Communal breakdowns
This page is updated every two hours between the hours of 8am to 10pm with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may change.
Important safety notice – potential issue affecting your boiler
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The decision has been made to change the communal heating system over to summer mode borough wide in phases on 28/05/2025 and 29/05/2025. This is due to the outside temperatures averaging above 17°C during the day, and on average above 10°C overnight consecutively for 5 days and are forecast to continue to rise.
If your issue is not listed, find out how to report a repair.
Page last updated: 01 July 2025 12:34
| Block name | Outage description | Date reported | Estimated return to service | Status |
|---|---|---|---|---|
| Missenden, Inville Road, 256-299(C); Amersham Community Centre., SE17 2HY | Loss of hot water service | 01/07/2025 | TBC | Contractors to attend and investigate |
| BLOSSOM COURT 1-70(C). - Blossom Court, North Peckham Estate, London, SE15 6FQ 2HY | Loss of hot water service | 01/07/2025 | TBC | Contractor to attend and investigate |
| Arnold Estate 302-319 | Lift 5004 out service | 01/07/2025 | TBC | Engineer to attend and investigate |
| Pelier Street 1-19 | Emergency shutdown of heating and hot water services | 01/07/2025 | 02/07/2025 | Owing to emergency works there will be an interruption to the heating and hot water service to your block from 9am on 02/07/25 for approximately 7 hours for emergency maintenance works. |
| Valois House 1-40 | Urgent shutdown of mains water service | 30/06/2025 | 08/07/2025 | There will be an interruption to the mains water service affecting the drinking water supply from 9am on 08/07/25 for approximately 6 hours for urgent maintenance works. |
| Penton Place 40-56 | Urgent shutdown of mains water service | 30/06/2025 | 07/07/2025 | There will be an interruption to the mains water service affecting drinking water from 9am on 07/07/25 for approximately 6 hours for urgent maintenance works. |
| Heaton House 18-25 & 26-33 | Planned shutdown of mains water service | 30/06/2025 | 10/07/2025 | There will be an interruption to the mains water service affecting drinking water supply from 9am on 10/07/25 for approximately 5 hours for essential maintenance works. |
| Potier Street 1-12
Tabard Street 269-279 |
Planned shutdown of heating and hot water service | 30/06/2025 | 14/07/2025 | There will be an interruption to the heating and hot water service to your block from 8am on 14/07/25 for approximately 8 hours for essential maintenance works. |
| Winchester Close 2-102 | Planned shutdown of heating and hot water service | 30/06/2025 | 14/07/2025 | There will be an interruption to the heating and hot water service to your block from 8am on 14/07/25 for approximately 8 hours for essential |
| Hampton Street 37-57
Lucy Ashe 1-20 Searson house 1-25 Winchester Close 1-107 (ODDS) |
Planned shutdown of heating and hot water service | 30/06/2025 | 14/07/2025 | There will be an interruption to the heating and hot water service to your block from 8am on 14/07/25 for approximately 8 hours for essential maintenance works. |
| Calverton 1-31
Danesfield 1-31 Emberton 1-35 Latimer 1-141 |
Planned shutdown of heating service | 30/06/2025 | 14/07/2025 | There will be an interruption to the heating service to your block from 9am on 14/07/25 for approximately 7 hours for essential maintenance works. |
| Helen Gladstone House 222-269 | Lift 1054 out of service | 30/06/2025 | 30/06/2025 | Repairs to attend and investigate
Returned to service 30/06/2025 |
| Sedgmoor Place 88-110, 30-32 | Loss of hot water service | 30/06/2025 | 30/06/2025 | Contractors to attend and investigate
Returned to service 30/06/2025 please allow approximately 2 hours from 4pm for service to be fully operational |
| St Helena Road 1-99 | Loss of hot water service | 30/06/2025 | 30/06/2025 | Contractors to attend and investigate
Returned to service 30/06/2025 please allow approximately 2 hours from 4pm for service to be fully operational |
| Sedgemoor Place 56-66 | Loss of hot water service | 30/06/2025 | 30/06/2025 | Contractors to attend and investigate.
Returned to service 30/06/2025 please allow approximately 2 hours from 10:58pm for service to be fully operational |
| Leyland Court North Peckham Estate | Loss of hot water service | 30/06/2025 | TBC | Contractors to attend and investigate.
Update 30/06/2025 @ 10am repairs to your hot water service are still on going and we are working hard on restoring your service as soon as possible. |
| Fair Street 1-18 | Loss of hot water service | 29/06/2025 | TBC | Contractors to attend and investigate |
| Lucey Way 37-71 | Loss of hot water service | 29/06/2025 | 29/06/2025 | Contractors to attend and investigate.
Returned to service 29/06/25. Please allow approximately 2 hours from 1:30pm for service to be fully operational. |
| Neville Close 22-103 | Loss of hot water service | 29/06/2025 | 29/06/2025 | Contractors to attend and investigate.
Returned to service 29/06/25. Please allow approximately 2 hours from 1:30pm for service to be fully operational. |
| Wilmot Close 1-42 | Loss of hot water service | 29/06/2025 | 29/06/2025 | Contractors to attend and investigate.
Returned to service 29/06/25. Please allow approximately 2 hours from 9:30pm for service to be fully operational. |
| Wilmot Close 1-42 | Loss of hot water service | 28/06/2025 | 28/06/2025 | Contractors to attend and investigate.
Returned to service 28/06/25. Please allow approximately 2 hours from 12:15pm for service to be fully operational. |
| Sedgemoor Place, 34-38(E) & 44-46(E) & 50-54(E) & 72-86 | Loss of hot water service | 28/06/2025 | 28/06/2025 | Contractors to attend and investigate.
Returned to service 28/06/25. Please allow approximately 2 hours from 12:15pm for service to be fully operational. |
| Neville Close 22-103 | Loss of hot water service | 28/06/2025 | 28/06/2025 | Contractors to attend and investigate.
Returned to service 28/06/25. Please allow approximately 2 hours from 12:15pm for service to be fully operational. |
| Staveley Close 127-132 | Loss of hot water service | 28/06/2025 | 28/06/2025 | Contractors to attend and investigate.
Returned to service 28/06/25. Please allow approximately 2 hours from 12:15pm for service to be fully operational. |
| Bath Close 152-162 | Loss of hot water service | 28/06/2025 | 28/06/2025 | Contractors to attend and investigate.
Returned to service 28/06/25. Please allow approximately 2 hours from 12:15pm for service to be fully operational. |
| Lucey Way 37-71(O)., SE16 3UD | Loss of hot water service | 27/06/2025 | 27/06/2025 | Contractors to attend and investigate.
Returned to service 27/06/2025 please allow approximately 2 hours from 10am for service to be fully operational |
| Pennack Road 1-133
Willowbrook Road 1-3 |
Planned shutdown of heating and hot water service | 27/06/2025 | 10/07/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 10/07/25 for approximately 8 hours for essential maintenance works. |
| Cadbury Way 2-108 | Loss of hot water service | 27/06/2025 | TBC | Contractors to attend and investigate. |
| Scovell Estate | Planned shutdown of heating and hot water service | 27/06/2025 | 10/07/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 10/07/25 for approximately 7 hours for essential maintenance works. |
| Woolstaplers Way 2-160
Woolstaplers Way 1-29 Woolstaplers Way 31-59 Woolstaplers Way 61-89 Woolstaplers Way 91-137 Woolstaplers Way 139-153 Cadbury Way 2-108 Cadbury Way 1-41 Cadbury Way 43-77 Cadbury Way 79-113 Cadbury Way 115-149 Lucey Way 2-22 Lucey Way 24-148 Lucey Way 46-66 Lucey Way 68-88 Lucey Way 1-35 Lucey Way 37-71 Lucey Way 73-99 Lucey Way 101-127 Lucey Way 129-155 Lucey Way 90-126 Lucey Way 157-183 Lucey Way 185-215 Amina Way 2-70 Amina Way 72-144 Amina Way 1-31 Amina Way 33-59 Amina Way 61-87 Amina Way 89-119 Rock Grove Way 1-42 Rock Grove Way 43-60 Market Place 14-23 Market Place 24-35 Drappers Way 1-35 |
Loss of hot water service | 27/06/2025 | TBC | Contractors to attend and investigate.
Update 27/06/2025 @ 4pm repairs to your hot water service are still on going and we are working hard on restoring your service as soon as possible. |
| Woolstaplers Way 1-160
Cadbury Way 1-149 Lucey Way 2-215 Amina Way 1-144 Rock Grove Way 1-60 Market Place 14-23 Market Place 24-35 Drappers Way 1-35 |
Loss of hot water service | 27/06/2025 | TBC | Contractors to attend and investigate |
| Don Phelan Close 26-49 | Loss of hot water service | 27/06/2025 | 27/06/2025 | Contractors to attend and investigate
Returned to service 27/06/2025 please allow approximately 2 hours from 2pm for service to be fully operational |
| Lulworth 1-54 | Urgent shutdown of secondary water service | 27/06/2025 | 30/06/2025 | Due to urgent works there will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 8am on 30/06/25 for approximately 5 hours. |
| Charles Mackenzie House 1-33 | Lift 1009 out of service | 27/06/2025 | TBC | Contractors to attend and investigate |
| Neville Close 22-103 | Loss of hot water service | 27/06/2025 | 27/06/2025 | Contractors to attend and investigate.
Returned to service 27/06/2025 please allow approximately 2 hours from 4pm for service to be fully operational |
| Crossmount House 1-82 | Loss of hot water service | 27/06/2025 | 27/06/2025 | Contractors to attend and investigate.
Returned to service 27/06/2025 please allow approximately 2 hours from 4pm for service to be fully operational |
| Livingstone House 13-45 | Emergency shutdown of heating and hot water services | 26/06/2025 | 26/06/2025 | Owing to emergency works there will be an interruption to the heating and hot water service to your block from 8am on 26/06/25 for approximately 8 hours for emergency maintenance works. |
| Morton House, Otto Street 1-39 | Loss of hot water service | 26/06/2025 | 26/06/2025 | Contractors to attend and investigate
Returned to service 26/06/2025 please allow approximately 2 hours from 12pm for service to be fully operational |
| East Surrey Grove 39-68
Cronin Street 1-38 |
Planned shutdown of hot water service | 26/06/2025 | 09/07/2025 | There will be an interruption to the hot water service to your block from 9am on 09/07/25 for approximately 7 hours for essential maintenance works. |
| Market Place, Rouel Road, 8-13(C), 12a, 13a & 14-24(C)., SE16 | Loss of hot water service to the block | 26/06/2025 | 27/06/2025 | Contractors to attend and investigate.
Outage resolved |
| Amina Way 2-70(E) | Loss of hot water service to the block. | 26/06/2025 | 27/06/2025 | Contractors to attend and investigate.
Outage resolved |
| Tissington Court 1-72 | Planned shutdown of mains water and secondary water services | 26/06/2025 | 08/07/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins and the mains water service affecting drinking water from 9am on 07/07/25 for approximately 6 hours for essential maintenance works.
Update 27/06/2025 : The mains and secondary water shutdown has been rescheduled and will now take place from 9am on the 08/07/2025 for approximately 6 hours. Apologies for any inconvenience caused. |
| Lulworth 1-54 | Urgent shutdown of secondary water service | 25/06/2025 | 27/06/2025 | Due to urgent works there will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 8am on 27/06/25 for approximately 5 hours. |
| Sedgmoor Place 56-66 | Loss of hot water service | 25/06/2025 | TBC | Contractors to attend and investigate |
| Hampton Street 37-57
Lucy Ashe House 1-20 Searson House 1-25 Winchester Close 1-83 Wesley Close 25-107 |
Planned shutdown of heating and hot water service | 25/06/2025 | 09/07/2025 | There will be an interruption to the heating and hot water service to your block from 8am on 09/07/25 for approximately 8 hours for essential maintenance works. |
| Locksfield 1-32 | Planned shutdown of heating and hot water service | 25/06/2025 | 09/07/2025 | There will be an interruption to the heating and hot water service to your block from 8am on 09/07/25 for approximately 8 hours for essential maintenance works. |
| Lucey Way 37-71 | Loss of hot water service | 25/06/2025 | 26/06/2025 | Contractors to attend and investigate
Outage resolved |
| Walkynscroft 1-27 | Emergency shutdown of mains water service | 25/06/2025 | 26/06/2025 | There will be an interruption to the mains water service to your block affecting the drinking water supply from 8am on 26/06/25 for approximately 5 hours for emergency maintenance works. |
| Lucey Way 37-71(O)., SE16 3UD | Loss of hot water services | 25/06/2025 | TBC | Contractors to attend and investigate |
| Wicksteed House 61-90 | Planned shutdown of secondary water service | 24/06/2025 | 07/07/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 07/07/25 for approximately 4 hours for planned maintenance works |
| Mcintosh 1-24
Westlake 1-130 |
Planned shutdown of heating and hot water service | 24/06/2025 | 08/07/2025 | There will be an interruption to the heating and hot water service to your block from 8am on 08/07/25 for approximately 8 hours for essential maintenance works. |
| Bromleigh Court 1-42
Parfew Court 1-6 Thetford Court 1-11 Attleborough Court 1-57 Dunton Court 1-20 |
Planned shutdown of heating and hot water services | 24/06/2025 | 08/07/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 08/07/25 for approximately 8 hours for essential maintenance works. |
| Meeting House Lane 91-129 | Planned shutdown of secondary water service | 24/06/2025 | 08/07/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 08/07/25 for approximately 4 hours for planned maintenance works |
| Bells Gardens Estate Neville Close 22-103, Wilmot Close 1-42, Wilmot Close 43-48,
Wilmot Close 49-54, Wilmot Close 55-60, Wilmot Close 61-66, Wilmot Close 67-72 |
Loss of hot water service | 24/06/2025 | TBC | Contractor to attend and investigate
Update 25/06/2025 @ 10am repairs to your hot water service are still on going and we are working hard on restoring your service as soon as possible. Update 25/06/2025 @ 4pm repairs to your hot water service are still on going and we are working hard on restoring your service as soon as possible. |
| Lucy Brown SHU 1-38 | Planned shutdown of heating and hot water services | 23/06/2025 | 07/07/2025 | There will be an interruption to the heating and hot water service to your block from 8am on 07/07/25 for approximately 8 hours for essential maintenance works. |
| Studland 1-54 | Planned shutdown of heating and hot water services | 23/06/2025 | 07/07/2025 | There will be an interruption to the heating and hot water service to your block from 8am on 07/07/25 for approximately 8 hours for essential maintenance works. |
| Tayside Court 1-9
Tayside Court 70-78 Cross Court 13-24 |
Planned shutdown of boosted mains water and secondary water service | 20/06/2025 | 02/07/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins and the boosted mains water service affecting drinking water from 9am on 02/07/25 for approximately 8 hours for essential maintenance works. |
| Smeaton Court 1-54 | Planned shutdown of heating and hot water services | 19/06/2025 | 03/07/2025 | There will be an interruption to the heating and hot water service to your block from 8am on 03/07/25 for approximately 8 hours for essential maintenance works. |
| Brimmington Estate | Planned shutdown of heating and hot water services | 19/06/2025 | 03/07/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 03/07/25 for approximately 8 hours for essential maintenance works. |
| Blossom court 1-70 | Planned shutdown of boosted mains water and secondary water service | 18/06/2025 | 02/07/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins and the boosted mains water service affecting drinking water from 9am on 02/07/25 for approximately 7 hours for essential maintenance works. |
| Lucey Way 1-224 | Planned shutdown of hot water service | 18/06/2025 | 30/06/2025 | There will be an interruption to the hot water service to your block from 9am on 30/06/25 for approximately 7 hours for essential maintenance works. |
| Stephenson House 26-53 | Planned shutdown of secondary water service | 18/06/2025 | 02/07/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 02/07/25 for approximately 4 hours for planned maintenance works |
| Barset Estate | Planned shutdown of heating and hot water services | 17/06/2025 | 30/06/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 30/06/25 for approximately 8 hours for essential maintenance works. |
| Gayhurst 1-162
Hambledon 1-20 |
Planned shutdown of hot water service | 16/06/2025 | 30/06/2025 | There will be an interruption to the hot water service to your block from 9am on 30/06/25 for approximately 7 hours for essential maintenance works. |
| Gannet House 1-18 | Planned shutdown of secondary water service | 13/06/2025 | 27/06/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 27/06/25 for approximately 6 hours for planned maintenance works |
| Amina Way 1-144 | Planned shutdown of heating and hot water service | 13/06/2025 | 26/06/2025 | There will be an interruption to the heating and hot water service to your block from 8am on 26/06/25 for approximately 8 hours for essential maintenance works. |
| Calverton 1-31
Danesfield 1-31 Emberton 1-35 Latimer 1-141 |
Planned shutdown of heating and hot water service | 12/06/2025 | 26/06/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 26/06/25 for approximately 7 hours for essential maintenance works. |
| D'Eynsford Estate | Planned shutdown of heating and hot water service | 12/06/2025 | 26/06/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 26/06/25 for approximately 8 hours for essential maintenance works. |
| Fair Street 1-18 | Planned shutdown of heating and hot water service | 12/06/2025 | 26/06/2025 | There will be an interruption to the heating and hot water service to your block from 8am on 26/06/25 for approximately 8 hours for essential maintenance works. |
| Masterman House 1-67 | Planned electrical shutdown | 12/06/2025 | 26/06/2025 | There will be an interruption to your electrical supply affecting lifts 6138 & 6139 from 10am on 26-06-25 for approximately 3 hours for essential electrical repairs. |
| . | . | 15/11/2023 | TBC |
Page last updated: 01 July 2025 12:34
