Communal breakdowns
This page is updated every two hours between the hours of 8am to 10pm with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may change.
Important safety notice – potential issue affecting your boiler
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The decision has been made to change the communal heating system over to winter mode borough-wide. This will be done in phases on 9 October 2024 and 10 October 2024. This is due to the outside temperatures dropping below 17°C in the day and below 10°C in the evening for five consecutive days.
If your issue is not listed, find out how to report a repair.
Page last updated: 14 May 2025 16:17
| Block name | Outage description | Date reported | Estimated return to service | Status |
|---|---|---|---|---|
| Dombey House 1- 31, Wolseley Street , SE1 2BL | Planned electrical shutdown | 14/05/2025 | 28/05/2025 | Properties 7-31 will experience a loss of electrical power supply on 28/05/25 from 8am for approximately 8 hours. BCS will be renewing the Lateral Mains serving each property which will affect the power to internal dwellings and the communal supplies affecting communal lighting, TV systems and heating and hot water systems. |
| Purbrook Estate 74-80 | Planned shutdown of secondary water service | 14/05/2025 | 28/05/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 28/05/25 for approximately 4 hours for essential maintenance works. |
| Lucy Ashe House 1-20
Searson House 1-25 Wesley Close 25-107 |
Planned shutdown of heating and hot water service | 14/05/2025 | 28/05/2025 | There will be an interruption to the heating and hot water service to your block from 8am on 27/05/25 and 28/05/25 for approximately 9 hours each day for essential maintenance works. |
| Wrayburn House 1-72 | Lift 5135 out of service | 14/05/2025 | TBC | Part required |
| Molesworth House, Royal Road 1-58(C), SE17 3NN- | Loss of hot water service | 14/05/2025 | 14/05/2025 | Contractors to attend and investigate.
Returned to service 14/05/2025 please allow approximately 2 hours from 4pm for service to be fully operational |
| Barlow Estate | Planned shutdown of heating and hot water service | 14/05/2025 | 28/05/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 28/05/25 for approximately 7 hours for essential maintenance works. |
| Setchell Estate | Planned shutdown of heating and hot water service | 13/05/2025 | 27/05/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 27/05/25 for approximately 7 hours for essential maintenance works. |
| Renforth Street 7-61 SE16 7JJ | Planned Electrical Shutdown | 13/05/2025 | 27/05/2025 | Properties 15-21 (Odds), 31-37 (Odds), 51-61 (Odds) will experience an interruption to electrical services from 8am on 27/05/25 for approximately 8 hours while BCS renew the lateral mains serving properties. This will result in the loss of electrical power affecting supply to internal dwellings and also communal supplies affecting communal lighting and TV systems and may affect heating and hot water service. |
| Ivy Church Lane 1-17 | Planned shutdown of secondary water service | 13/05/2025 | 22/05/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 22/05/25 for approximately 9 hours for planned maintenance works |
| Boulogne House 1-21 | Planned shutdown of secondary water service | 13/05/2025 | 27/05/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 27/05/25 for approximately 9 hours for planned maintenance works |
| Keetons SHU 1-63 | Lift 5097 out of service | 13/05/2025 | TBC | Technician to attend and investigate |
| Thames Court, Daniel Gardens 16-33(C), SE15 6LL | Loss of heating and hot water service | 13/05/2025 | 14/05/2025 | Contractors to attend and investigate.
Resolved on 14/05 @ 06:30 |
| Lucey Way 90-215 | Loss of heating and hot water services | 13/05/2025 | 14/05/2025 | Contractors are onsite working to remedy following a burst bellows.
Returned to service 14/05.2025 please allow approximately 2 hours from 12pm for service to be fully operational |
| Markham House 1-30 | Urgent shutdown of mains water service | 12/05/2025 | 19/05/2025 | There will be an interruption to the mains water service to your block affecting the drinking water supply from 9am on 19/05/25 for approximately 5 hours for urgent maintenance works. |
| Julian House 1-8 | Lift 2134 out of service | 12/05/2025 | TBC | Engineer to attend and investigate |
| Wakefield House 1-46 | Urgent shutdown of mains water service | 12/05/2025 | 20/05/2025 | There will be an interruption to the mains water service to your block affecting the drinking water supply from 9am on 20/05/2025 for approximately 4 hours for urgent maintenance works. |
| Creasy Estate 29-42 | Urgent shutdown of secondary water | 12/05/2025 | 20/05/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 20/05/25 for approximately 9 hours for urgent maintenance works |
| Carmichael House 1-20 | Lift 2150 out of service | 12/05/2025 | 14/05/2025 | Engineer to attend and investigate |
| Sedgmoor Place 56-66 | Loss of heating and hot water services | 12/05/2025 | 12/05/2025 | Contractors to attend and investigate
Returned to service 12/05/2025 |
| Lucey Way 2-252 | Loss of heating and hot water service | 12/05/2025 | TBC | Contractors to attend and investigate.
Update 12/05/2025 @ 4pm repairs to your heating and hot water are still on going and we are working hard on restoring your service as soon as possible. |
| Castlemead 1-112 | Lift 6007 out of service | 12/05/2025 | 13/05/2025 | Engineer to attend and investigate
Returned to service 13/05/2025 |
| Crystal Court 1-34 | Lift 2002 out of service | 12/05/2025 | 13/05/2025 | Contractors to attend and investigate
Returned to service 13/05/2025 |
| Taplow 1-215 | Lift 4023 out of service | 12/05/2025 | 13/05/2025 | Contractors to attend and investigate
Returned to service 13/05/2025 |
| Lucey Way 2-252(E) ., SE16 3UG | Loss of hot water service to the block. | 11/05/2025 | TBC | Contractors to attend and investigate. |
| East Surrey Grove 18-38(C) ., SE15 6EX | Loss of heating to the block. | 11/05/2025 | TBC | Contractors to attend and investigate. |
| Pentridge Street 1-67(C) ., SE15 6JF | Loss of heating service to the clock. | 11/05/2025 | TBC | Contractors to attend and investigate. |
| Indus Court, Garnies Close 1-8(C) | Loss of hot water service to the block. | 11/05/2025 | TBC | Contractors to attend and investigate. |
| Thames Court, Daniel Gardens 16-33 | Loss of heating service to the block. | 11/05/2025 | TBC | Contractors to attend and investigate. |
| Thames Court 34-53 | Urgent shutdown of mains and secondary water services | 09/05/2025 | 13/05/2025 | There will be an interruption to the mains water service to your block affecting the drinking water supply, and the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 13/05/25 for approximately 5 hours for urgent maintenance works. |
| Barset Road SHU 65-123 | Planned shutdown of heating and hot water services | 09/05/2025 | 22/05/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 22/05/25 for approximately 8 hours for essential maintenance works. |
| Hythe House 1-40 | Urgent shutdown of secondary water services | 09/05/2025 | 15/05/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 15/05/25 for approximately 4 hours for urgent maintenance works. |
| SE1 4 area | Power Outage | 09/05/2025 | 09/05/2025 | Update 17:35 : As per UKPN power is restored back to all properties except for 1 property only, REF: INCD-377846-J
UK Power Networks are currently investigating a power outage in your area. UKPN eference: INCD-377846-J |
| Conant House, St Agnes Place, 57-60(C), 63-66(C), 69-72(C), 75-78(C), 81-84(C | Loss of hot water | 09/05/2025 | 13/05/2025 | Contractors to attend and investigate.
Returned to service 13/05.2025 please allow approximately 2 hours from 2:53pm for service to be fully operational |
| Marden Square 2-185 | Planned shutdown of heating and hot water service | 08/05/2025 | 21/05/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 21/05/25 for approximately 7 hours for essential maintenance works. |
| Napier House 1-36 | Planned shutdown of secondary water service | 08/05/2025 | 21/05/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 21/05/25 for approximately 4 hours for essential maintenance works. |
| Renforth Street 7-61, SE16 7JJ | Planned Electrical Shutdown | 08/05/2025 | 22/05/2025 | Properties 7-13 (Odds), 23-29 (Odds) and 39-49 (Odds) will experience an interruption to electrical services from 8am on 22/05 for approximately 8 hours while BCS upgrade the lateral mains. This will result in the loss of electrical power affecting supply to internal dwellings and also communal supplies affecting communal lighting and TV systems and may affect heating and hot water services. |
| Neville Close 22-103 | Planned shutdown of mains water service | 08/05/2025 | 22/05/2025 | There will be an interruption to the mains water service to your block affecting the drinking water supply from 9am on 22/05/2025 for approximately 3 hours for essential maintenance works. |
| Northcott House 1-46 | Planned shutdown of heating and hot water services | 08/05/2025 | 22/05/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 22/05/25 for approximately 7 hours for essential maintenance works. |
| Dighton Court 1-54
Hillingdon Street 81-127 |
Planned shutdown of heating and hot water services | 07/05/2025 | 20/05/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 20/05/25 for approximately 7 hours for essential maintenance works. |
| Russell Court 1-44 | Urgent shutdown of secondary water service | 07/05/2025 | 16/05/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 16/05/25 for approximately 4 hours for urgent maintenance works. |
| Surrey Docks Estate;
Brewhouse Walk 1-33 Buckters Rents 1-5,7-51 (odd) Farrins Rents 1-31 Fir Trees Close 1-36 Globe Pond Road 1 Mahogany Close 1-25 Russia Dock Road 1-39 Redwood Close 1-26 Staples Close 1-27 Teak Close 1-35 |
Planned shutdown of heating and hot water services | 07/05/2025 | 21/05/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 21/05/25 for approximately 7 hours for essential maintenance works. |
| Stephenson House 1-25 | Planned shutdown of secondary water service | 07/05/2025 | 19/05/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 19/05/25 for approximately 4 hours for essential maintenance works. |
| Brimmington Estate | Planned shutdown of heating and hot water services | 07/05/2025 | 21/05/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 21/05/25 for approximately 7 hours for essential maintenance works. |
| Michael Faraday House 1-105 | Planned shutdown of mains water service | 07/05/2025 | 21/05/2025 | There will be an interruption to the mains water service to your block affecting the drinking water supply from 9am on 21/05/2025 for approximately 3 hours for essential maintenance works. |
| New Place Square 2-144 | Lift 5059 out of service | 06/05/2025 | TBC | Part required |
| Amina Way 1-144 | Planned shutdown of heating and hot water services | 06/05/2025 | 19/05/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 19/05/25 for approximately 7 hours for essential maintenance works. |
| Layard Square 1-156 | Lift 5050 out of service | 06/05/2025 | 13/05/2025 | New drive unit required
Returned to service 13/05/2025 |
| New Place Square 2-144, Drummond Road, SE16 2HR | Planned Electrical Shutdown | 02/05/2025 | 19/05/2025 | There will be an interruption to your blocks communal electrical supplies from 8am on 19/05/25 for approximately 4 hours while Npower undertake a meter exchange. This will result in the loss of electrical power to communal supplies only, affecting communal lighting, door entry systems, TV systems, heating and hot water services and lifts 5059, 5060, 5061 and 5062. |
| Marden Square 2-185 | Lift 5056 out of service | 02/05/2025 | TBC | Technician to attend and investigate
Update 13/05/2025: Part required |
| Toussaint Walk 1-5
Toussaint Walk 7-17 Toussaint Walk 2-8 Toussaint Walk 10-20 Webster Road 1-31 Tranton Road 1-17 Tranton Road 19-29 Tranton Road 2-12 Tranton Road 14-20 Tranton Road 22-42 Tranton Road 44-54 Keetons Road 30-40 Ben Smith Way 1-11 Gillison Way 1-8 Major Road 2 John Roll Way 1-11,37-65(o),12-36 Collett Road 2-36 John Mckenna Walk 1-20 & 21-25(Od) Storks Road 71-73 Storks Road 75-81 Keetons TA Hall William Ellis Way 1-9 Dockley Road 20-34 Jamaica Road 112-122 St James's Road 32-38 St James's Road 41-59 St James's Road 61-85 St James's Road 87-95 |
Planned shutdown of heating and hot water service | 01/05/2025 | 15/05/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 15/05/25 for approximately 7 hours for essential maintenance works. |
| Havil Street Estate | Planned shutdown of heating and hot water service | 30/04/2025 | 14/05/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 14/05/25 for approximately 8 hours for essential maintenance works. |
| Aylton Estate 1-64, Renforth Street, SE16 7JL | Planned Electrical Shutdown | 30/04/2025 | 14/05/2025 | Properties 23-41 will experience an interruption to electrical services from 8am on 14/05/2025 for approximately 8 hours while BCS renew the lateral mains serving those properties. This will affect supply to internal dwellings and also communal supplies affecting communal lighting ,TV systems and affect heating and hot water services. |
| Crayford House 1-35 | Planned shutdown of secondary water service | 30/04/2025 | 14/05/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 14/05/25 for approximately 4 hours for essential maintenance works |
| Neckinger Estate 327-338 | Planned shutdown of mains water service | 30/04/2025 | 14/05/2025 | There will be an interruption to the mains water service to your block affecting the drinking water supply from 9am on 14/05/2025 for approximately 5 hours for essential maintenance works. |
| Matlock Court 1-9 | Planned shutdown of secondary water service | 29/04/2025 | 13/05/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 13/05/25 for approximately 4 hours for essential maintenance works |
| Wouldham Court 1-21 | Planned shutdown of heating and hot water services | 29/04/2025 | 13/05/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 13/05/25 for approximately 7 hours for essential maintenance works. |
| Telfer House 1-30 | Planned shutdown of secondary water service | 29/04/2025 | 13/05/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 13/05/25 for approximately 4 hours for essential maintenance works. |
| Prescott House 1-68 | Planned shutdown of secondary water service | 09/04/2025 | 14/05/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 23/04/25 for approximately 4 hours for essential maintenance works.
Update 22/04/2025 - The secondary water planned shutdown for tomorrow will no longer go ahead and has been rescheduled to be take place on 14/5/2025 from 9am for approximately 4 hours for essential maintenance works. Apologies for any inconvenience caused. |
| Pedworth SHU | Lift 5200 out of service | 10/03/2025 | TBC | Engineer to attend and investigate
Update 24/03/2025: Parts required |
| . | . | 15/11/2023 | TBC |
Page last updated: 14 May 2025 16:17
