Children, families and education

Getting started

Before making a complaint you may consider talking to the team who provided the service because sometimes they will be best-placed to correct things quickly.

If you need our help, we will

provide you with options for how to resolve your concern, where there are opportunities to do so
explain the process to you and keep you updated
give you extra information about others who might be able to help

You can contact us in the following ways:

using the online form
emailing sscomplaints@southwark.gov.uk
you can write to us, if you prefer, here:

Social Care and Education Complaints
FREEPOST RTFL-XAZG-ZRTU
PO Box 64529
160 Tooley Street
London
SE1P 5LX

If you want to talk over your options, or need some extra help, please do phone us on 020 7525 3977. It is our aim to both represent you, and to support the services in responding to you.

In all cases, it is helpful if you tell us what you would like to happen.

And please include the names of relevant officers and teams if you have them, and any relevant dates or approximate dates.

Before you do, there is more information in the following chapters.

Part 2More about your complaint

Page last updated: 08 July 2024

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Children, families and education

Getting started

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