Communal breakdowns
This page is updated every two hours between the hours of 8am to 10pm with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may change.
Important safety notice – potential issue affecting your boiler
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The decision has been made to change the communal heating system over to summer mode borough wide in phases on 28/05/2025 and 29/05/2025. This is due to the outside temperatures averaging above 17°C during the day, and on average above 10°C overnight consecutively for 5 days and are forecast to continue to rise.
If your issue is not listed, find out how to report a repair.
Page last updated: 12 September 2025 16:08
| Block name | Outage description | Date reported | Estimated return to service | Status |
|---|---|---|---|---|
| Consort 4-64 | Planned shutdown of heating and hot water service | 12/09/2025 | 26/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 26/09/25 for approximately 8 hours for essential maintenance works. |
| Harfield Gardens 1-53 | Planned shutdown of heating and hot water service | 12/09/2025 | 26/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 26/09/25 for approximately 8 hours for essential maintenance works. |
| Purdon House 1-35 | Planned shutdown of mains water service | 12/09/2025 | 26/09/2025 | There will be an interruption to the mains water service affecting the drinking water supply from 9am on 26/09/25 for approximately 4 hours for planned maintenance works. |
| Canterbury Place 57-75 | Loss of hot water service | 12/09/2025 | 12/09/2025 | Contractors to attend and investigate
Returned to service 12/09/25 - please allow approximately 2 hours from 1pm for service to be fully operational. |
| Searson House 1-25 | Loss of hot water service | 12/09/2025 | 12/09/2025 | Contractors to attend and investigate
Returned to service 12/09/25 - please allow approximately 2 hours from 1pm for service to be fully operational. |
| Lucy Ashe House 1-20 | Loss of hot water service | 12/09/2025 | 12/09/2025 | Contractors to attend and investigate
Returned to service 12/09/25 - please allow approximately 2 hours from 1pm for service to be fully operational. |
| Wesley Close 2-30 | Loss of hot water service | 12/09/2025 | 12/09/2025 | Contractors to attend and investigate
Returned to service 12/09/25 - please allow approximately 2 hours from 1pm for service to be fully operational. |
| Culand House 1-12 | Urgent shutdown of secondary water service | 12/09/2025 | 17/09/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 17/09/25 for approximately 4 hours for urgent maintenance works. |
| Pentridge Street 37-67 | Urgent shutdown of heating and hot water service | 12/09/2025 | 17/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 17/09/25 for approximately 8 hours for urgent maintenance works. |
| Pynfolds 17-63 | Lift 5063 out of service | 11/09/2025 | TBC | Drive unit removed for specialist repair |
| Sedgmoor Place 34-38, 44-46, 50-54 72-86 | Loss of hot water service | 11/09/2025 | 11/09/2025 | Returned to service 11/09/2025 please allow approximately 2 hours from 12pm for service to be fully operational. |
| Ballow Close 1-12
Coleby Path 1-32 Havil Street 6-24 Owgan Close 1-46 Stacy Path 1-12 |
Planned shutdown of heating and hot water services | 11/09/2025 | 25/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 25/09/25 for approximately 8 hours for essential maintenance works. |
| Barset Estate | Planned shutdown of heating and hot water service | 11/09/2025 | 25/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 25/09/25 for approximately 8 hours for essential maintenance works. |
| Tayo Situ House 1-42 | Planned shutdown of secondary water service | 11/09/2025 | 25/09/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 25/09/25 for approximately 8 hours for essential maintenance works. |
| Leontine Close 1-99
Wentworth Crescent 1-62 |
Planned shutdown of heating and hot water service | 11/09/2025 | 24/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 24/09/25 for approximately 8 hours for essential maintenance works. |
| Penrose House 17-132 | Lift 4073 out of service | 11/09/2025 | 11/09/2025 | Technician to attend and investigate
Returned to service 11/09/2025 |
| Tayside Court 46-57 | Lift 2030 out of service | 11/09/2025 | 11/09/2025 | Contractors to attend and investigate
Returned to service 11/09/2025 |
| Neville Close 22-103
Wilmot Close 1-72 |
Planned shutdown of heating and hot water service | 11/09/2025 | 25/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 25/09/25 for approximately 8 hours for essential maintenance works. |
| Missenden 256-299 | Planned shutdown of mains water service | 11/09/2025 | 22/09/2025 | There will be an interruption to the mains water service affecting the drinking water supply from 9am on 22/09/25 for approximately 7 hours for planned maintenance works. |
| Thaxted Court 1-24 | Loss of hot water service | 11/09/2025 | 12/09/2025 | Contractors to attend and investigated
Update 12/09/2025 @ 4pm repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible |
| SE16 Area | Power Cut | 10/09/2025 | 10/09/2025 | Contractors to attend and investigate.
Returned to service 10/09/25. |
| Wakefield House 1-91 | Planned shutdown of heating and hot water service | 10/09/2025 | 24/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 24/09/25 for approximately 8 hours for essential maintenance works. |
| King Charles Court 1-36 | Planned shutdown of heating and hot water service | 10/09/2025 | 23/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 23/09/25 for approximately 7 hours for essential maintenance works. |
| Layard Square 1-156 | Urgent shutdown of secondary water and mains water services | 10/09/2025 | 19/09/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins and the mains water service affecting the drinking water supply from 9am on 19/09/25 for approximately 5 hours for urgent maintenance works. |
| Albrighton Community Centre | Planned shutdown of heating and hot water service | 10/09/2025 | 23/09/2025 | There will be an interruption to the heating and hot water service from 9am on 23/09/25 for approximately 8 hours for essential maintenance work |
| D'Eynsford Estate;
Belham Walk 1-39 Don Phelan Close 1-25 Elmington Road 86-108 Kimpton Road 1-35(o) Mary Datchelor Close 1-37 |
Planned shutdown of heating and hot water service | 10/09/2025 | 24/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 24/09/25 for approximately 8 hours for essential maintenance works. |
| Countisbury House 1-42 | Lift 2168 out of service | 10/09/2025 | TBC | Drive unit has been removed for specialist repair |
| Latimer 62-85 | Loss of hot water service | 10/09/2025 | 10/09/2025 | Contractors to attend and investigate.
Returned to service 10/09/2025 - please allow approximately 2 hours from 4pm for service to be fully operational. |
| Glebe House 1-20 | Planned shutdown of mains water service | 10/09/2025 | 23/09/2025 | Some properties will experience an interruption to the mains water service to the block affecting the drinking water supply, this is to allow for essential works to take place across three days on 19/09/25, 22/09/25 and 23/09/25. Works will begin at 9am and last approximately 8 hours each day. The following properties will be affected on each date.
19/09/25 – flats 3,4,13,14 22/09/25 – flats 5,6,15,16 23/09/25 - flats 7,8,17,18 |
| Aberfeldy House 1-155 | Lift 4102 out of service | 10/09/2025 | TBC | Parts required |
| Dunton Court 1-20 | Planned shutdown of heating and hot water service | 09/09/2025 | 23/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 23/09/25 for approximately 8 hours for essential maintenance works. |
| Brewhouse Walk 1-33
Buckters Rents 1-5,7-51 (odd) Farrins Rents 1-31 Fir Trees Close 1-36 Globe Pond Road 1 Mahogany Close 1-25 Russia Dock Road 1-39 Redwood Close 1-26 Staples Close 1-27 Teak Close 1-35 |
Emergency shutdown of heating and hot water services | 09/09/2025 | 10/09/2025 | Owing to emergency works there will be an interruption to the heating and hot water service to your block from 9am on 10/09/25 for approximately 7 hours for essential maintenance works. |
| Keyworth Street Hostel | Lift 2000 out of service | 09/09/2025 | TBC | Part required |
| Jack Jones SHU- 1-38 | Planned shutdown of heating and hot water services | 09/09/2025 | 23/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 23/09/25 for approximately 8 hours for essential maintenance works. |
| Taplow 1-215
Northchurch 1-76 Gayhurst 1-162 Hambledon 1-20 |
Planned shutdown of heating and hot water services | 08/09/2025 | 22/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 22/09/25 for approximately 8 hours for essential maintenance works. |
| Didbin Apartments 1-56 | Lift 4140 out of service | 08/09/2025 | TBC | Repairs required |
| Holderness House 1-44 | Planned shutdown of secondary water service | 08/09/2025 | 18/09/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 18/09/25 for approximately 4 hours for planned maintenance work. |
| Langley Court 40-67 | Loss of hot water | 08/09/2025 | 09/09/2025 | Contractors to attend and investigate.
Returned to service 09/09/25 - please allow approximately 2 hours from 5:00am for service to be fully operational. |
| Quenington Court 1-32
Quedgley Court 1-36 Westonbirt Court 1-30 |
Planned shutdown of heating and hot water services | 05/09/2025 | 19/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 19/09/25 for approximately 8 hours for essential maintenance works. |
| 125 Peckham park road-flats 1-16 | Planned shutdown of heating and hot water services | 05/09/2025 | 19/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 19/09/25 for approximately 8 hours for essential maintenance works. |
| Hanover Park 30-36 | Planned shutdown of secondary water services | 05/09/2025 | 25/09/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 18/09/25 for approximately 4 hours for planned maintenance work.
Update 10/09/2025 - We have been advised that this shutdown has been rescheduled and will now take place on the 25/09/2025 from 9am for approximately 4 hours and will affect toilets, baths/showers and wash hand basins. Apologies for any inconvenience this may cause. |
| Russell Court 1-44 | Planned shutdown of heating and hot water services | 04/09/2025 | 18/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 18/09/25 for approximately 8 hours for essential maintenance works. |
| Barlow Estate;
Atkinson House 1-29 Ellery House 1-24 Eugene Cotter House 1-63 Povey House 1-39 Tisdall House 1-12 |
Planned shutdown of heating and hot water services | 04/09/2025 | 16/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 16/09/25 for approximately 7 hours for essential maintenance works. |
| Heron House 1-52
Kingfisher House 1-18 |
Planned shutdown of heating and hot water services | 04/09/2025 | 18/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 18/09/25 for approximately 8 hours for essential maintenance works. |
| Minnow Walk 1-19 | Planned shutdown of heating and hot water services | 04/09/2025 | 18/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 18/09/25 for approximately 7 hours for essential maintenance works. |
| Ballow Close 1-12
Coleby Path 1-32 Havil Street 6-24 Owgan Close 1-46 Stacy Path 1-12 |
Planned shutdown of heating and hot water services | 04/09/2025 | 18/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 18/09/25 for approximately 8 hours for essential maintenance works. |
| Tennyson House 1-29 | Lift 1201 out of service | 03/09/2025 | TBC | Repairs required |
| Perronet House 1-90 | Planned shutdown of heating and hot water service | 03/09/2025 | 17/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 17/09/25 for approximately 4 hours for essential maintenance works. |
| Horsman House 25-68 | Planned Electrical Shutdown | 03/09/2025 | 19/09/2025 | There will be an interruption to the service of Lift 4055 Horsman House daily from 8am – 4pm on 16-09-25 to 19-09-25. |
| Martin House 30-54 | Planned Electrical Shutdown | 03/09/2025 | 19/09/2025 | There will be an interruption to the service of Lift 1151 Martin House daily from 8am – 4pm on 16-09-25 to 19-09-25. |
| Lettsom Estate | Planned shutdown of heating and hot water service | 02/09/2025 | 16/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 16/09/25 for approximately 8 hours for essential maintenance works. |
| Greystoke House 1-35 | Loss of secondary water service | 01/09/2025 | TBC | Owing to emergency work the secondary water service to your block has been switched off, affecting toilets, baths/showers and wash hand basins, we apologise for any inconvenience. |
| Falcon Point 1-110 | Planned shutdown of heating and hot water service | 01/09/2025 | 15/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 15/09/25 for approximately 7 hours for essential maintenance works. |
| Latimer 1-61 | Planned shutdown of secondary water service | 01/09/2025 | 15/09/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 15/09/25 for approximately 4 hours for planned maintenance work. |
| Wakefield House 1-46 | Urgent shutdown of secondary water service | 01/09/2025 | 10/09/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 08/09/25 for approximately 4 hours for urgent maintenance work.
Update 02/09/2025 we have been advised that this shutdown has now been rescheduled to take place on the 10/09/2025 from 9am for approximately 4 hours affecting toilets, baths/showers and wash hand basins, apologies for any inconvenience this may cause. |
| Cossall Estate:
Cossall Walk SHU 109 (1-32) Cossall Walk 1-108 Gordon Road 1a-5c,7a-15a(o),7-23 Mortlock Close 1-44 Sunwell Close 1-39 Hooks Close 1-59 Woods Road 6-88 Burchell Road 2-42 Queens Road 90 SHU (1-24) |
Planned shutdown of heating and hot water services | 29/08/2025 | 12/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 12/09/25 for approximately 8 hours for essential maintenance works. |
| Setchell Way 198
Alscot Way 2-78 Hazel Way 1-135 Curtis Way 1-59 Setchell Estate TA Hall Dunton Road 2a-26 |
Planned shutdown of heating and hot water services | 28/08/2025 | 11/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 11/09/25 for approximately 7 hours for essential maintenance works. |
| Basswood Close 1-12
Citron Terrace 1-12 Basswood TA Hall |
Planned shutdown of heating and hot water service | 28/08/2025 | 11/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 11/09/25 for approximately 8 hours for essential maintenance works. |
| Primrose House 1-22 | Planned shutdown of heating and hot water service | 28/08/2025 | 11/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 11/09/25 for approximately 8 hours for essential maintenance works. |
| Woolstaplers Way 1-189
Cadbury Way 1-149 |
Planned shutdown of hot water service | 27/08/2025 | 10/09/2025 | There will be an interruption to the hot water service to your block from 9am on 10/09/25 for approximately 4 hours for essential maintenance works. |
| Pasley Estate | Planned shutdown of heating and hot water service | 27/08/2025 | 10/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 10/09/25 for approximately 7 hours for essential maintenance works. |
| Galatea Square 1-68
Manaton Close 1-122 Heaton Road 6-42 Scylla Road 17-67 Philip Walk 12-40 Consort TA Hall Wivenhoe Close 1-203 Vivian Square 1-29 Huguenot Square 1-26 Russell Court (SHU) 1-44 Magdalene Close 1-48 |
Planned shutdown of heating and hot water service | 27/08/2025 | 10/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 10/09/25 for approximately 8 hours for essential maintenance works. |
| Alberta Street 2-18
Albert Westcott House 1-48 Harold Maddison 1-48 |
Planned shutdown of heating and hot water service | 27/08/2025 | 10/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 10/09/25 for approximately 6 hours for essential maintenance works. |
| Blossom Court 1-70 | Planned shutdown of heating and hot water service | 26/08/2025 | 09/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 09/09/25 for approximately 8 hours for essential maintenance works. |
| Jephson House 1-12 | Planned minor refurbishment of lift 4041 | 18/08/2025 | 10/10/2025 | There will be an interruption to the lift services from 8am on 01/09/25 until 10/10/25 for minor refurbishment work |
| Northcott House Hostel | Lift 1999 out of service | 16/07/2025 | TBC | Technician to attend and investigate
Update 18/08/2025: Parts required |
| . | . | 15/11/2023 | TBC |
Page last updated: 12 September 2025 16:08
