Adaptations to your home

Repair and maintenance of adaptations

Adaptations may need repairing over time. Who you contact to arrange this depends on who owns your home.

If you are a council tenant

For repairs to equipment installed by our Housing Adaptation Team less than one year ago, Email Housing.AdaptationsTeam@southwark.gov.uk or phone 020 7525 1866.

If the equipment was installed more than one year ago, contact the repairs call centre on 020 7525 2600.

If you are a housing association tenant

You will be given details of warranties for any equipment or adaptations installed in your home. Contact the manufacturer or installer to arrange a repair. If the repair is outside the warranty period and you are a housing association tenant, please contact your landlord.  

If you are an owner occupier

The adaptation is your property once it is fitted. As the owner, you're responsible for any servicing, maintenance, and repairs.

If you are a private tenant

The adaptation is your property once it is fitted. You should check whether your landlord will take any responsibility for repairs and maintenance. 

For more information, contact our Home Improvement Agency. Email Home.ImprovementAgency@southwark.gov.uk or phone 0207 525 1873.

Page last updated: 14 July 2023