Contact Centre Performance
We aim to deliver high performance and value for money in the way we provide services to our residents. To do this, we measure our performance against a number of key performance indicators.
Southwark’s Customer Contact Centre
- We answered a total of 31,139 calls in August 2022 across all services
- Of these, we answered 84% of all calls received
- Of these, we answered 68% within 5 minutes
Repairs
- Our Repairs service received 20,975 calls in August 2022
- Of these, we answered 90% of all calls received
- Of these, we answered 68% within 5 minutes
Environment and Leisure
- Our Environment and Leisure service received 10,109 calls in August 2022
- Of these, we answered 79% of all calls received
- Of these, we answered 75% within 5 minutes
Satisfaction
- In August 2022, 48.79% of customers who gave us feedback were satisfied with the service they received
Page last updated: 08 September 2022
