MySouthwark service point

MySouthwark service point offers advice and information Monday to Friday, 9am to 5pm.

You'll be required to book an appointment to access most services. Use the online form to book an appointment or visit the MySouthwark service point.

If you need assistance with online forms, or submitting documents, the MySouthwark service point offers a phone service.
We will phone you at the appointment time requested.
Please ensure you have your reference number and required documents ready for your phone appointment.

Link to detailed accessibility information about this building

Book an appointment

We offer:

30 minute to 1 hour appointments - for complex enquiries about Council Tax and Housing Benefit
15 minute fast-track service appointments - for document submission and general enquiries regarding Council Tax, Housing Benefit and Blue Badge applications

Remember to bring your booking reference and any relevant documents with you to the appointment

If you require housing advice, speak directly to your Resident or Income Officer.

You can find out who your Resident or Income Officer is and their contact details by logging into your MySouthwark account

Part 2Self service

Page last updated: 11 April 2024

Name	Cookie purpose description	Provider	Expiry
CookieNotice	Used to hold the selections you make as to which cookies you allow from the site.	southwark.gov.uk	6 months
Bridge.Auth	used to hold authentication information	southwark.gov.uk	Session
ASP.NET_SessionId	used to hold session information	southwark.gov.uk	Session
ProcessDisplayOptionsActionFilter.Pref	This cookie is used to remember display settings for colour contrast and font sizes set by the user in the accessibility options panel.	southwark.gov.uk	30 days
visid_incap_#	Preserves users states across page requests.	southwark.gov.uk	1 year
incap_ses_#	Preserves users states across page requests.	southwark.gov.uk	Session
AWSELBCORS	Used to distribute traffic to the website on several servers in order to optimise response times.	www.servmetric.com	5 minutes
local_storage_support_test	The cookie is used in context with the local-storage function in the browser. This function allows the web site to load faster by pre-loading certain procedures.	twitter.com	Persistent
CalloutDisplay	This cookie is used to record what callouts have been dismissed during a session to ensure they do not re-appear.	southwark.gov.uk	Session
ApplicationGatewayAffinityCORS	Essential cookie used for web server load balancing	southwark.gov.uk	session
ApplicationGatewayAffinity	Essential cookie for web server load balancing	southwark.gov.uk	session

Name	Cookie purpose description	Provider	Expiry
___utmvc#	Collects information on visitor behaviour on multiple websites. This information is used on the website, in order to optimise the relevance of advertisement.	southwark.gov.uk	1 day
r/collect	This cookie is used to send data to Google Analytics about the visitor's device and behaviour. It tracks the visitor across devices and marketing channels.	google-analytics.com	Session

Name	Cookie purpose description	Provider	Expiry
_dc_gtm_UA-#	Used by Google Tag Manager to control the loading of a Google Analytics script tag.	google-analytics.com	1 day
_ga	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	google-analytics.com	2 years
collect	Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels.	google-analytics.com	Session
_gid	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	southwark.gov.uk	1 day

MySouthwark service point

Cookies policy

Review your privacy settings