Benefit overpayments
How to repay your benefit overpayment
If you don't get Housing Benefit now, we’ll send you a bill for the full amount you owe. You must pay in full within one month or we’ll increase the amount you owe by 8%. This debt will be collected by Southwark Income Enforcement Services.
If you get Housing Benefit now
We’ll take your repayment directly from your Housing Benefit payments. You must make up the shortfall in your rent to your landlord while we take the repayment.
If you’re a landlord and you get Housing Benefit for your tenant
We’ll send you a bill for the full amount of the overpayment you owe. You must repay this within one month or we’ll take the amount from any Housing Benefit you get for any of your tenants. This debt will be collected by Southwark Income Enforcement Services.
Ways to pay
Debit or credit card
You can repay your Housing Benefit overpayment online or call 0845 600 0611 (find out about call charges). This is an automated payment line open 24 hours a day.
You’ll need to choose the option for Southwark Income Enforcement Services and quote your overpayment reference number.
You can call 020 7525 0447 from 9am to 5pm Monday to Friday if you have any problems making your payment.
Payment arrangements
We'll consider a payment arrangement if you can't pay in full now.
Page last updated: 24 September 2018
