Track your housing repair
Missed appointments
If we miss an appointment for a repair or an inspection, you may be entitled to compensation. The same applies if you miss an appointment - we may charge you for compensation to our contractor.
You're entitled to compensation if all of these conditions are met:
- the repair had an appointment (not an emergency repair)
- the repair was for your home and not a communal repair
- you were home for the entire appointment slot and the contractor didn't attend during that time
- there was no good reason for us missing the appointment
- we didn't notify you in advance that the appointment was cancelled or rearranged
Page last updated: 04 October 2021
