Communal breakdowns

This page is updated every two hours between the hours of 8am to 10pm with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may change.

Important safety notice – potential issue affecting your boiler

The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk. 
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible. 

If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following: 

Call our call centre on 0800 952 4444 
Call Ideal Heating on 0808 175 9173 
Email customer@idealsupport.co.uk 

We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page. 

The decision has been made to change the communal heating system over to summer mode borough wide in phases on 28/05/2025 and 29/05/2025. This is due to the outside temperatures averaging above 17°C during the day, and on average above 10°C overnight consecutively for 5 days and are forecast to continue to rise.

If your issue is not listed, find out how to report a repair.

Page last updated: 20 August 2025 21:43

Current outages listing
Block name Outage description Date reported Estimated return to service Status
Crimscott Street 21-51 Lift 1289 out of service 20/08/2025 TBC Part required
Ringsfield House 1-24 Planned shutdown of secondary water service 20/08/2025 03/09/2025 There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 03/09/25 for approximately 4 hours for essential maintenance work.
Dighton Court 39-54 Loss of hot water service 20/08/2025 TBC Contractors to attend and investigate

Update 20/08/2025 @ 4pm repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible.
Pelier Street 1-19(O) ., SE17 3JG Loss of hot water service 20/08/2025 20/08/2025 Contractors to attend and investigate


Resolved on 20/08 @ 21:30
Fielding Street 45-77(O) ., SE17 3HE Loss of hot water service 20/08/2025 TBC Contractors to attend and investigate
D'Eynsford Estate Planned shutdown of heating and hot water service 19/08/2025 02/09/2025 There will be an interruption to the heating and hot water service to your block from 9am on 02/09/25 for approximately 8 hours for essential maintenance works.
Crossmount House 1-82 Planned shutdown of heating and hot water service 19/08/2025 01/09/2025 There will be an interruption to the heating and hot water service to your block from 9am on 01/09/25 for approximately 7 hours for essential maintenance works.
Conant House 1-54 Planned shutdown of heating and hot water services 19/08/2025 02/09/2025 There will be an interruption to the heating and hot water service to your block from 9am on 02/09/25 for approximately 7 hours for essential maintenance works.
Gayhurst 80-144 Loss of hot water service 19/08/2025 19/08/2025 Contractors to attend and investigate

Returned to service 19/08/2025 please allow approximately 2 hours from 12pm for service to be fully operational
Woolstaplers Way 1-189
Cadbury Way 1-149
Planned shutdown of hot water service 19/08/2025 02/09/2025 There will be an interruption to the hot water service to your block from 9am on 02/09/25 for approximately 7 hours for essential maintenance works.
Neville Close 22-103
Wilmot Close 1-72
Planned shutdown of heating and hot water services 19/08/2025 02/09/2025 There will be an interruption to the heating and hot water service to your block from 9am on 02/09/25 for approximately 7 hours for essential maintenance works.
Quentin House 1-53 Loss of secondary water service 19/08/2025 TBC Contractors to attend and investigate
Helen Gladstone House, Nelson Square 222-269 Loss of hot water service 19/08/2025 TBC Contractors to attend and investigate

Update 20/08/2025 @ 4pm repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible.
Jephson House 1-12 Planned minor refurbishment of lift 4041 18/08/2025 10/10/2025 There will be an interruption to the lift services from 8am on 01/09/25 until 10/10/25 for minor refurbishment work
Amina Way 18/08/2025 Planned shutdown of heating and hot water service 18/08/2025 01/09/2025 There will be an interruption to the heating and hot water service to your block from 9am on 01/09/25 for approximately 7 hours for essential maintenance works.
Prospect House 1-63 Planned shutdown of secondary water service 18/08/2025 01/09/2025 There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 01/09/25 for approximately 4 hours for essential maintenance work.
Pynfolds 17-26 Lift 5063 out of service 18/08/2025 19/08/2025 Technician to attend and investigate

Returned to service 19/08/2025
Power Cut SE17 Loss of electricity 17/08/2025 17/08/2025 UK Power Network engineers are on there way

Returned to service
Devon Mansions 109-120 Planned Electrical Shutdown 15/08/2025 28/08/2025 There will be an interruption to your power supply to your block from 9:30am on 28.08.25 for approx 10 minutes. Please allow up to 1 hour for power to be fully restored in case additional work is required.
Wollaston Close 1-33 Urgent shutdown of secondary water service 14/08/2025 19/08/2025 There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 19/08/25 for approximately 4 hours for urgent maintenance work
Brimmington Estate Planned shutdown of hot water service 14/08/2025 28/08/2025 There will be an interruption to the hot water service to your block from 9am on 28/08/25 for approximately 8 hours for essential maintenance works.
Creasy Estate 29-42 Planned shutdown of mains water and secondary water service 14/08/2025 27/08/2025 There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins and mains drinking water from 9am on 27/08/25 for approximately 7 hours for essential maintenance work.
Surrey Dock Estate Planned shutdown of heating and hot water service 14/08/2025 28/08/2025 There will be an interruption to the heating and hot water service to your block from 9am on 28/08/25 for approximately 7 hours for essential maintenance works.
Broadmayne 1-54 Urgent shutdown of hot water service 13/08/2025 21/08/2025 There will be an interruption to the hot water service to your block from 9am on 21/08/25 for approximately 4 hours for urgent maintenance works.
Aylesbury Estate Planned shutdown of heating and hot water service 13/08/2025 27/08/2025 There will be an interruption to the heating and hot water service to your block from 9am on 27/08/25 for approximately 8 hours for essential maintenance works.
Trevelyan House 1-63 Planned Electrical Shutdown 13/08/2025 27/08/2025 There will be an interruption to your electrical services affecting Lift 4127 from 8am - 4pm daily on 25-08-25 to 27-08-25 for maintenance works.
Latimer 1-61 Planned shutdown of heating and hot water service 13/08/2025 27/08/2025 There will be an interruption to the heating and hot water service to your block from 9am on 27/08/25 for approximately 7 hours for essential maintenance works.
Devon Mansions 43-54 Urgent shutdown of mains water and secondary water service 13/08/2025 19/08/2025 There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins and mains drinking water from 8am on 19/08/25 for approximately 8 hours for urgent maintenance work.
North Peckham Estate Planned shutdown of heating and hot water service 13/08/2025 27/08/2025 There will be an interruption to the heating and hot water service to your block from 9am on 27/08/25 for approximately 8 hours for essential maintenance works.
Amodio Court 1-7 Lift 4202 out of service 13/08/2025 20/08/2025 Contractors to attend and investigate

Returned to service 20/08/2025
Havil Street 21-202
Sedgmoor Place 20-148
Dalwood Street 9-19
Planned shutdown of heating and hot water service 12/08/2025 26/08/2025 There will be an interruption to the heating and hot water service to your block from 9am on 26/08/25 for approximately 8 hours for essential maintenance works.
Missenden 76-165 Planned shutdown of hot water service 11/08/2025 18/08/2025 There will be an interruption to the hot water service to your block from 9am on 18/08/25 for approximately 4 hours for essential maintenance works.
Oldham House 1-25 Lift 2155 out of service 11/08/2025 TBC Parts required
Quentin House 37-53 Planned shutdown of mains water service 11/08/2025 26/08/2025 There will be an interruption to the mains water service affecting drinking water supply from 8am on 26/08/25 for approximately 4 hours for planned maintenance works.
2 Draycott Close 1-9 Planned shutdown of lift 6041 08/08/2025 22/08/2025 There will be an interruption to the lift services from 8am on 22/08/25 for approximately 10 hours for essential repair work.
Wakefield House 1-46 Planned shutdown of heating and hot water service 06/08/2025 20/08/2025 There will be an interruption to the heating and hot water service to your block from 9am on 20/08/25 for approximately 8 hours for essential maintenance works.
Treveylan House 1-63 Planned Electrical Shutdown 06/08/2025 20/08/2025 There will be an interruption to your electrical services affecting Lift 4128 from 8am -4pm daily on 18-08-25 to 20-08-25 for maintenance works.
Pelier Street 1-19 Loss of hot water service 28/07/2025 28/07/2025 Contractors to attend and investigate

Returned to service 28/07/2025
Molesworth House 1-58 Lift 4116 out of service 18/07/2025 TBC Contractors to attend and investigate

Update 11/08/2025: Part required
Northcott House Hostel Lift 1999 out of service 16/07/2025 TBC Technician to attend and investigate

Update 18/08/2025: Parts required
. . 15/11/2023 TBC

Page last updated: 20 August 2025 21:43

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