Communal breakdowns
This page is updated every two hours between the hours of 8am to 10pm with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may change.
Important safety notice – potential issue affecting your boiler
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The decision has been made to change the communal heating system over to summer mode borough wide in phases on 28/05/2025 and 29/05/2025. This is due to the outside temperatures averaging above 17°C during the day, and on average above 10°C overnight consecutively for 5 days and are forecast to continue to rise.
If your issue is not listed, find out how to report a repair.
Page last updated: 22 August 2025 21:41
| Block name | Outage description | Date reported | Estimated return to service | Status |
|---|---|---|---|---|
| Angelina House 1-39 | Planned shutdown of secondary water service | 22/08/2025 | 05/09/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 05/09/25 for approximately 4 hours for essential maintenance work. |
| Wentworth Crescent 17-36 | Loss of hot water service | 22/08/2025 | 22/08/2025 | Contractors to attend and investigate
Returned to service 22/08/2025 please allow approximately 2 hours from 2pm for service to be fully operational. |
| Dorking House 1-22 | Planned shutdown of secondary water service | 22/08/2025 | 08/09/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 08/09/25 for approximately 4 hours for essential maintenance work. |
| Danube Court 19-30 | Loss of hot water service | 22/08/2025 | 22/08/2025 | Contractors to attend and investigate.
Returned to service 22/08/2025 please allow approximately 2 hours from 9:30pm for service to be fully operational. |
| Thames Court 34-53 | Loss of hot water service | 22/08/2025 | 22/08/2025 | Contractors to attend and investigate.
Returned to service 22/08/2025 please allow approximately 2 hours from 9:30pm for service to be fully operational. |
| Blackthorne Court 9-16 | Loss of hot water service | 22/08/2025 | 22/08/2025 | Contractors to attend and investigate
Returned to service 22/08/2025 please allow approximately 2 hours from 9:30pm for service to be fully operational. |
| Pentridge Street 1-67 | Loss of hot water service | 22/08/2025 | 22/08/2025 | Contractors to attend and investigate.
Returned to service 22/08/2025 please allow approximately 2 hours from 9:30pm for service to be fully operational. |
| Amodio Court 1-7 | Lift 4202 out of service | 21/08/2025 | TBC | Contractors to attend and investigate |
| Fielding Street 45-77 | Loss of hot water service | 21/08/2025 | 21/08/2025 | Contractors to attend and investigate
Returned to service 21/08/2025 please allow approximately 2 hours from 8pm for service to be fully operational |
| Crimscott Street 21-51 | Lift 1289 out of service | 20/08/2025 | TBC | Part required |
| Ringsfield House 1-24 | Planned shutdown of secondary water service | 20/08/2025 | 03/09/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 03/09/25 for approximately 4 hours for essential maintenance work. |
| Pelier Street 1-19(O) ., SE17 3JG | Loss of hot water service | 20/08/2025 | 20/08/2025 | Contractors to attend and investigate
Resolved on 20/08 @ 21:30 |
| Fielding Street 45-77(O) ., SE17 3HE | Loss of hot water service | 20/08/2025 | TBC | Contractors to attend and investigate |
| Dighton Court 39-54 | Loss of hot water service | 20/08/2025 | 21/08/2025 | Contractors to attend and investigate
Returned to service 21/08/2025 please allow approximately 2 hours from 10am for service to be fully operational |
| D'Eynsford Estate | Planned shutdown of heating and hot water service | 19/08/2025 | 02/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 02/09/25 for approximately 8 hours for essential maintenance works. |
| Crossmount House 1-82 | Planned shutdown of heating and hot water service | 19/08/2025 | 01/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 01/09/25 for approximately 7 hours for essential maintenance works. |
| Conant House 1-54 | Planned shutdown of heating and hot water services | 19/08/2025 | 02/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 02/09/25 for approximately 7 hours for essential maintenance works. |
| Gayhurst 80-144 | Loss of hot water service | 19/08/2025 | 19/08/2025 | Contractors to attend and investigate
Returned to service 19/08/2025 please allow approximately 2 hours from 12pm for service to be fully operational |
| Woolstaplers Way 1-189
Cadbury Way 1-149 |
Planned shutdown of hot water service | 19/08/2025 | 02/09/2025 | There will be an interruption to the hot water service to your block from 9am on 02/09/25 for approximately 7 hours for essential maintenance works. |
| Neville Close 22-103
Wilmot Close 1-72 |
Planned shutdown of heating and hot water services | 19/08/2025 | 02/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 02/09/25 for approximately 7 hours for essential maintenance works. |
| Quentin House 1-53 | Loss of secondary water service | 19/08/2025 | TBC | Contractors to attend and investigate |
| Helen Gladstone House, Nelson Square 222-269 | Loss of hot water service | 19/08/2025 | 22/08/2025 | Contractors to attend and investigate
Returned to service 22/08/2025 please allow approximately 2 hours from 12pm for service to be fully operational |
| Jephson House 1-12 | Planned minor refurbishment of lift 4041 | 18/08/2025 | 10/10/2025 | There will be an interruption to the lift services from 8am on 01/09/25 until 10/10/25 for minor refurbishment work |
| Amina Way 18/08/2025 | Planned shutdown of heating and hot water service | 18/08/2025 | 01/09/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 01/09/25 for approximately 7 hours for essential maintenance works. |
| Prospect House 1-63 | Planned shutdown of secondary water service | 18/08/2025 | 01/09/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 01/09/25 for approximately 4 hours for essential maintenance work. |
| Power Cut SE17 | Loss of electricity | 17/08/2025 | 17/08/2025 | UK Power Network engineers are on there way
Returned to service |
| Devon Mansions 109-120 | Planned Electrical Shutdown | 15/08/2025 | 28/08/2025 | There will be an interruption to your power supply to your block from 9:30am on 28.08.25 for approx 10 minutes. Please allow up to 1 hour for power to be fully restored in case additional work is required. |
| Brimmington Estate | Planned shutdown of hot water service | 14/08/2025 | 28/08/2025 | There will be an interruption to the hot water service to your block from 9am on 28/08/25 for approximately 8 hours for essential maintenance works. |
| Creasy Estate 29-42 | Planned shutdown of mains water and secondary water service | 14/08/2025 | 27/08/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins and mains drinking water from 9am on 27/08/25 for approximately 7 hours for essential maintenance work. |
| Surrey Dock Estate | Planned shutdown of heating and hot water service | 14/08/2025 | 28/08/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 28/08/25 for approximately 7 hours for essential maintenance works. |
| Broadmayne 1-54 | Urgent shutdown of hot water service | 13/08/2025 | 21/08/2025 | There will be an interruption to the hot water service to your block from 9am on 21/08/25 for approximately 4 hours for urgent maintenance works. |
| Aylesbury Estate | Planned shutdown of heating and hot water service | 13/08/2025 | 27/08/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 27/08/25 for approximately 8 hours for essential maintenance works. |
| Trevelyan House 1-63 | Planned Electrical Shutdown | 13/08/2025 | 27/08/2025 | There will be an interruption to your electrical services affecting Lift 4127 from 8am - 4pm daily on 25-08-25 to 27-08-25 for maintenance works. |
| Latimer 1-61 | Planned shutdown of heating and hot water service | 13/08/2025 | 27/08/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 27/08/25 for approximately 7 hours for essential maintenance works. |
| North Peckham Estate | Planned shutdown of heating and hot water service | 13/08/2025 | 27/08/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 27/08/25 for approximately 8 hours for essential maintenance works. |
| Amodio Court 1-7 | Lift 4202 out of service | 13/08/2025 | 20/08/2025 | Contractors to attend and investigate
Returned to service 20/08/2025 |
| Havil Street 21-202
Sedgmoor Place 20-148 Dalwood Street 9-19 |
Planned shutdown of heating and hot water service | 12/08/2025 | 26/08/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 26/08/25 for approximately 8 hours for essential maintenance works. |
| Oldham House 1-25 | Lift 2155 out of service | 11/08/2025 | TBC | Parts required |
| Quentin House 37-53 | Planned shutdown of mains water service | 11/08/2025 | 26/08/2025 | There will be an interruption to the mains water service affecting drinking water supply from 8am on 26/08/25 for approximately 4 hours for planned maintenance works. |
| 2 Draycott Close 1-9 | Planned shutdown of lift 6041 | 08/08/2025 | 05/09/2025 | There will be an interruption to the lift services from 8am on 22/08/25 for approximately 10 hours for essential repair work.
Update 22/08/2025: Due to unforeseen circumstances, the planned shutdown has been rescheduled to take place from 8am on 05/09/25 for approximately 10 hours for essential repair work. Apologies for any inconvenience caused. |
| Wakefield House 1-46 | Planned shutdown of heating and hot water service | 06/08/2025 | 20/08/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 20/08/25 for approximately 8 hours for essential maintenance works. |
| Treveylan House 1-63 | Planned Electrical Shutdown | 06/08/2025 | 20/08/2025 | There will be an interruption to your electrical services affecting Lift 4128 from 8am -4pm daily on 18-08-25 to 20-08-25 for maintenance works. |
| Pelier Street 1-19 | Loss of hot water service | 28/07/2025 | 28/07/2025 | Contractors to attend and investigate
Returned to service 28/07/2025 |
| Molesworth House 1-58 | Lift 4116 out of service | 18/07/2025 | TBC | Contractors to attend and investigate
Update 11/08/2025: Part required |
| Northcott House Hostel | Lift 1999 out of service | 16/07/2025 | TBC | Technician to attend and investigate
Update 18/08/2025: Parts required |
| . | . | 15/11/2023 | TBC |
Page last updated: 22 August 2025 21:41
