Gas safety
We're committed to gas safety in your home, so we make sure to:
- maintain landlord owned gas appliances and flues in our homes every year as part of a gas safety check (we don’t check tenant owned appliances)
- use engineers who are registered with the Gas Safe register
- check all gas pipes and flues during the servicing
- give you a copy of the gas service certificate
To find out why we must do annual gas safety checks, see the Health and Safety Executive website.
You have a responsibility to allow us entry into your home to carry out yearly gas safety checks and necessary repairs. If you deny us access:
- we’ll apply to the court for a warrant for entry
- we’ll leave notification of the forced entry and our officers will make sure your home is left secure
- we may need to change the locks (we'll explain how to collect your new keys)
If you're a homeowner and have an individual boiler in your property it must be regularly serviced. This is a legal requirement if you rent out your property. As an owner of an ex-Southwark council property, you can use our contractors to do a gas safety service for your boiler. Go to our gas servicing webpage for more information.
Gas leaks and repairs
If you smell gas:
- turn off the gas supply at the gas meter; if you can't turn the gas off or find your meter, leave your home and call 0800 111 999*
- extinguish all naked flames – don’t smoke, strike matches or lighters
- don't turn lights or power switches on or off and don't use any electrical equipment
- open all doors and windows
- call the National Gas Emergency Service on 0800 111 999* and follow the advice given
- tell us what's happening by calling 020 7525 2500* (we'll send out a gas engineer to check if you and your home are safe)
If you have any further queries about gas safety contact Engineering Services.
Page last updated: 24 April 2024
