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Renting privately: repairs and improvements

Housing Associations and RSLs: repairs and improvements

If you are a tenant of a Residential Social Landlord or Housing Association, including shared ownership, you should contact them directly first. If the complaint is not resolved you need to make a complaint using their formal complaints procedure. If you are not satisfied after completing all stages of their complaints procedure, you must contact the Housing Ombudsman Service to make a complaint.

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Part 1Renting privately: repairs and improvements

Page last updated: 27 February 2023

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