Adult social care complaints and compliments

Other contacts and information

Local government and social care ombudsman

The Ombudsman is the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. They're a free service and investigate complaints in a fair and independent way (they don't take sides).

Telephone: 0300 061 0614
Website: www.lgo.org.uk

Hospitals and NHS

Patient Advice and Liaison Service

The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers. You can find officers from PALS  in your local hospital. If you're not happy with an NHS service you should complain to the person or organisation providing the service first, such as the GP, dentist, hospital or pharmacist. Alternatively, you can complain to the commissioner of that service - either NHS England or the area clinical commissioning group (CCG).

Find your local PALS team.

Advocacy

The Advocacy People

Whilst the complaints team will endeavour to assist you to make a complaint, we have an independent advocacy provider with more specialist expertise in matters covered by the Care Act. 
You can contact them for advice and support as follows:

The Advocacy People
PO Box 375
Hastings, TN34 9HU
Tel: 0330 440 9000
www.theadvocacypeople.org.uk

Southwark Wellbeing Hub

The Southwark Wellbeing Hub is a service providing information and support to anyone living in Southwark who is worried about their wellbeing, or that of someone close to them.

T: 0203 751 9684
E: southwarkhub@together-uk.org
Text: ‘HUB1’ and your query to 82727

Page last updated: 08 July 2024