Communal breakdowns
This page is updated every two hours between the hours of 8am to 10pm with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may change.
Important safety notice – potential issue affecting your boiler
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The communal heating system is changing to winter mode across the borough in phases on 16 and 17 October 2025. This is due to the outside temperatures dropping below 17°C in the day and below 10°C in the evening for 5 consecutive days.
If your issue is not listed, find out how to report a repair.
Page last updated: 12 May 2026 23:08
| Block name | Outage description | Date reported | Estimated return to service | Status |
|---|---|---|---|---|
| Don Phelan Close 50-127 | Loss of heating and hot water service | 12/05/2026 | TBC | Contractors to attend and investigate |
| Quenington Court 1-32 | Lift 6203 out of service | 12/05/2026 | TBC | Contractors to attend and investigate |
| Kingfisher House 1-18 | Planned shutdown of mains water service | 12/05/2026 | 21/05/2026 | There will be an interruption to the mains water service to the block affecting the drinking water supply from 8am on 21/05/2026 for approximately 8 hours for planned maintenance work. |
| Cronin Street 39-88
East Surrey Grove 18-38 Rowan Court 26-45 Pear Court 1-18 |
Planned shutdown of hot water service | 12/05/2026 | 26/05/2026 | There will be an interruption to the hot water service from 9am on 26/05/2026 for approximately 4 hours for essential maintenance work. |
| 176-192 Wolverton, Alvey Street, London, SE17 2AZ | Loss of heating service | 12/05/2026 | 12/05/2026 | Contractors to attend and investigate
Update 12/05/2026 at 10am - Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible Returned to service 12/05/2026 - Please allow approximately 2 hours from 12pm for service to be fully operational. |
| 1-33 Farrins Rents | Loss of hot water services | 12/05/2026 | 12/05/2026 | Contractors to attend and investigate
Update 12/05/2026 at 10am - Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible Returned to service 12/05/2026 - Please allow approximately 2 hours from 12:41pm for service to be fully operational. |
| Broadmayne 1-54 | Planned shutdown of secondary water services | 12/05/2026 | 26/05/2026 | There will be an interruption to secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 26/05/2026 for approximately 3 hours for essential maintenance work. |
| Studland 1-54 | Planned shutdown of hot water service | 12/05/2026 | 26/05/2026 | There will be an interruption to the hot water service from 9am on 26/05/2026 for approximately 7 hours for essential maintenance work. |
| Taplow 1-215 | Lift 4021 out of service | 12/05/2026 | 12/05/2026 | Contractors to attend and investigate
Returned to service 12/05/2026 |
| Toussaint Walk 1-20
Webster Road 1-31 Tranton Road 1-54 Keetons Road 30-40 Ben Smith Way 1-11 Gillison Walk 1-8 Major Road 2 John Roll Way 1--65 Collett Road 2-36 John Mckenna Walk 1-25 Storks Road 71-81 Keetons TA Hall William Ellis Way 1-9 Dockley Road 20-34 Jamaica Road 112-122 St James's Road 32-95 |
Loss of heating and hot water services | 12/05/2026 | 12/05/2026 | Contractors currently on site
Returned to service 12/05/2026 - Please allow approximately 2-3 hours from 4pm for service to be fully operational. |
| Mary Datchelor Close 59-91 | Loss of heating and hot water services | 12/05/2026 | 12/05/2026 | Contractors to attend and investigate
Returned to service 12/05/2026 |
| Blossom Court 28-57 | Lift 1994 out of service | 11/05/2026 | TBC | Contractors to attend and investigate |
| Keyworth Hostel | Lift 2000 out of service | 11/05/2026 | TBC | Contractors to attend and investigate |
| Atkinson House 1-29
Ellery House 1-24 Eugene Cotter House 1-63 Povey House 1-39 Tisdall House 1-12 |
Urgent shutdown of heating and hot water services | 11/05/2026 | 18/05/2026 | Due to urgent works there will be an interruption to the heating and hot water services from 9am on 18/05/2026 for approximately 7 hours for essential maintenance work. |
| Alberta Street 8-24 | Planned shutdown of primary mains and secondary water services | 11/05/2026 | 27/05/2026 | There will be interruption to the primary mains and secondary water services to your block affecting the drinking water supply and the secondary supply to toilets, baths/showers and wash hand basins from 8am daily on 25/05/2026, 26/05/2026 and 27/05/2026 for a period of approximately 5 hours on each day for essential maintenance works. |
| Bath Close 2-60 | Loss of heating and hot water service | 11/05/2026 | 11/05/2026 | Contractors to attend and investigate
Returned to service 11/05/2026 - Please allow approximately 2 hours from 2pm for service to be fully operational. |
| Missenden, Inville Road 76-165 | Loss of heating and hot water service | 11/05/2026 | 11/05/2026 | Contractors to attend and investigate
Returned to service 11/05/2026 - Please allow approximately 2 hours from 2pm for service to be fully operational. |
| Tayside Court 22-33 | Planned refurbishment of lift 2028 | 11/05/2026 | 03/07/2026 | There will be an interruption to the lift services from 8am on 25/05/26 until 03/07/26 for refurbishment work |
| Attleborough Court 41-57 | Planned refurbishment of lift 2050 | 11/05/2026 | 10/07/2026 | There will be an interruption to the lift services from 8am on 25/05/26 until 10/07/26 for refurbishment work |
| Sidmouth House 1-51 | Lift 3164 out of service | 11/05/2026 | 11/05/2026 | Repairs required
Returned to service 11/05/2026 |
| Carlton Grove 1-53 | Loss of heating and hot water service | 11/05/2026 | 11/05/2026 | Contractors to attend and investigate
Returned to service 11/05/2026 - Please allow approximately 2 hours from 3:30pm for service to be fully restored. |
| Wentworth Crescent 1-16 | Loss of hot water service | 11/05/2026 | 11/05/2026 | Contractors to attend and investigate
Returned to service 11/05/2026 - Please allow approximately 2 hours from 3:30pm for service to be fully operational. |
| Bath Close 2-60(E)., SE15 | Loss of hot water service to the block. | 11/05/2026 | TBC | Contractors to attend and investigate. |
| Pardoner House, Pardoner Street 1-12 | Loss of hot water service | 11/05/2026 | 11/05/2026 | Contractors to attend and investigate
Update 11/05/2026 at 4:00pm - Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible. Returned to service 11/05/2026 - Please allow approximately 2 hours from 6pm for service to be fully operational. |
| Don Phelan Close 50-127 | Loss of heating and hot water service | 11/05/2026 | 12/05/2026 | Contractors to attend and investigate.
Returned to service 12/05/2026 - Please allow approximately 2 hours from 10am for service to be fully operational. |
| Wentworth Crescent 1-16(C)., SE15 5UG | Loss of heating and hot water service | 11/05/2026 | 12/05/2026 | Contractors to attend and investigate.
Update 12/05/2026 at 10am - Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible Returned to service 12/05/2026 - Please allow approximately 2 hours from 12pm for service to be fully operational. |
| Aylton Estate, Renforth Street 1-64(C), SE16 7JN | Unplanned power cut | 10/05/2026 | TBC | Contractors to attend and investigate |
| Danube Court, Daniel Gardens 19-30(C | Loss of hot water service | 08/05/2026 | TBC | Contractors to attend and investigate |
| East Surrey Grove 39-68(C | Loss of hot water service | 08/05/2026 | TBC | Contractors to attend and investigate |
| Cronin Street , SE15 6JD, 89-126 | Loss of hot water service | 08/05/2026 | TBC | Contractor to attend and investigate |
| Blackthorne Court 9-16(C) ., SE15 6PD | Loss of heating and hot water services | 08/05/2026 | TBC | Contractors to attend and investigate |
| Friern Road 247-293 | Emergency shutdown of secondary water services | 08/05/2026 | 11/05/2026 | Due to emergency works there will be an interruption to secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 11/05/2026 for approximately 4 hours for emergency maintenance work. |
| St Stephens House 1-20 | Lift 4045 out of service | 08/05/2026 | TBC | Part required |
| Bath Close 2-60 | Loss of hot water service | 08/05/2026 | TBC | Contractors to attend and investigate
Update 08/05/2026 @4:00pm - Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible. |
| Stanswood Gardens 43 – 96 | Planned shutdown of heating and hot water services | 07/05/2026 | 20/05/2026 | There will be an interruption to the heating and hot water services from 9am on 20/05/2026 for approximately 8 hours for essential maintenance work. |
| Emba Street 2-44 | Planned shutdown of secondary water service | 07/05/2026 | 21/05/2026 | There will be an interruption to secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 21/05/2026 for approximately 8 hours for essential maintenance work. |
| Alberta Street 25-41 | Planned shutdown of primary mains and secondary water services | 07/05/2026 | 22/05/2026 | There will be interruption to the primary mains and secondary water services to your block affecting the drinking water supply and the secondary supply to toilets, baths/showers and wash hand basins from 8am daily on 20/05/2026, 21/05/2026 and 22/05/2026 for a period of approximately 5 hours on each day for essential maintenance works. |
| Elmwood Road 76-86 | Planned shutdown of mains water service | 07/05/2026 | 20/05/2026 | There will be an interruption to the mains water service to the block affecting the drinking water supply from 8am on 20/05/2026 for approximately 4 hours for planned maintenance work. |
| Taplow 1-215 | Lift 4021 out of service | 07/05/2026 | 11/05/2026 | Contractors to attend and investigate
Returned to service 11/05/2026 |
| Laburnum Close 7-30 | Planned shutdown of secondary water services | 06/05/2026 | 20/05/2026 | There will be interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 18/05/2026, 19/05/2026 and 20/05/2026 for a period of approximately 8 hours daily for essential maintenance works |
| Lingfield House 1-27 | Planned shutdown of secondary water services | 06/05/2026 | 18/05/2026 | There will be an interruption to secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 18/05/2026 for approximately 4 hours for essential maintenance work. |
| Breton House 1-40 | Urgent shutdown of secondary water services | 06/05/2026 | 11/05/2026 | There will be an interruption to secondary water services affecting toilets, baths/showers and wash hand basins on 11/05/2026 from 8am for approximately 4 hours for urgent maintenance works. |
| Guthrie Court 1-32 | Lift 1105 out of service | 05/05/2026 | TBC | Repairs required |
| Budleigh House 1-24 | Planned shutdown of secondary water services | 05/05/2026 | 18/05/2026 | There will be an interruption to secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 18/05/2026 for approximately 4 hours for essential maintenance work. |
| Wivenhoe Close 1-203
Heaton Road 1-14 |
Planned shutdown of mains water service | 05/05/2026 | 18/05/2026 | There will be an interruption to the mains water service to the block affecting the drinking water supply from 9am on 18/05/2026 for approximately 6 hours for planned maintenance work. |
| Wicksteed House 61-90 | Planned shutdown of secondary water service | 01/05/2026 | 15/05/2026 | There will be an interruption to secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 15/05/2026 for approximately 4 hours for essential maintenance work |
| Pennack Road 1-133
Willowbrook Road 1-3 |
Planned shutdown of heating and hot water services | 30/04/2026 | 14/05/2026 | There will be an interruption to the heating and hot water services from 9am on 14/05/2026 for approximately 8 hours for essential maintenance work. |
| Fair Street 1-18 | Planned shutdown of heating and hot water services | 30/04/2026 | 14/05/2026 | There will be an interruption to the heating and hot water services from 9am on 14/05/2026 for approximately 7 hours for essential maintenance work. |
| Pilgrim House 21-40 | Loss of mains water service | 29/04/2026 | TBC | Contractors currently on site carrying out remedial works. |
| Perth Court 1-78 | Planned shutdown of secondary water service | 28/04/2026 | 12/05/2026 | There will be an interruption to secondary water services affecting toilets, baths/showers and wash hand basins from 9am on 12.05.26 for approximately 4 hours for essential maintenance work. |
| Harding Close 11-33
John Ruskin Street 48-104 Hillingdon Street 19-79 |
Planned shutdown of heating and hot water services | 28/04/2026 | 12/05/2026 | There will be an interruption to heating and hot water services from 9am on 12/05/2026 for approximately 7 hours for essential maintenance work |
| Blackthorne Court 9-16 | Loss of heating and hot water service | 27/04/2026 | TBC | Contractor to attend and investigate |
| Belham Walk 1-39
Don Phelan Close 1-164 Elmington Road 86-108 Kimpton Road 1-35 Mary Datchelor Close 1-124 |
Planned shutdown of heating and hot water services | 27/04/2026 | 11/05/2026 | There will be an interruption to the heating and hot water services from 9am on 11/05/2026 for approximately 8 hours for essential maintenance work |
| Oak Court 1-35
Blackthorne Court 1-31 Palm Court 1-33 Rowan Court 1-25 |
Planned shutdown of hot and cold water services | 27/04/2026 | 11/05/2026 | There will be an interruption to the hot and cold water services affecting the hot water supply and the secondary water supply to toilets, baths/showers and wash hand basins on 11/05/2026 from 9am for approximately 4 hours for essential maintenance works. |
| Gayhurst, Hopwood Road 80-144 | Loss of hot water service | 27/04/2026 | TBC | Contractor to attend and investigate |
| Pear Court, East Surrey Grove, London, SE15 6PF | Loss of heating and hot water | 26/04/2026 | TBC | Contractors to attend and investigate |
| Palm Court, Garnies Close 9-33 | Loss of heating and hot water services | 26/04/2026 | TBC | Contractors to attend and investigate |
| Terriss House, 1-26 | Loss of hot water service | 26/04/2026 | TBC | Contractor to attend and investigate
Update 27/04/2026 @4:00pm - Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible |
| Bromleigh Court 1-42
Parfew Court 1-6 Thetford Court 1-11 Attleborough Court 1-57 Dunton Court 1-29 |
Loss of heating and hot water | 25/04/2026 | TBC | Contractor to attend and investigate
Update 28/04/2026 @ 10am - Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible |
| RIDGEWAY HOUSE 1-25 | No heating and hot water | 24/04/2026 | TBC | Contractor to attend and investigate |
| Neckinger Estate 305-315 | Loss of secondary water services | 23/04/2026 | TBC | Due to emergency works there is currently no secondary water service to the block, this is affecting toilets, baths/showers and wash hand basins. Apologies for any inconvenience caused. |
| Andrews Walk 21-31 | Loss of heating and hot water service | 23/04/2026 | TBC | Contractors have attended and have isolated heating and hot water services due to a leak on the system. Emergency remedial works will continue tomorrow morning. Apologies for any inconvenience caused. |
| Langdale Close 47-70(C)., SE17 3UG | Loss of hot water service | 23/04/2026 | TBC | Contractors to attend and investigate |
| Lockwood Square 3-188 | Planned refurbishment of lift 5053 | 30/03/2026 | 05/06/2026 | There will be an interruption to the lift services from 8am on 13/04/26 until 05/06/26 for refurbishment work |
| Marden Square 2-185 | Planned refurbishment of lift 5058 | 30/03/2026 | 05/06/2026 | There will be an interruption to the lift services from 8am on 13/04/26 until 05/06/26 for refurbishment work |
Page last updated: 12 May 2026 23:08
