Tenants' handbook

We want you to get the most out of your home, so we’ve created a handbook about the services we offer and up to date help on tenancy. Our handbook includes information about:

how to manage repairs in your home
how to be more involved in your local community
details of your tenancy
rents and other charges
parking in your area
health and safety

If you’re the tenant of a Tenant Management Organisation (TMO), your TMO may provide some of the services outlined in the handbook. Contact your TMO to find out which services they provide and which we’re responsible for.

Download a chapter

Tenants' handbook part 1: How to contact us ^{(PDF, 322kb)}
Tenants' handbook part 2: Your tenancy ^{(PDF, 313kb)}
Tenants' handbook part 3: Rent and other charges ^{(PDF, 172kb)}
Tenants' handbook part 4: Grounds for possession ^{(PDF, 199kb)}
Tenants' handbook part 5: Looking after your home and estate ^{(PDF, 335kb)}
Tenants' handbook part 6: Health and safety ^{(PDF, 296kb)}
Tenants' handbook part 7: Respecting others ^{(PDF, 190kb)}
Tenants' handbook part 8: Getting involved ^{(PDF, 158kb)}
The getting involved section is currently being updated. Find the latest information of how you can get involved.
Tenants' handbook part 9: Parking ^{(PDF, 213kb)}
Tenants' handbook part 10: Explore other housing options ^{(PDF, 364kb)}
Conditions of tenancy ^{(PDF, 622kb)}

Page last updated: 19 June 2024

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Tenants' handbook

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