Communal breakdowns
This page is updated every two hours between the hours of 8am to 10pm with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may change.
Important safety notice – potential issue affecting your boiler
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The decision has been made to change the communal heating system over to summer mode borough wide in phases on 28/05/2025 and 29/05/2025. This is due to the outside temperatures averaging above 17°C during the day, and on average above 10°C overnight consecutively for 5 days and are forecast to continue to rise.
If your issue is not listed, find out how to report a repair.
Page last updated: 16 July 2025 07:27
| Block name | Outage description | Date reported | Estimated return to service | Status |
|---|---|---|---|---|
| Market Place 14-35 | Loss of hot water service | 16/07/2025 | TBC | Contractors to attend and investigate |
| Raven House 1-14 | Loss of hot water service | 16/07/2025 | TBC | Contractors to attend and investigate |
| Lucey Way 37-71 | Loss of hot water service | 16/07/2025 | TBC | Contractors to attend and investigate |
| Barry House 13-22 | Lift 5070 out of service | 15/07/2025 | TBC | Engineer to attend and investigate |
| Ilderton Road/Market Place, London, SE16 3UQ
Properties through out following postcodes; SE1,SE5, SE8,SE11,SE14,SE15,SE16,SE17,SW4,SW8 & SW9 |
Loss of primary and secondary water services | 15/07/2025 | 15/07/2025 | Contractor to attend and investigate
Returned to service 15/07/2025 |
| Lucey Way 2-252 | Loss of secondary water service | 15/07/2025 | 15/07/2025 | Contractors to attend and investigate
Returned to service 15/07/2025 |
| Crane House 1-70 | Planned shutdown of secondary water service | 15/07/2025 | 29/07/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 29/07/25 for approximately 4 hours for essential maintenance work |
| Quentin House 37-53 | Loss of primary water service | 15/07/2025 | TBC | Contractors to attend and investigate |
| Pine House 1-28 | Lift 5003 out of service | 14/07/2025 | TBC | Engineer to attend and investigate |
| Brawne House 1-68 | Lift 4105 out of service | 14/07/2025 | TBC | Contractors to attend and investigate |
| Wicksteed House 1-90 | Planned shutdown of secondary water service | 14/07/2025 | 28/07/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 28/07/25 for approximately 4 hours for essential maintenance works. |
| Purdon House 1-35 | Planned shutdown of secondary water service | 14/07/2025 | 24/07/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 24/07/25 for approximately 4 hours for essential maintenance work |
| Wyndham estate;
Livingstone House 1-45 Cross mount House 1-82 Otterburn House 1-81 Venice Court 1-30 Gothic Court 1-31 Cameron House 1-52 Finley Court 1-10 Grainger Court 1-20 Grenfell House 1-35 Moules Court 1-30 Kevan House 1-82 Laird House 1-82 Coniston House 1-82 Aberfeldy House 1-155 Andrews Walk 1-31 Bethwin Road 97-111 Chalmers Walk 1-20 Copley Close 1-5 Dale road 1-6 Glenfinlas Way 1-53 Grimsel Path 2-45 Hanworth House 1-140 Hillingdon Street 143-151 John Ruskin Street 110-124 Kirwyn Way 1-38 Laxley Close 9-56 Trevelyan House 1-63 |
Planned shutdown of heating service | 14/07/2025 | 28/07/2025 | There will be an interruption to the heating service to your block from 8am on 28/07/25 for approximately 8 hours for essential maintenance works. |
| Staples Close 1-27 | Loss of hot water service | 14/07/2025 | TBC | Contractors to attend and investigate |
| Indus Court 1-8 | Loss of hot water service | 12/07/2025 | 30/07/2025 | Contractors to attend and investigate
Resolved on 12/07 @ 21:42 |
| Consort Road 4-64 | Planned shutdown of heating and hot water service | 11/07/2025 | 24/07/2025 | There will be an interruption to the heating and hot water service to your block from 10am on 24/07/25 for approximately 4 hours for essential maintenance works. |
| Quentin House 37-53 | Planned shutdown of mains water service | 11/07/2025 | 22/07/2025 | There will be an interruption to the mains water service affecting drinking 4 hours for essential maintenance works. |
| Attleborough Court 41-57 | Planned shutdown of secondary water service | 11/07/2025 | 23/07/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 23/07/25 for approximately 4 hours for essential maintenance work |
| Cooks Road 31-101 | Planned shutdown of mains water service | 11/07/2025 | 25/07/2025 | There will be an interruption to the mains water service affecting the drinking water supply from 9am on 25/07/25 for approximately 5 hours for essentail maintenance works. |
| Gateway 5-44 | Lift 4134 out of service | 11/07/2025 | 14/07/2025 | Engineer to attend and investigate
Returned to service 14/07/2025 |
| Friern Road 247-293 | Planned shutdown of mains water service | 10/07/2025 | 24/07/2025 | There will be an interruption to the mains water service affecting drinking water supply from 10am on 24/07/25 for approximately 3 hours for essential maintenance works. |
| Eglington Court 4-23 | Urgent shutdown of secondary water service | 10/07/2025 | 15/07/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 15/07/25 for approximately 4 hours for urgent maintenance works. |
| Neville Close 22-103
Wilmot Close 1-72 |
Planned shutdown of heating and hot water service | 10/07/2025 | 24/07/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 24/07/25 for approximately 8 hours for essential maintenance works. |
| Danny McCarthy House 1-19 | Lift 4156 out of service | 10/07/2025 | TBC | Contractors to attend and investigate |
| Taplow 1-215
Northchurch 1-56 |
Emergency shutdown of heating and hot water service | 10/07/2025 | 14/07/2025 | Due to emergency works there will be an interruption to the heating and hot water service to your block from 8am on 14/07/25 for approximately 8 hours for emergency maintenance works. |
| Mason House 1-20 | Lift 5046 out of service | 10/07/2025 | 14/07/2025 | Engineer to attend and investigate
Returned to service 14/07/2025 |
| Penton Place 40-56 | Urgent shutdown of mains water service | 09/07/2025 | 16/07/2025 | There will be an interruption to the mains water service affecting the drinking water supply from 9am on 16/07/25 for approximately 6 hours for urgent maintenance works. |
| Brimmington Estate | Planned shutdown of heating and hot water service | 09/07/2025 | 22/07/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 22/07/25 for approximately 8 hours for essential maintenance works. |
| Meeting House Lane 91-129 | Urgent shutdown of secondary water service | 09/07/2025 | 14/07/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 14/07/25 for approximately 4 hours for urgent maintenance works. |
| Prospect House 1-63 | Urgent shutdown of secondary water service | 09/07/2025 | 16/07/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 16/07/25 for approximately 4 hours for urgent maintenance work |
| Curlew House 1-16 | Planned shutdown of secondary water service | 08/07/2025 | 21/07/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 21/07/25 for approximately 4 hours for essential maintenance work |
| Tissington Court 1-72 | Loss of hot water service | 08/07/2025 | TBC | Owing to emergency works the hot water service to your block has been isolated. Apologies for any inconvenience caused while this work takes place. |
| Camberwell Grove 125-151 | Planned shutdown of secondary water service | 08/07/2025 | 22/07/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 22/07/25 for approximately 4 hours for essential maintenance work |
| Garnies Close 37 - 42 | Planned shutdown of heating and hot water services | 08/07/2025 | 17/07/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 17/07/25 for approximately 8 hours for essential maintenance works. |
| Taplow 1-215(C); Thurlow Street. 1-12(C), London | Loss of primary and secondary water services | 08/07/2025 | TBC | Contractor to attend and investigate |
| Wakefield House 1-21 | Planned shutdown of heating and hot water services | 07/07/2025 | 17/07/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 17/07/25 for approximately 8 hours for essential maintenance works. |
| Colbert 1-30 | Planned electrical shutdown | 02/07/2025 | 16/07/2025 | There will be an interruption to the electrical supply from 9am for approximately 8 hours which will result in loss of electrical power to lighting, hyperoptic broadband & lift 6025 |
| Angelina House 1-39 | Planned shutdown of mains water service | 02/07/2025 | 16/07/2025 | There will be an interruption to the mains water service affecting drinking water supply from 9am on 16/07/25 for approximately 5 hours for essential maintenance works.
Update 03/07/25 - The mains water shutdown planned for 16/07/25 has been cancelled as works are no longer required. Apologies for any inconvenience caused. |
| Appleshaw House 1-44 | Planned shutdown of mains water service | 01/07/2025 | 15/07/2025 | There will be an interruption to the mains water service affecting drinking water supply from 9am on 15/07/25 for approximately 4 hours for essential maintenance works. |
| Dighton Court 1-54
Hillingdon Street 81-127 |
Planned shutdown of heating and hot water service | 01/07/2025 | 15/07/2025 | There will be an interruption to the heating and hot water service to your block from 8am on 15/07/25 for approximately 8 hours for essential maintenance works. |
| Balin House 1-25 | Planned shutdown of secondary water service | 01/07/2025 | 15/07/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 15/07/25 for approximately 4 hours for essential maintenance works. |
| Potier Street 1-12
Tabard Street 269-279 |
Planned shutdown of heating and hot water service | 30/06/2025 | 14/07/2025 | There will be an interruption to the heating and hot water service to your block from 8am on 14/07/25 for approximately 8 hours for essential maintenance works. |
| Winchester Close 2-102 | Planned shutdown of heating and hot water service | 30/06/2025 | 14/07/2025 | There will be an interruption to the heating and hot water service to your block from 8am on 14/07/25 for approximately 8 hours for essential |
| Hampton Street 37-57
Lucy Ashe 1-20 Searson house 1-25 Winchester Close 1-107 (ODDS) |
Planned shutdown of heating and hot water service | 30/06/2025 | 14/07/2025 | There will be an interruption to the heating and hot water service to your block from 8am on 14/07/25 for approximately 8 hours for essential maintenance works. |
| Calverton 1-31
Danesfield 1-31 Emberton 1-35 Latimer 1-141 |
Planned shutdown of heating service | 30/06/2025 | 14/07/2025 | There will be an interruption to the heating service to your block from 9am on 14/07/25 for approximately 7 hours for essential maintenance works. |
| Stephenson House 26-53 | Planned shutdown of secondary water service | 18/06/2025 | 18/07/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 02/07/25 for approximately 4 hours for planned maintenance works
Update 18/07/2025 : The secondary water shutdown has been rescheduled and will now take place from 9am on the 18/07/2025 for approximately 4 hours. Apologies for any inconvenience caused. |
| . | . | 15/11/2023 | TBC |
Page last updated: 16 July 2025 07:27
