Communal breakdowns
This page is updated every two hours between the hours of 8am to 10pm with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may change.
Important safety notice – potential issue affecting your boiler
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The decision has been made to change the communal heating system over to summer mode borough wide in phases on 28/05/2025 and 29/05/2025. This is due to the outside temperatures averaging above 17°C during the day, and on average above 10°C overnight consecutively for 5 days and are forecast to continue to rise.
If your issue is not listed, find out how to report a repair.
Page last updated: 17 September 2025 00:02
| Block name | Outage description | Date reported | Estimated return to service | Status |
|---|---|---|---|---|
| Westmorland Road, London, SE17 2GA | Loss of hot water service to the block. | 17/09/2025 | TBC | Contractor to attend and investigate. |
| Penrose House 101-116 | Lift 4072 out of service | 16/09/2025 | TBC | Part required |
| Draper House 1-141 | Planned shutdown of secondary water service | 16/09/2025 | 30/09/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 30/09/25 for approximately 4 hours for essential maintenance works. |
| Grimsel Path 30-45 | Loss of heating and hot water service | 16/09/2025 | 16/09/2025 | Contractors to attend and investigate
Returned to Service 16/09/2025 please allow approximately 2 hours for service to be fully operational |
| Chalmers Walk 1-4
Copley Close 1-3 |
Loss of hot water service | 16/09/2025 | 16/09/2025 | Contractors to attend and investigate
Returned to Service 16/09/2025 please allow approximately 2 hours from 2pm for service to be fully operational |
| TAPLOW 1-215(C); THURLOW STREET, 1-12 | Loss of heating service | 16/09/2025 | 16/09/2025 | Contractors to attend and investigate
Returned to service 16/09/2025 please allow approximately 2 hours from 4pm for service to be fully operational |
| Chatham House, Mcneil Road 1-18(C)., SE5 8PN | Loss of hot water service to the block. | 16/09/2025 | TBC | Contractors to attend and investigate. |
| Stanswood Gardens 67-72(C), SE5 7SR | Loss of hot water service | 16/09/2025 | 16/09/2025 | Contractors to attend and investigate
Returned to Service 16/09/2025 please allow approximately 2 hours from 10pm for service to be fully operational |
| Latimer 1-61 | Loss of hot water and secondary water service | 16/09/2025 | 16/09/2025 | Contractors to attend and investigate
Update 16/09/2025 @ 4pm repairs to hot water and cold water are still ongoing and we are working hard on restoring your service s soon as possible Returned to Service 16/09/2025 please allow approximately 2 hours from 10pm for service to be fully operational |
| Taplow 1-215(C); Thurlow Street. 1-12(C), London, SE17 2UQ | Loss of hot water service | 15/09/2025 | 15/09/2025 | Contractors to attend and investigate
Returned to service 15/09/25. |
| Walters House, Otto Street 1-68(C), SE17 3PG | Loss of hot water service | 15/09/2025 | 15/09/2025 | Contractors to attend and investigate
Returned to service 15/09/2025 please allow approximately 2 hours from 10am for service to be fully operational |
| Tayo Situ House 1-42 | Loss of hot water service | 15/09/2025 | 15/09/2025 | Returned to service 15/09/2025 please allow approximately 2 hours from 10am for service to be fully operational |
| Allport House 1-24 | Planned Electrical Shutdown | 15/09/2025 | 30/09/2025 | There will be an interruption to the electrical power supply to your block from 9:00am on 30/09/25 for approximately 8 hours to allow for essential electrical works. This will affect internal dwellings and communal services, including lifts, communal lighting, door entry systems, heating, and hot water services. |
| North Peckham Estate | Planned shutdown of heating and hot water service | 15/09/2025 | 29/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 29/09/25 for approximately 8 hours for planned maintenance works. |
| Adron House 1-16
George Walter Court SHU 1-49 |
Planned shutdown of heating and hot water service | 15/09/2025 | 29/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 29/09/25 for approximately 7 hours for essential maintenance works |
| East Surrey Grove 39-68 | Planned shutdown of hot water service | 15/09/2025 | 29/09/2025 | There will be an interruption to the hot water service to your block from 9am on 29/09/25 for approximately 4 hours for essential maintenance works |
| Castlemead 1-112 | Planned lift shutdown of 6007 | 15/09/2025 | 03/10/2025 | There will be an interruption to lift services from 8am on 29/09/25 until 03/10/2025 for essential repair work |
| Coniston House 1-82 | Lift 6192 out of service | 15/09/2025 | 15/09/2025 | Contractors to attend and investigate
Returned to service 15/09/2025 |
| Widecombe House 1-36 | Lift 6117 out of service | 15/09/2025 | 15/09/2025 | Contractors to attend and investigate
Returned to 15/09/2025 |
| Mayhew Court 1-12 | Lift 2011 out of service | 15/09/2025 | 15/09/2025 | Repairs required
Returned to service 15/09/2025 |
| Hughes House 1-32 | Loss of heating service | 15/09/2025 | 16/09/2025 | Contractors to attend and investigate
Update 15/09/2025 @ 4pm repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible. Returned to service 16/09/2025 please allow approximately 2 hours from 06:45am for service to be fully operational. |
| Crane House 1-70 | Lift 3016 out of service | 15/09/2025 | 15/09/2025 | Contractors to attend and investigate
Returned to service 15/09/2025 |
| Crayford House 1-35 | Lift 1164 out of service | 15/09/2025 | TBC | Parts required |
| John Kennedy House 1-96 | Lift 5149 out of service | 15/09/2025 | 15/09/2025 | Repairs required
Returned to service 15/09/2025 |
| Chelsfield House 1-25 | Lift 1012 out of service | 15/09/2025 | 15/09/2025 | Parts required
Returned to service 15/09/2025 |
| Latimer 1-61 | Loss of hot water service | 15/09/2025 | 15/09/2025 | Contractors to attend and investigate
Update 15/09/2025 @ 4pm repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible. Returned to service 15/09/25 - please allow approximately 2 hours from 4:30pm for service to be fully operational. |
| Wyndham Estate | Loss of heating and hot water service | 15/09/2025 | 15/09/2025 | Contractors to attend and investigate.
Returned to service 15/09/25 - please allow approximately 2 hours from 4:30pm for service to be fully operational. |
| Cronin street 89-126 | Loss of hot water service | 15/09/2025 | 15/09/2025 | Contractors to attend and investigate
Returned to service 15/09/2025 please allow approximately 2 hours from 8pm for service to be fully operational |
| Palm Court 9-33 | Loss of hot water service | 15/09/2025 | 15/09/2025 | Contractors to attend and investigate
Returned to service 15/09/2025 please allow approximately 2 hours from 8pm for service to be fully operational |
| Walters House, Otto Street 1-68(C), SE17 3PG | Loss of hot water service | 14/09/2025 | 14/09/2025 | Contractors to attend and investigate
Returned to service 14/09/2025 - please allow approximately 2 hours from 10:14am for service to be fully operational. |
| Wolverton, Sedan Way 60-84 | Loss of heating services | 14/09/2025 | 14/09/2025 | Contractors to attend and investigate
Returned to service 14/09/2025 - please allow approximately 2 hours from 03:40pm for service to be fully operational. |
| Layard Square 1-156 | Loss of hot water service | 14/09/2025 | 14/09/2025 | Contractors to attend and investigate
Returned to service 14/09/2025 - please allow approximately 2 hours from 9pm for service to be fully operational. |
| Wesley Close 2-30(E)., | Loss of hot water service to the block | 13/09/2025 | 14/09/2025 | Contractors to attend and investigate.
Returned to service 14/09/2025. |
| Consort 4-64 | Planned shutdown of heating and hot water service | 12/09/2025 | 26/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 26/09/25 for approximately 8 hours for essential maintenance works. |
| Harfield Gardens 1-53 | Planned shutdown of heating and hot water service | 12/09/2025 | 26/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 26/09/25 for approximately 8 hours for essential maintenance works. |
| Purdon House 1-35 | Planned shutdown of mains water service | 12/09/2025 | 26/09/2025 | There will be an interruption to the mains water service affecting the drinking water supply from 9am on 26/09/25 for approximately 4 hours for planned maintenance works. |
| Searson House 1-25 | Loss of hot water service | 12/09/2025 | 12/09/2025 | Contractors to attend and investigate
Returned to service 12/09/25 - please allow approximately 2 hours from 1pm for service to be fully operational. |
| Lucy Ashe House 1-20 | Loss of hot water service | 12/09/2025 | 12/09/2025 | Contractors to attend and investigate
Returned to service 12/09/25 - please allow approximately 2 hours from 1pm for service to be fully operational. |
| Culand House 1-12 | Urgent shutdown of secondary water service | 12/09/2025 | 17/09/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 17/09/25 for approximately 4 hours for urgent maintenance works. |
| Pentridge Street 37-67 | Urgent shutdown of heating and hot water service | 12/09/2025 | 17/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 17/09/25 for approximately 8 hours for urgent maintenance works. |
| Taplow 1-215(C); SE17 2UQ | Loss of heating service | 12/09/2025 | 13/09/2025 | Contractors to attend and investigate
Returned to service 13/09/25 - please allow approximately 2 hours from 10am for service to be fully operational. |
| Pynfolds 17-63 | Lift 5063 out of service | 11/09/2025 | TBC | Drive unit removed for specialist repair |
| Sedgmoor Place 34-38, 44-46, 50-54 72-86 | Loss of hot water service | 11/09/2025 | 11/09/2025 | Returned to service 11/09/2025 please allow approximately 2 hours from 12pm for service to be fully operational. |
| Ballow Close 1-12
Coleby Path 1-32 Havil Street 6-24 Owgan Close 1-46 Stacy Path 1-12 |
Planned shutdown of heating and hot water services | 11/09/2025 | 25/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 25/09/25 for approximately 8 hours for essential maintenance works. |
| Barset Estate | Planned shutdown of heating and hot water service | 11/09/2025 | 25/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 25/09/25 for approximately 8 hours for essential maintenance works. |
| Tayo Situ House 1-42 | Planned shutdown of secondary water service | 11/09/2025 | 25/09/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 25/09/25 for approximately 8 hours for essential maintenance works. |
| Leontine Close 1-99
Wentworth Crescent 1-62 |
Planned shutdown of heating and hot water service | 11/09/2025 | 24/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 24/09/25 for approximately 8 hours for essential maintenance works. |
| Neville Close 22-103
Wilmot Close 1-72 |
Planned shutdown of heating and hot water service | 11/09/2025 | 25/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 25/09/25 for approximately 8 hours for essential maintenance works. |
| Missenden 256-299 | Planned shutdown of mains water service | 11/09/2025 | 22/09/2025 | There will be an interruption to the mains water service affecting the drinking water supply from 9am on 22/09/25 for approximately 7 hours for planned maintenance works. |
| Wakefield House 1-91 | Planned shutdown of heating and hot water service | 10/09/2025 | 24/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 24/09/25 for approximately 8 hours for essential maintenance works. |
| King Charles Court 1-36 | Planned shutdown of heating and hot water service | 10/09/2025 | 23/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 23/09/25 for approximately 7 hours for essential maintenance works. |
| Layard Square 1-156 | Urgent shutdown of secondary water and mains water services | 10/09/2025 | 19/09/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins and the mains water service affecting the drinking water supply from 9am on 19/09/25 for approximately 5 hours for urgent maintenance works. |
| Albrighton Community Centre | Planned shutdown of heating and hot water service | 10/09/2025 | 23/09/2025 | There will be an interruption to the heating and hot water service from 9am on 23/09/25 for approximately 8 hours for essential maintenance work |
| D'Eynsford Estate;
Belham Walk 1-39 Don Phelan Close 1-25 Elmington Road 86-108 Kimpton Road 1-35(o) Mary Datchelor Close 1-37 |
Planned shutdown of heating and hot water service | 10/09/2025 | 24/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 24/09/25 for approximately 8 hours for essential maintenance works. |
| Countisbury House 1-42 | Lift 2168 out of service | 10/09/2025 | TBC | Drive unit has been removed for specialist repair |
| Glebe House 1-20 | Planned shutdown of mains water service | 10/09/2025 | 23/09/2025 | Some properties will experience an interruption to the mains water service to the block affecting the drinking water supply, this is to allow for essential works to take place across three days on 19/09/25, 22/09/25 and 23/09/25. Works will begin at 9am and last approximately 8 hours each day. The following properties will be affected on each date.
19/09/25 – flats 3,4,13,14 22/09/25 – flats 5,6,15,16 23/09/25 - flats 7,8,17,18 |
| Aberfeldy House 1-155 | Lift 4102 out of service | 10/09/2025 | TBC | Parts required |
| Dunton Court 1-20 | Planned shutdown of heating and hot water service | 09/09/2025 | 23/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 23/09/25 for approximately 8 hours for essential maintenance works. |
| Keyworth Street Hostel | Lift 2000 out of service | 09/09/2025 | TBC | Part required |
| Jack Jones SHU- 1-38 | Planned shutdown of heating and hot water services | 09/09/2025 | 23/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 23/09/25 for approximately 8 hours for essential maintenance works. |
| Taplow 1-215
Northchurch 1-76 Gayhurst 1-162 Hambledon 1-20 |
Planned shutdown of heating and hot water services | 08/09/2025 | 22/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 22/09/25 for approximately 8 hours for essential maintenance works. |
| Didbin Apartments 1-56 | Lift 4140 out of service | 08/09/2025 | TBC | Repairs required |
| Holderness House 1-44 | Planned shutdown of secondary water service | 08/09/2025 | 18/09/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 18/09/25 for approximately 4 hours for planned maintenance work. |
| Quenington Court 1-32
Quedgley Court 1-36 Westonbirt Court 1-30 |
Planned shutdown of heating and hot water services | 05/09/2025 | 19/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 19/09/25 for approximately 8 hours for essential maintenance works. |
| 125 Peckham park road-flats 1-16 | Planned shutdown of heating and hot water services | 05/09/2025 | 19/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 19/09/25 for approximately 8 hours for essential maintenance works. |
| Hanover Park 30-36 | Planned shutdown of secondary water services | 05/09/2025 | 25/09/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 18/09/25 for approximately 4 hours for planned maintenance work.
Update 10/09/2025 - We have been advised that this shutdown has been rescheduled and will now take place on the 25/09/2025 from 9am for approximately 4 hours and will affect toilets, baths/showers and wash hand basins. Apologies for any inconvenience this may cause. |
| Russell Court 1-44 | Planned shutdown of heating and hot water services | 04/09/2025 | 18/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 18/09/25 for approximately 8 hours for essential maintenance works. |
| Heron House 1-52
Kingfisher House 1-18 |
Planned shutdown of heating and hot water services | 04/09/2025 | 18/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 18/09/25 for approximately 8 hours for essential maintenance works. |
| Minnow Walk 1-19 | Planned shutdown of heating and hot water services | 04/09/2025 | 18/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 18/09/25 for approximately 7 hours for essential maintenance works. |
| Ballow Close 1-12
Coleby Path 1-32 Havil Street 6-24 Owgan Close 1-46 Stacy Path 1-12 |
Planned shutdown of heating and hot water services | 04/09/2025 | 18/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 18/09/25 for approximately 8 hours for essential maintenance works. |
| Barlow Estate;
Atkinson House 1-29 Ellery House 1-24 Eugene Cotter House 1-63 Povey House 1-39 Tisdall House 1-12 |
Planned shutdown of heating and hot water services | 04/09/2025 | 25/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 16/09/25 for approximately 7 hours for essential maintenance works.
Update 15/09/2025 apologies shutdown for the 16/09/2025 has now been rescheduled to take place on the 25/09/2025 and will affect the heating and hot water service to your block from 9am for approximately 7 house for essential maintenance works |
| Tennyson House 1-29 | Lift 1201 out of service | 03/09/2025 | TBC | Repairs required |
| Perronet House 1-90 | Planned shutdown of heating and hot water service | 03/09/2025 | 17/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 17/09/25 for approximately 4 hours for essential maintenance works. |
| Horsman House 25-68 | Planned Electrical Shutdown | 03/09/2025 | 19/09/2025 | There will be an interruption to the service of Lift 4055 Horsman House daily from 8am – 4pm on 16-09-25 to 19-09-25. |
| Martin House 30-54 | Planned Electrical Shutdown | 03/09/2025 | 19/09/2025 | There will be an interruption to the service of Lift 1151 Martin House daily from 8am – 4pm on 16-09-25 to 19-09-25. |
| Lettsom Estate | Planned shutdown of heating and hot water service | 02/09/2025 | 16/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 16/09/25 for approximately 8 hours for essential maintenance works. |
| Greystoke House 1-35 | Loss of secondary water service | 01/09/2025 | TBC | Owing to emergency work the secondary water service to your block has been switched off, affecting toilets, baths/showers and wash hand basins, we apologise for any inconvenience. |
| Falcon Point 1-110 | Planned shutdown of heating and hot water service | 01/09/2025 | 15/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 15/09/25 for approximately 7 hours for essential maintenance works. |
| Latimer 1-61 | Planned shutdown of secondary water service | 01/09/2025 | 15/09/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 15/09/25 for approximately 4 hours for planned maintenance work. |
| Jephson House 1-12 | Planned minor refurbishment of lift 4041 | 18/08/2025 | 10/10/2025 | There will be an interruption to the lift services from 8am on 01/09/25 until 10/10/25 for minor refurbishment work |
| Northcott House Hostel | Lift 1999 out of service | 16/07/2025 | TBC | Technician to attend and investigate
Update 18/08/2025: Parts required |
| . | . | 15/11/2023 | TBC |
Page last updated: 17 September 2025 00:02
