Communal breakdowns
This page is updated every two hours between the hours of 8am to 10pm with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may change.
Important safety notice – potential issue affecting your boiler
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The decision has been made to change the communal heating system over to winter mode borough-wide. This will be done in phases on 9 October 2024 and 10 October 2024. This is due to the outside temperatures dropping below 17°C in the day and below 10°C in the evening for five consecutive days.
If your issue is not listed, find out how to report a repair.
Page last updated: 16 October 2024 14:11
| Block name | Outage description | Date reported | Estimated return to service | Status |
|---|---|---|---|---|
| George Walter Court 1-49 | Lift 5084 out of service | 16/10/2024 | TBC | Contractors to attend and investigate |
| Falcon Point 1-10 | Loss of hot water service | 16/10/2024 | TBC | Contractors to attend and investigate |
| Crimscott Street Flats 21-51 | Loss of heating service | 16/10/2024 | TBC | Contractors to attend and investigate. |
| Dartford Street 32-108 | Lift 4132 is out of service | 15/10/2024 | TBC | Part required |
| Stanswood Gardens 73-96 | Loss of heating and hot water services | 15/10/2024 | 15/10/2024 | Contractors to attend and investigate
Returned to service 15/10/2024 please allow approximately 2 hours from 12pm for service to be fully operational |
| Tissington Court 1-72 | Planned shutdown of secondary water service | 15/10/2024 | 29/10/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 29/10/24 for approximately 4 hours for essential maintenance works. |
| Hillingdon Street Estate
Harding Close 11-39 John Ruskin Street 48-104 Hillingdon Street 19-79 |
Planned shutdown of heating and hot water services | 15/10/2024 | 29/10/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 29/10/24 for approximately 6 hours for essential maintenance works. |
| Westlake 1-130 | Loss of heating service | 15/10/2024 | 15/10/2024 | Contractors to attend and investigate.
Update 15/10/2024 @ 4pm repairs to your heating service are still on going and we are working hard on restoring your service as soon as possible. Returned to service 15/10/2024 |
| Cecily Dunn House 1-14 | Lift 5034 is out of service | 14/10/2024 | 16/10/2024 | Engineer to attend and investigate |
| Mitcham House 1-20 | Planned shutdown of lift 6114 | 14/10/2024 | 28/10/2024 | There will be an interruption to the service of lift 6114 Mitcham House from 8am on 28-10-24 for approximately 8 hours for essential maintenance work. |
| Caroline Gardens 1-175 | Emergency shutdown of mains water services | 14/10/2024 | 17/10/2024 | There will be an interruption to the mains water service to your block affecting the mains drinking water service from 9am on 17/10/24 for approximately 5 hours for emergency maintenance works. |
| Borrett Close 1-17
Gates Court 1-24 Marsland Close 1-34 Pasley Close 1-40 Penton Place 100 -122 Ray Gunter SHU (1-30) Runacres Court 1-24 Williamson Court 1-22 Manor Place 109-143 Pasley T&RA Hall |
Planned shutdown of mains water and secondary water services | 14/10/2024 | 28/10/2024 | There will be an interruption to the mains water service affecting the drinking water supply and the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 28/10/24 for approximately 7 hours for planned maintenance works. |
| Jack Jones House 1-38 | Planned shutdown of heating and hot water services | 14/10/2024 | 28/10/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 28/10/24 for approximately 8 hours for essential maintenance works. |
| Wolverton 152-175 | Loss of heating and hot water service | 14/10/2024 | TBC | Contractors to attend and investigate.
Update 14/10/2024 @ 4pm repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible. |
| Staunton House 1-20 | Lift 3103 is out of service | 14/10/2024 | 15/10/2024 | Part required
Returned to service 15/10/2024 |
| Westlake, Rotherhithe New Road 1-130(C) ., SE16 2DG | Loss of heating service to the block. | 13/10/2024 | TBC | Contractors to attend an investigate. |
| 59-91(C). Mary Datchelor Close, London, SE5 7DY | Loss of heating service to the block | 13/10/2024 | 13/10/2024 | Contractors to attend and investigate.
Returned to service 13/10/2024 please allow approximately 2 hours from 2pm for service to be fully operational. |
| Conant House, St Agnes Place 1-56(C) ., SE11 4AY | loss of hot water service to the block. | 13/10/2024 | 13/10/2024 | Contractors to attend and investigate.
Returned to service 13/10/2024 please allow approximately 2 hours from 4pm for service to be fully operational. |
| Mary Datchelor Close, London, SE5 7AX | Loss of heating service to the block | 13/10/2024 | TBC | Contractors to attend and investigate. |
| Lucey Way 2-252 | Loss of heating and hot water services | 13/10/2024 | 16/10/2024 | Contractors to attend and investigate
Update 15/10/2024 @ 4pm repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible. Update 16/10/2024 @ 10am repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible. Returned to service 16/10/2024 please allow approximately 2 hours from 2pm for service to be fully operational |
| Hoyland Close 8-23 | Planned shutdown of heating and hot water service | 10/10/2024 | 23/10/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 23/10/24 for approximately 8 hours for essential maintenance works. |
| Keyworth Street Hostel | Lift 2000 out of service | 10/10/2024 | TBC | Part required |
| Hannen House 1-24 | Planned shutdown of secondary water service | 10/10/2024 | 21/10/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 21/10/24 for approximately 4 hours for essential maintenance works. |
| Smeaton Court 1-54 | planned shutdown of mains and secondary water services | 09/10/2024 | 23/10/2024 | There will be an interruption to the mains water service affecting the drinking water supply and the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 23/10/24 for approximately 7 hours for planned maintenance works. |
| Havil Street 81-157 | Lift 6011 out of service | 09/10/2024 | TBC | Contractors to attend and investigate
Update 11/10/2024: Drive removed and sent away for specialist repair |
| Gayhurst 1-162
Hambledon 1-20 |
Planned shutdown of hot water service | 08/10/2024 | 22/10/2024 | There will be an interruption to the hot water service to your block from 9am on 22/10/24 for approximately 4 hours for essential maintenance works. |
| St James Rd 32-95
Jamaica Rd 112-122 Dockley Rd 20-34 William Ellis way 1-9 Storks Rd 71-81 John Mckenna Walk 1-20 21-25 Collett Rd 2-6 John Roll Way 1-65 Major Road 2 Gillison Way 1-8 Ben Smith Way 1-11 Keetons Rd 30-40 Tranton Rd 1-54 Webster Rd 1-31 Toussaint Walk 1-20 |
Planned shutdown of heating and hot water service | 08/10/2024 | 22/10/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 22/10/24 for approximately 7 hours for essential maintenance works. |
| North Peckham Estate | Urgent shutdown of heating and hot water service | 08/10/2024 | 15/10/2024 | There will be an interruption to the heating and hot water service to your block from 9am on 15/10/24 for approximately 8 hours for urgent maintenance works. |
| Lucey Way 37-71 | Loss of heating service | 08/10/2024 | 15/10/2024 | Contractors to attend and investigate
Update 15/10/2024 @ 4pm repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible. Returned to service 15/10/2024 |
| Brunlees House 1-23 | Planned shutdown of secondary water service | 07/10/2024 | 21/10/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 21/10/24 for approximately 4 hours for essential maintenance works |
| Shalford House 1-35 | Planned shutdown of secondary water service | 07/10/2024 | 18/10/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 18/10/24 for approximately 4 hours for essential maintenance works |
| Shackleton Court 1-12 | Planned shutdown of mains and secondary water services | 07/10/2024 | 17/10/2024 | There will be an interruption to the mains water service affecting the drinking water supply and the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 17/10/24 for approximately 8 hours for planned maintenance works. |
| Harry Lamborn House 1-36 | Planned shutdown of secondary water service | 04/10/2024 | 18/10/2024 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 18/10/24 for approximately 4 hours for essential maintenance works |
| Woolstaplers Way 1-160
Cadbury Way 1-149 |
Planned shutdown of mains water and secondary water services | 04/10/2024 | 18/10/2024 | There will be an interruption to the mains water service affecting the drinking water supply and the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 18/10/24 for approximately 7 hours for planned maintenance works. |
| Primrose House 1-22 | Planned shutdown of heating services | 03/10/2024 | 17/10/2024 | There will be an interruption to the heating service to your block from 9am on 17/10/24 for approximately 8 hours for essential maintenance works. |
| Gayhurst 1-162
Hambledon 1-20 |
Planned shutdown of heating service | 03/10/2024 | 17/10/2024 | There will be an interruption to the heating service to your block from 9am on 17/10/24 for approximately 7 hours for essential maintenance works. |
| Brawne House 1-68 | Planned shutdown of mains water and secondary water service | 03/10/2024 | 15/10/2024 | There will be an interruption to the mains drinking service and secondary water service to your block affecting toilets, baths/showers and wash hand basins and drinking water from 9am on 15/10/24 for approximately 8 hours for planned maintenance works |
| Winchester Close 1-11 | Planned shutdown of mains water service | 03/10/2024 | 17/10/2024 | There will be an interruption to the mains water service to your block affecting the mains drinking water service from 9am on 17/10/24 for approximately 5 hours for planned maintenance works. |
| Dodson Street 1-48 | Lift 1104 is out of service | 30/09/2024 | 15/10/2024 | Technician to attend and investigate
Update 04/10/24: Motor to be removed for specialist repair Returned to service 15/10/2024 |
| Edmund Street 1-9 | Lift 6049 out of service | 27/09/2024 | 15/10/2024 | Contractors to attend and investigate
Update 09/10/24: Processor removed for specialist repair Returned to service 15/10/2024 |
| Pedworth SHU | Lift 5099 is out of service | 25/09/2024 | TBC | Contractors to attend and investigate
Update 04/10/24: Parts required |
| . | . | 15/11/2023 | TBC |
Page last updated: 16 October 2024 14:11
