Communal breakdowns
This page is updated every two hours between the hours of 8am to 10pm with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may change.
Important safety notice – potential issue affecting your boiler
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The decision has been made to change the communal heating system over to summer mode borough wide in phases on 28/05/2025 and 29/05/2025. This is due to the outside temperatures averaging above 17°C during the day, and on average above 10°C overnight consecutively for 5 days and are forecast to continue to rise.
If your issue is not listed, find out how to report a repair.
Page last updated: 25 July 2025 21:04
| Block name | Outage description | Date reported | Estimated return to service | Status |
|---|---|---|---|---|
| Heron House 1-52 | Planned shutdown of secondary water service | 25/07/2025 | 08/08/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 08/08/25 for approximately 4 hours for essential maintenance work |
| John Kennedy House 1-96 | Lift 5150 out of service | 25/07/2025 | TBC | Part required |
| Chilton Grove 1-39 | Lift 5155 out of service | 25/07/2025 | TBC | Part required |
| Castlemead 1-112 | Loss of hot water service | 25/07/2025 | 25/07/2025 | Contractor to attend and investigate
Returned to service 25/07/2025 |
| Wolverton 176-192 | Loss of hot water service | 25/07/2025 | 25/07/2025 | Contractor to attend and investigate
Returned to service 25/07/2025 |
| Bath Close 152-162(E), SE15 2JU | Loss of hot water service | 25/07/2025 | 25/07/2025 | Contractor to attend and investigate
Returned to service 25/07/2025 |
| Palm Court, Garnies Close 9-33(C), SE15 6PB | Loss of hot water service | 25/07/2025 | 25/07/2025 | Contractor to attend and investigate
Returned to service 25/07/2025 |
| Rock Grove Way 1-41(C), SE16 3UB | Loss of hot water service | 25/07/2025 | TBC | Contractor to attend and investigate |
| Staveley Close 127-132(C), SE15 2JW | Loss of hot water service | 25/07/2025 | TBC | Contractor to attend and investigate |
| Staveley Close 145-150(C), SE15 2JW | Loss of hot water service | 25/07/2025 | TBC | Contractor to attend and investigate |
| Prescott House 1-68 | Planned shutdown of secondary water service | 24/07/2025 | 07/08/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 07/08/25 for approximately 4 hours for essential maintenance work |
| Balin House 1-25 | Planned shutdown of secondary water service | 24/07/2025 | 07/08/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 07/08/25 for approximately 4 hours for essential maintenance work |
| Staveley Close 145-150(C), SE15 2JW | Loss of hot water service | 24/07/2025 | 24/07/2025 | Contractor to attend and investigate
Returned to service 24/07/2025 please allow approximately 2 hours from 11:15pm for service to be fully operational. |
| Mccoid Way 1-21 | Loss of hot water service | 23/07/2025 | 23/07/2025 | Contractors to attend and investigate.
Returned to service 23/07/2025 please allow approximately 2 hours from 4pm for service to be fully operational |
| Lettsom Estate | Planned shutdown of heating and hot water service | 23/07/2025 | 06/08/2025 | There will be an interruption to the heating and hot water service to your block from 8am on 06/08/25 for approximately 9 hours for essential maintenance works. |
| 137-216 Claris Court, 360 Albany Road SE5 0AJ | Loss of hot water service to the block. | 23/07/2025 | 23/07/2025 | Contractors to attend and investigate.
Returned to service 23/07/2025 please allow approximately 2 hours from 10am for service to be fully operational |
| Setchell Estate | Emergency shutdown of heating and hot water service | 23/07/2025 | 23/07/2025 | There will be an interruption to the heating and hot water service to your block from 1pm on 23/07/25 for approximately 4 hours for emergency repairs works. |
| Mccoid Way 1-22
Collinson Walk 1-40 Scovell Crescent 1-47 Borough Square 1-15 |
Planned shutdown of heating and hot water service | 23/07/2025 | 06/08/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 06/08/25 for approximately 7 hours for essential maintenance works. |
| Aylesbury House 1-46 | Planned shutdown of secondary water service | 23/07/2025 | 06/08/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 06/08/25 for approximately 4 hours for essential maintenance work |
| Gordon Road 7-9 & Sunwell Close 1-6 | Loss of hot water service | 23/07/2025 | TBC | Contractors to attend and investigate
Returned to service 23/07/2025 please allow approximately 2 hours from 7:30pm for service to be fully operational |
| Scovell Crescent 1-15 | Loss of hot water service | 23/07/2025 | 23/07/2025 | Contractors to attend and investigate.
Returned to service 23/07/2025 please allow approximately 2 hours from 4pm for service to be fully operational. |
| Harriet Hardy House 1-54 | Lift 4215 out of service | 23/07/2025 | TBC | Contractors to attend and investigate |
| 92-112 Wallington Court, 19 Bradenham Close | Loss of hot water service | 23/07/2025 | 23/07/2025 | Contractors to attend and investigate.
Returned to service 23/07/2025 please allow approximately 2 hours from 4pm for service to be fully operational. |
| Laburnum Close 25-51 | Loss of hot water service | 23/07/2025 | 23/07/2025 | Contractor to attend and investigate
Returned to service 23/07/2025 please allow approximately 2 hours from 10:30pm for service to be fully operational |
| Bath Close 152 - 162 | Loss of hot water service | 23/07/2025 | 23/07/2025 | Contractor to attend and investigate
Returned to service 23/07/2025 |
| Neptune Street 1-43 | Urgent shutdown of mains water service | 22/07/2025 | 31/07/2025 | There will be an interruption to the mains water service affecting the drinking water supply from 10am on 31/07/25 for approximately 3 hours for urgent maintenance works. |
| Dunnico House 1-24 | Planned shutdown of mains water service | 22/07/2025 | 04/08/2025 | There will be an interruption to the mains water service affecting drinking water supply from 10am on 04/08/25 for approximately 3 hours for essential maintenance works. |
| Whitworth House 1-30 | Planned shutdown of secondary water service | 22/07/2025 | 04/08/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 04/08/25 for approximately 4 hours for essential maintenance work |
| Surrey Docks Estate | Planned shutdown of heating and hot water service | 21/07/2025 | 04/08/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 04/08/25 for approximately 7 hours for essential maintenance works. |
| Garraway House 1-16 | Lift 2126 out of service | 21/07/2025 | 25/07/2025 | Engineer to attend and investigate
Returned to service 25/07/2025 |
| Molesworth House 1-58 | Lift 4116 out of service | 18/07/2025 | TBC | Contractors to attend and investigate |
| D'Eynsford Estate | Planned shutdown of heating and hot water service | 17/07/2025 | 31/07/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 31/07/25 for approximately 8 hours for essential maintenance works. |
| Northcott House Hostel | Lift 1999 out of service | 16/07/2025 | TBC | Technician to attend and investigate |
| Lucey way 1 - 252 | Planned shutdown of heating and hot water services | 16/07/2025 | 30/07/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 30/07/25 for approximately 8 hours for essential maintenance works. |
| Crane House 1-70 | Planned shutdown of secondary water service | 15/07/2025 | 29/07/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 29/07/25 for approximately 4 hours for essential maintenance work |
| Wicksteed House 1-90 | Planned shutdown of secondary water service | 14/07/2025 | 28/07/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 28/07/25 for approximately 4 hours for essential maintenance works. |
| Purdon House 1-35 | Planned shutdown of secondary water service | 14/07/2025 | 24/07/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 24/07/25 for approximately 4 hours for essential maintenance work |
| Wyndham estate;
Livingstone House 1-45 Cross mount House 1-82 Otterburn House 1-81 Venice Court 1-30 Gothic Court 1-31 Cameron House 1-52 Finley Court 1-10 Grainger Court 1-20 Grenfell House 1-35 Moules Court 1-30 Kevan House 1-82 Laird House 1-82 Coniston House 1-82 Aberfeldy House 1-155 Andrews Walk 1-31 Bethwin Road 97-111 Chalmers Walk 1-20 Copley Close 1-5 Dale road 1-6 Glenfinlas Way 1-53 Grimsel Path 2-45 Hanworth House 1-140 Hillingdon Street 143-151 John Ruskin Street 110-124 Kirwyn Way 1-38 Laxley Close 9-56 Trevelyan House 1-63 |
Planned shutdown of heating service | 14/07/2025 | 28/07/2025 | There will be an interruption to the heating service to your block from 8am on 28/07/25 for approximately 8 hours for essential maintenance works. |
| Pine House 1-28 | Lift 5003 out of service | 14/07/2025 | TBC | Engineer to attend and investigate
Update 17/07/2025: Drive to be removed for specialist repair. |
| Indus Court 1-8 | Loss of hot water service | 12/07/2025 | 30/07/2025 | Contractors to attend and investigate
Resolved on 12/07 @ 21:42 |
| Attleborough Court 41-57 | Planned shutdown of secondary water service | 11/07/2025 | 23/07/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 23/07/25 for approximately 4 hours for essential maintenance work |
| Cooks Road 31-101 | Planned shutdown of mains water service | 11/07/2025 | 25/07/2025 | There will be an interruption to the mains water service affecting the drinking water supply from 9am on 25/07/25 for approximately 5 hours for essentail maintenance works. |
| Consort Road 4-64 | Planned shutdown of heating and hot water service | 11/07/2025 | 24/07/2025 | There will be an interruption to the heating and hot water service to your block from 10am on 24/07/25 for approximately 4 hours for essential maintenance works.
Update 24/07/2025 - Todays shutdown did not go ahead as planned and will be rescheduled for a later date. Apologies for any inconvenience this may have caused. |
| Friern Road 247-293 | Planned shutdown of mains water service | 10/07/2025 | 24/07/2025 | There will be an interruption to the mains water service affecting drinking water supply from 10am on 24/07/25 for approximately 3 hours for essential maintenance works. |
| Neville Close 22-103
Wilmot Close 1-72 |
Planned shutdown of heating and hot water service | 10/07/2025 | 24/07/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 24/07/25 for approximately 8 hours for essential maintenance works. |
| . | . | 15/11/2023 | TBC |
Page last updated: 25 July 2025 21:04
