Communal breakdowns
This page is updated every two hours between the hours of 8am to 10pm with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may change.
Important safety notice – potential issue affecting your boiler
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The decision has been made to change the communal heating system over to summer mode borough wide in phases on 28/05/2025 and 29/05/2025. This is due to the outside temperatures averaging above 17°C during the day, and on average above 10°C overnight consecutively for 5 days and are forecast to continue to rise.
If your issue is not listed, find out how to report a repair.
Page last updated: 13 June 2025 16:30
| Block name | Outage description | Date reported | Estimated return to service | Status |
|---|---|---|---|---|
| Keyworth Street Hostel | Lift 2000 out of service | 13/06/2025 | TBC | Parts required |
| Gannet House 1-18 | Planned shutdown of secondary water service | 13/06/2025 | 27/06/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 27/06/25 for approximately 6 hours for planned maintenance works |
| Amina Way 1-144 | Planned shutdown of heating and hot water service | 13/06/2025 | 26/06/2025 | There will be an interruption to the heating and hot water service to your block from 8am on 26/06/25 for approximately 8 hours for essential maintenance works. |
| Aylton Estate 1-64 | Urgent shutdown of mains water service | 13/06/2025 | 19/06/2025 | There will be an interruption to the mains water service to your block affecting the drinking water supply from 9am on 19/06/25 for approximately 5 hours for urgent maintenance works. |
| Claris Court 137 - 216 | Loss of hot water service | 13/06/2025 | TBC | Contractors to attend and investigate. |
| Calverton 1-31
Danesfield 1-31 Emberton 1-35 Latimer 1-141 |
Planned shutdown of heating and hot water service | 12/06/2025 | 26/06/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 26/06/25 for approximately 7 hours for essential maintenance works. |
| D'Eynsford Estate | Planned shutdown of heating and hot water service | 12/06/2025 | 26/06/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 26/06/25 for approximately 8 hours for essential maintenance works. |
| Attleborough Court 1-57 | Planned shutdown of hot water service | 12/06/2025 | 25/06/2025 | There will be an interruption to the hot water service to your block from 9am on 25/06/25 for approximately 8 hours for essential maintenance works. |
| Fair Street 1-18 | Planned shutdown of heating and hot water service | 12/06/2025 | 26/06/2025 | There will be an interruption to the heating and hot water service to your block from 8am on 26/06/25 for approximately 8 hours for essential maintenance works. |
| Telford House 24-42, | Planned shutdown of secondary water services | 12/06/2025 | 25/06/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 25/06/25 for approximately 4 hours for planned maintenance works |
| Sylvan Grove 1-23 | Lift 4145 out of service | 12/06/2025 | TBC | Technician to attend and investigate |
| Masterman House 1-67 | Planned electrical shutdown | 12/06/2025 | 26/06/2025 | There will be an interruption to your electrical supply affecting lifts 6138 & 6139 from 10am on 26-06-25 for approximately 3 hours for essential electrical repairs. |
| Fearnley House, Vestry Road 1-132(C) , SE5 8JW | Loss of hot water service | 12/06/2025 | 12/06/2025 | Contractors to attend and investigate
Resolved on 12/06 @ 21:50 |
| Sceaux Garden Estate | Planned shutdown of heating and hot water service | 11/06/2025 | 24/06/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 24/06/25 for approximately 8 hours for essential maintenance works. |
| Missenden 166-299 | Planned shutdown of heating and hot water service | 11/06/2025 | 25/06/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 25/06/25 for approximately 7 hours for essential maintenance works. |
| Keyworth Street Hostel 1-10 | Planned shutdown of heating and hot water service | 11/06/2025 | 25/06/2025 | There will be an interruption to the heating and hot water service to your block from 8am on 25/06/25 for approximately 8 hours for essential maintenance works. |
| Bodeney House 1-44 | Loss of electrical supply | 11/06/2025 | TBC | UK Power network are attending to a power cut - UKPN ref: 380594-J |
| Napier House 1-36 | Planned shutdown of heating and hot water services | 11/06/2025 | 25/06/2025 | There will be an interruption to the heating and hot water service to your block from 8am on 25/06/25 for approximately 8 hours for essential maintenance works. |
| Povey House 1-39 | Lift 1006 out of service | 11/06/2025 | 12/06/2025 | Engineer to attend and investigate
Returned to service 12/06/2025 |
| Thomson House 1-24 | Lift 3104 out of service | 11/06/2025 | 13/06/2025 | Engineer to attend and investigate
Returned to service 13/06/2025 |
| Barlow Estate | Planned shutdown of heating and hot water service | 10/06/2025 | 24/06/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 24/06/25 for approximately 7 hours for essential maintenance works. |
| Fairwall House 1-59 | Planned shutdown of secondary service | 10/06/2025 | 24/06/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 24/06/25 for approximately 4 hours for planned maintenance works |
| Broadmayne 1-54 | Planned shutdown of hot water service | 09/06/2025 | 23/06/2025 | There will be an interruption to the hot water service to your block from 9am on 23/06/25 for approximately 4 hours for essential maintenance works. |
| Gayhurst 1 - 162
Hambledon 1-20 |
Planned shutdown of heating and hot water services | 09/06/2025 | 23/06/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 23/06/25 for approximately 8 hours for essential maintenance works. |
| Devon Mansions 121-132 | Lift 5020 out of service | 09/06/2025 | 11/06/2025 | Repairs to attend and investigate
Returned to service 11/06/2025 |
| Day House 85-108 | Lift 4054 out of service | 09/06/2025 | 13/06/2025 | Engineer to attend and investigate
Returned to service 13/06/2025 |
| Bowen Drive 106-120 | Planned shutdown of secondary water service | 06/06/2025 | 20/06/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 20/06/25 for approximately 4 hours for planned maintenance works |
| Attilburgh House 1-14 | Lift 1080 out of service | 06/06/2025 | TBC | Engineer to attend and investigate |
| Acorn Estate | Planned shutdown of heating and hot water service | 05/06/2025 | 19/06/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 19/06/25 for approximately 8 hours for essential maintenance works. |
| Missenden 1-75, 76-165 | Planned shutdown of heating and hot water service | 05/06/2025 | 19/06/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 19/06/25 for approximately 7 hours for essential maintenance works. |
| Styles House 1-56 | Planned shutdown of heating and hot water service | 04/06/2025 | 18/06/2025 | There will be an interruption to the heating and hot water service to your block from 8am on 18/06/25 for approximately 8 hours for essential maintenance works. |
| Fairwall House 1-59 | Planned shutdown of secondary water service | 03/06/2025 | 16/06/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 16/06/25 for approximately 4 hours for essential maintenance works |
| Setchell Estate | Planned shutdown of heating and hot water service | 03/06/2025 | 17/06/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 17/06/25 for approximately 7 hours for essential maintenance works. |
| East Surrey Grove 39-68 | Planned shutdown of secondary water service | 03/06/2025 | 17/06/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 17/06/25 for approximately 4 hours for essential maintenance works |
| Aylesbury Estate | Planned shutdown of heating and hot water service | 03/06/2025 | 13/06/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 17/06/25 for approximately 8 hours for essential maintenance works.
Update 11/06/2025 due to urgency this heating and hot water shutdown will now take place on Friday 13th June 2025 from 9am for approximately 8 hours for urgent maintenance works apologies for any inconvenience this may cause. |
| Layard Square 1-156 | Planned shutdown of heating and hot water service | 02/06/2025 | 16/06/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 16/06/25 for approximately 7 hours for essential maintenance works. |
| Cartwright House 1-16 | Lift 1145 out of service | 02/06/2025 | 12/06/2025 | Part required
Update 05/06/2025: Drive unit removed for specialist repair Returned to service 12/06/2025 |
| Rowland Hill House 52-156 | Planned shutdown of secondary water service | 30/05/2025 | 13/06/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 13/06/25 for approximately 4 hours for planned maintenance works |
| North Peckham Estate | Planned shutdown of heating and hot water service | 29/05/2025 | 12/06/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 12/06/25 for approximately 8 hours for essential maintenance works. |
| Friern Road 343-389 | Planned shutdown of lift 2108 | 28/05/2025 | 25/06/2025 | There will be an interruption to lift services from 8am on 11/06/25 for approximately 33 hours for essential repair work
Update 30/05/2025: Apologies, the planned shutdown has been rescheduled for 24/06/25 for approximately 33 hours for essential repair work |
| Michael Faraday House 96-105 | Lift 4063 out of service | 27/05/2025 | 12/06/2025 | Engineer to attend and investigate
Update 12/06/2025: Parts required Returned to service 12/06/2025 |
| Soane House 1-35 | Planned shutdown of heating and hot water services | 19/05/2025 | 19/06/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 02/06/25 for approximately 7 hours for essential maintenance works.
Update 02/06/25 - The heating and hot water shutdown planned for today has been rescheduled and will now take place on 19/06/25 from 9am for approximately 7 hours. We apologise for any inconvenience this may have caused. |
| Melbreak House, Pytchley Road 1-51 | Loss of heating and hot water | 19/05/2025 | 19/06/2025 | Contractors to attend and investigate.
Returned to service 19/06/2025 |
| . | . | 15/11/2023 | TBC |
Page last updated: 13 June 2025 16:30
