Aylesbury redevelopment

Support for tenants and rehousing options

The Housing team is responsible for day-to-day estate services and providing various services to tenants and leaseholders.

The team provides the link between people and place and acts as the eyes and the ears for our estates and as a champion for residents.

The team is responsible for:

• all aspects of tenancy management
• estate management - including inspections of blocks)
• managing anti-social behaviour (ASB)
• dealing with illegal subletting
• supporting rehousing and moves on active regeneration phases.

The team also works with vulnerable residents to ensure that their needs are met through the housing service. The team provides a signposting service for residents with additional support needs - making timely referrals (both internally and externally) to assist.

Contact the Housing Team

The Housing team is based in Taplow.  You can contact your Resident Services Officer for assistance:

Contact the Temporary Accommodation team

Request repairs

Emergency repairs:

An emergency repair is when there's immediate danger to you or the structure of the building. In an emergency we'll make the situation safe but we may need to return another day to complete the full repair.  All emergency repairs can be reported 24/7 by calling 0800 952 4444 or 020 7525 2600.

Non emergency repairs:

You should report non emergency repairs online. You can either:

• Log into your MySouthwark account and select the Housing repairs tab
• Or email repairs@southwark.gov.uk

Report Anti-Social Behaviour (ASB)

Please report any anti-social behaviour so that we can take appropriate action.

We are currently working with the police and the ASB team to deal with ASB issues on the estate.

In an emergency you should call the police on 999. Otherwise you can report an incident by:

• Phoning the council’s ASB unit on 020 7525 5777 (find out about call charges) 

• Emailing the council’s ASB unit at sasbu@southwark.gov.uk

• Phoning Southwark Police on 101 (24 hours)

• Completing a form to the police online

Page last updated: 12 February 2024