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Major works costs

Section 20 notices

A Section 20 notice is a consultation notice that we have to serve on leaseholders for work to be undertaken where we will charge you more than £250. They’re also served for long term agreements where we may charge you more than £100 per year.

Notices are served under Section 20 of the Landlord and Tenant Act 1985.

With the exception of any works that will be carried out under a partnering contract, most section 20 consultations are carried out in two parts.

The first part, the notice of intention, will contain:

  • reason(s) for carrying out the work
  • a description of the work
  • an invitation to comment on our proposal
  • in some cases, the opportunity for you to nominate a contractor to tender for the work
  • the opportunity for you to view relevant documentation relating to the proposed scheme
  • you will also have 30 days to send us your comments on the works

The second part, the notice of proposal, will contain:

  • the estimates received for the scheme
  • your estimated service charge
  • a breakdown of costs related to your block or estate
  • an invitation to inspect the contract documents
  • you will also have 30 days to send us your comments on the works

You can find further details of the statutory consultation requirements

You can contact us if you want to discuss the Section 20 notice you've received. All of the details of the officer dealing with the consultation on this contract will be on your notice.

Along with, or soon after the Section 20 notice, we will send you an updated service charge notification showing the total estimated cost of all service charges for the year, including the major works.

We do this in case you are making regular payments for your annual charges. When you get the updated notification, you can increase your payments if you wish, but you don’t have to. You can carry on paying the original amount and wait until you receive a separate invoice for the major works. This invoice will usually offer a range of payment options.

Page last updated: 21 February 2022

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