
Danesfield 1-31
Emberton 1-35
Latimer 1-141
Missenden 166-313
Missenden 1-165
Gayhurst 1-162
Hambledon 1-20
Planned shutdown of heating and hot water services 27/02/2026 12/03/2026 There will be an interruption to the heating and hot water services from 9am on the 12/03/2026 for a period of approximately 8 hours for essential maintenance work
Falcon Point 21-30 Urgent shutdown of secondary water service 26/02/2026 02/03/2026 There will be interruption to the secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 02/03/2026 for a period of approximately 3 hours for essential maintenance works
Falcon Point 85-94 Planned shutdown of secondary water service 26/02/2026 11/03/2026 There will be interruption to the secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 11/03/2026 for a period of approximately 8 hours for essential maintenance works
Woolstaplers Way 2-153
Cadbury Way 2-149
Planned shutdown of heating and hot water services 26/02/2026 10/03/2026 There will be an interruption to the heating and hot water services to the block from 9am on the 10/03/2026 for a period of approximately 7 hours for essential maintenance work
Colbert 1-30
Florian 1-18
Fontenelle 1-42
Lakanal 1-98
Marie Curie 1-98
Mistral 1-72
Racine 1-15
Voltaire 1-30
Planned shutdown of heating and hot water services 26/02/2026 11/03/2026 There will be an interruption to the heating and hot water services to the block from 9am on the 11/03/2026 for a period of approximately 8 hours for essential maintenance work
Sedgmoor Place 126-136 Loss of hot water service 26/02/2026 26/02/2026 Contractor to attend and investigate

Returned to service

Update 26/02/2026 @4pm - Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible
Peckham Park Road 125 FLATS 1-16(C) Loss of hot water service 26/02/2026 26/02/2026 Contractors to attend and investigate

Returned to service

Update 26/02/2026 @4pm - Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible
Barset Road 9-161
Gibbon Road 68-141
Salisbury Terrace 1-11
Tappesfield Road 25-93
Howbury Road 20-30
Planned shutdown of heating and hot water services 25/02/2026 10/03/2026 There will be interruption to the heating and hot water services to your block from 9am on the 10/03/2026 for a period of approximately 8 hours for essential maintenance work
Staveley Close 79-84 Loss of hot water service 25/02/2026 TBC Contractor to attend and investigate
Dennis Cluney House 1-40
Lazenby House 1-9
Loss of heating and hot water services 25/02/2026 25/02/2026 Contractors are on site today carrying out emergency maintenance works which will affect your heating and hot water services. Apologies for any inconvenience caused.

Returned to service 25/02/2026 - Please allow approximately 2 hours from 7pm for service to be fully operational.
Ayres Street 11-29 Planned shutdown of mains and secondary water services 25/02/2026 10/03/2026 The shutdown scheduled for the 10/03/2026 will not go ahead and will be rearranged for another date. Apologies for any inconvenience caused.
Brodie House 1-30 Urgent shutdown of mains water service 24/02/2026 02/03/2026 There will be interruption to the mains water service to the block affecting the drinking water supply from 9am on 02/03/2026 for approximately 6 hours for urgent maintenance work.
O’Reilly Street 1-21 Planned shutdown of heating and hot water services 24/02/2026 10/03/2026 There will be an interruption to the heating and hot water services to the block from 9am on the 10/03/2026 for a period of approximately 8 hours for essential maintenance work
Harry Lambourne 1-36 Planned shutdown of heating and hot water services 24/02/2026 10/03/2026 There will be an interruption to the heating and hot water services to the block from 9am on the 10/03/2026 for a period of approximately 8 hours for essential maintenance work
Broadmayne, Portland Street, 1-54 Loss of heating and hot water services 24/02/2026 24/02/2026 Contractor to attend and investigate

Returned to service

Update 24/02/2026 @4pm - Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible.
Bath Close 92-102 Loss of secondary water service 24/02/2026 24/02/2026 Contractor to attend and investigate

Returned to service
1 - 21 MCCOID WAY, SE1 1PT Loss of hot water 24/02/2026 24/02/2026 Contractors to attend and investigate

Returned to service
Falcon Point 85-94 Planned shutdown of secondary water service 23/02/2026 09/03/2026 There will be interruption to the secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 09/03/2026 for a period of approximately 3 hours for essential maintenance works
Crane House 1-70 Planned shutdown of heating and hot water services 23/02/2026 09/03/2026 There will be an interruption to the heating and hot water services to the block from 9am on the 09/03/2026 for a period of approximately 8 hours for essential maintenance work
Swinburne Court 22-33 Lift 2023 out of service 23/02/2026 TBC Contractors to attend and investigate

Update 25/02/2026: Drive unit to be removed and sent away for specialist repair
Crompton House 1-21 Lift 1146 out of service 23/02/2026 11/03/2026 Part required
Hanworth House 1-140 Lift 4114 out of service 23/02/2026 05/03/2026 Part required
Bath Close 92-102(E) Loss of hot water service 22/02/2026 23/02/2026 Contractor to attend and investigate

Returned to service 23/02/2026.
Wickway Court 1-118
Shannon Court 1-11
Thames Court 16-53
Planned shutdown of heating and hot water services 20/02/2026 04/03/2026 There will be interruption to the heating and hot water services to your block from 9am on the 04/03/2026 for a period of approximately 8 hours for essential maintenance work
Lew Evans House 1-39 Planned shutdown of heating and hot water services 20/02/2026 05/03/2026 There will be interruption to the heating and hot water services to your block from 9am on the 05/03/2026 for a period of approximately 8 hours for essential maintenance work
Maddock Way 9-34
Molesworth House 1-58
Brandon Library
Planned shutdown of heating and hot water services 19/02/2026 02/03/2026 There will be interruption to the heating and hot water services to your block from 9am on the 02/03/2026 for a period of approximately 7 hours for essential maintenance work
Falcon Point 21-30 Planned shutdown of secondary water service 19/02/2026 04/03/2026 There will be interruption to the secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 04/03/2026 for a period of approximately 8 hours for essential maintenance works
Arnold Estate 302 – 319 Planned shutdown of mains and secondary water services 19/02/2026 03/03/2026 The shutdown scheduled for the 03/03/2026 will not go ahead and will be rearranged for another date. Apologies for any inconvenience caused.
Brook Drive 1-38 Lift 1008 out of service 19/02/2026 05/03/2026 Technician to attend and investigate

Returned to service 05/03/2026
North Peckham Estate

Pentridge Street 37-67
Danube Court 1-30
Thames Court 1-15
Indus Court 1-8
Amstel Court 1-17
Planned shutdown of heating and hot water services 17/02/2026 03/03/2026 There will be an interruption to heating and hot water services from 9am on the 03/03/2026 for a period of approximately 8 hours for essential maintenance work
Castlemead 1-112
Wessonmead 1-5
Bill Westcott Room TRA Hall
Bishopsmead 1-38
Churchmead 1-31
Planned shutdown of heating and hot water services 17/02/2026 03/03/2026 There will be an interruption to heating and hot water services from 9am on the 03/03/2026 for a period of approximately 7 hours for essential maintenance work
Day House 85-108 Planned refurbishment of lift 4054 16/02/2026 17/04/2026 There will be an interruption to the lift services from 8am on 02/03/26 until 17/04/26 for refurbishment work
Cadbury Way 1-149
Woolstaplers Way 1-160
Planned shutdown of hot water service 16/02/2026 27/02/2026 There will be an interruption to the hot water service to the block from 8am on the 27/02/2026 for a period of approximately 5 hours for essential maintenance work.
Dighton Court 1-54
Hillingdon Street 81-127
Planned shutdown of heating and hot water services 12/02/2026 24/02/2026 There will be an interruption to the heating and hot water services to the block from 9am on the 24/02/2026 for a period of approximately 7 hours for essential maintenance work
Selbourne 41-47 Lift 1181 is out of service 05/02/2026 TBC Contractors to attend and investigate

Update 18/02/2026: Parts required
Lockwood Square 3-188 Lift 5053 out of service 19/12/2025 TBC Technician to attend and investigate

Update 28/01/26: Due to a lift motor failure, the lift will remain out of service until refurbishment works begin. The start date is yet to be confirmed. Apologies for any inconvenience caused.

Update 05/03/26: The date for the lift refurbishment has been confirmed. Works will commence on 13/04/2026
Pedworth SHU 1-34 Lift 5200 out of service 14/11/2025 TBC Part required

Update 02/12/25: New door motor required
Keyworth Hostel Lift 2000 out of service 25/09/2025 TBC Technician to attend and investigate

Update 13/02/2026: Technician returning to site to carry out further works needed.

Page last updated: 09 March 2026 05:15