Communal breakdowns

This page is updated every two hours between the hours of 8am to 10pm with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may change.

Important safety notice – potential issue affecting your boiler

The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk. 
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible. 

If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following: 

Call our call centre on 0800 952 4444 
Call Ideal Heating on 0808 175 9173 
Email customer@idealsupport.co.uk 

We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page. 

The communal heating system is changing to winter mode across the borough in phases on 16 and 17 October 2025. This is due to the outside temperatures dropping below 17°C in the day and below 10°C in the evening for 5 consecutive days.

If your issue is not listed, find out how to report a repair.

Page last updated: 31 October 2025 13:06

Current outages listing
Block name Outage description Date reported Estimated return to service Status
Market Place, Rouel Road, 8-13(C), 12a, 13a & 14-24(C)., SE16 3UQ Loss of heating and hot water service 31/10/2025 TBC Contractors to attend and investigate
Rock Grove Way 1-41 Loss of hot water service 31/10/2025 TBC Contractors to attend and investigate
Millender Walk 1-78 Lift 5083 out of service 31/10/2025 TBC Repairs to attend and investigate
Helen Taylor House 1-8 Urgent shutdown of secondary water service 31/10/2025 06/11/2025 There will be a interruption to the secondary water service affecting toilets, baths/showers and wash hand basins from 8am on 06/11/2025 for a period of approximately 5 hours for urgent maintenance work.
Amina Way 61-87 Loss of heating and hot water service 31/10/2025 TBC Contractors to attend and investigate.
Swan Mead 82-104 Loss of secondary water service 31/10/2025 TBC Contractors to attend and investigate.
Lucey Way 2-252 (evens) Loss of hot water service 31/10/2025 TBC Contractors to attend and investigate.
Lucey Way 37-71 odds Loss of hot water service 31/10/2025 TBC Contractors to attend and investigate.
Harcourt Street 8-10 Loss of heating service 31/10/2025 TBC Contractors to attend and investigate.
Fir Trees Close 1-36 Loss of heating service 31/10/2025 31/10/2025 Contractors to attend and investigate.

Returned to service 31/10/2025 - please allow approximately 2 hours from 12:30pm for service to be fully operational.
Iliffe Street 1-96 Planned shutdown of secondary water service 30/10/2025 13/11/2025 There will be a interruption to the secondary water service from 9am on the 13/11/2025 for a period of approximately 4 hours which will affect toilets, baths/showers and wash hand basins for essential maintenance work.
Priory Court 1-72
Priory Court T&RA Hall
Planned shutdown of heating and hot water service 30/10/2025 13/11/2025 There will be an interruption to the heating and hot water service to your block from 9am on 13/11/2025 for approximately 8 hours for essential maintenance works
Fir Trees Close 1-12
Mahogany Close 20-25
Russia Dock Road 35-38
Loss of heating service 30/10/2025 30/10/2025 Contractors to attend and investigate

Returned to service 30/10/2025 please allow approximately 2 hours from 12pm for service to be fully operational.
Tissington Court 1-134
George Walter Court SHU 1-49
McIntosh House 1-24
Westlake 1-130
Adron 1-16
Millender Walk 1-78
Planned shutdown of heating and hot water services 30/10/2025 13/11/2025 There will be an interruption to the heating and hot water service to your block from 9am on 13/11/25 for approximately 7 hours for essential maintenance works.
Pynfolds 72-83 Lift 5067 out of service 30/10/2025 30/10/2025 Engineer to attend and investigate

Returned to service 30/10/2025
Barrett House 1-20 Lift 1100 out of service 30/10/2025 30/10/2025 Processor removed for repair

Returned to service 30/10/2025
Leysdown House 1-49 Loss of heating and hot water service 30/10/2025 30/10/2025 Contractors to attend and investigate

Returned to service 30/10/2025 - please allow approximately 2 hours from 4:30pm for service to be fully operational.
Cadbury Way 115-149 Loss of heating and hot water service 30/10/2025 30/10/2025 Contractors to attend and investigate

Update 30/10/2025 @ 4pm repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible

Returned to service 30/10/2025
Toussaint Walk 10-20 Loss of heating service 30/10/2025 30/10/2025 Contractors to attend and investigate

Returned to service 30/10/2025 - please allow approximately 2 hours from 4:45pm for service to be fully operational.
Coniston House, Wyndham Road 1-82(C) ., SE5 0UF Loss of heating and hot water services 30/10/2025 31/10/2025 Contractor to attend and investigate

Outage resolved
Burton House 1-8 Planned shutdown of main water and secondary water service 29/10/2025 11/11/2025 There will be a interruption to the mains and secondary water services from 9am on the 11/11/2025 for a period of approximately 8 hours. This will affect the secondary water supply to toilets, baths/showers and wash hand basins and the mains drinking water service. Apologies for any inconvenience this may cause.
Badminton House 1-12 Planned electrical shutdown 29/10/2025 13/11/2025 There will be an interruption to electrical services on Thursday, 13 November 2025, from 9:00am for approximately 4 hours. This essential electrical maintenance work will affect communal lighting and mains water services, including the drinking water supply.
Lynton Estate 22-29 Planned shutdown of mains water and secondary water service 29/10/2025 11/11/2025 There will be a interruption to the mains and secondary water services from 9am on the 11/11/2025 for a period of approximately 8 hours. This will affect the secondary water supply to toilets, baths/showers and wash hand basins and the mains drinking water service. Apologies for any inconvenience this may cause.
Redwood Close 1-26
Russia Dock Road 1-4
Teak Close 1-12
Loss of heating service 29/10/2025 TBC Contractors to attend and investigate

Update 29/10/2025 @ 4pm repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible
Redman House 53-110 Loss of hot water service 29/10/2025 TBC Contractors to attend and investigate

Update 29/10/2025 @ 4pm repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible
Coniston House, Wyndham Road 1-82(C) ., SE5 0UF Loss of hot water service to the block. 29/10/2025 29/10/2025 Contractors to attend and investigate.

Returned to service 29/10/2025 please allow approximately 2 hours from 38:00pm for service to be fully operational
Lucy Brown House, Park Street 1-39(C) ., SE1 9EG Loss of heating and hot water service to the block. 29/10/2025 29/10/2025 Contractors to attend and investigate.

Returned to service 29/10/2025 please allow approximately 2 hours from 8:00pm for service to be fully operational
Mcintosh House 1-24 Loss of secondary water service 29/10/2025 29/10/2025 Contractors to attend and investigate

Returned to service 29/10/2025 please allow approximately 2 hours from 8:00pm for service to be fully operational
Brook Drive 1-38 71-89 Loss of heating service 29/10/2025 29/10/2025 Contractors to attend and investigate

Update 29/10/2025 @ 4pm repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible

Returned to service 29/10/2025 please allow approximately 2 hours from 8:00pm for service to be fully operational
Pear Court, East Surrey Grove 1-8(C), 10-18(C) ., SE15 6PF Loss of hot water service to the block. 29/10/2025 29/10/2025 Contractors to attend and investigate.

Outage resolved
Mccoid Way, 2-10 SE1 1PT Loss of heating and hot water service to the block. 29/10/2025 30/10/2025 Contractors to attend and investigate.

Outage resolved
Marchwood Close 1-62 Lift 6168 out of service 28/10/2025 TBC Engineer to attend and investigate
Ballow Close 1-12
Coleby Path 1-32
Havil Street 6-24
Owgan Close 1-46
Stacy Path 1-12
Planned shutdown of heating and hot water services 28/10/2025 10/11/2025 There will be an interruption to the heating & hot water service to your block from 9am on 10/11/2025 for approximately 8 hours for essential maintenance works.
D'Eynsford Estate Planned shutdown of heating and hot water service 28/10/2025 11/11/2025 There will be an interruption to the heating and hot water service to your block from 9am on 11/11/25 for approximately 8 hours for essential maintenance works.
Lucy Brown House SHU 1-38 Planned shutdown of heating and hot water service 28/10/2025 11/11/2025 There will be an interruption to the heating & hot water service to your block from 9am on 11/11/2025 for approximately 7 hours for essential maintenance works.
Rowan Court, Garnies Close 26-49(C), SE15 6PE Loss of hot water service 28/10/2025 29/10/2025 Contractors to attend and investigate.

Returned to service 29/10/2025 please allow approximately 2 hours from 8am for service to be fully operational
Pear Court, East Surrey Grove 1-8(C), 10-18(C), SE15 6PF Loss of hot water service 28/10/2025 29/10/2025 Contractors to attend and investigate.

Returned to service 29/10/2025 please allow approximately 2 hours from 8am for service to be fully operational
Perronet House 1-90 Lift 1115 out of service 28/10/2025 30/10/2025 Part required

Returned to service 30/10/2025
Styles House 1-48 Lift 1090 out of service 27/10/2025 TBC Part required
Acorn Estate Planned shutdown of heating and hot water service 27/10/2025 10/11/2025 There will be an interruption to the heating & hot water service to your block from 9am on 10/11/2025 for approximately 8 hours for essential maintenance works.
Leontine Close 1-99 Urgent shutdown of mains water service 27/10/2025 30/10/2025 There will be a interruption to the mains water services from 9am on the 30/10/2025 for a period of approximately 4 hours for urgent maintenance works
Alfred Salter House 1-8 Planned shutdown of heating and hot water, secondary and mains water service 27/10/2025 10/11/2025 There will be a interruption to the heating, hot water, mains and secondary water services from 9am on the 10/11/2025 for a period of approximately 8 hours. This will affect the heating, hot water, secondary water supply to toilets, baths/showers and wash hand basins and the mains drinking water service. Apologies for any inconvenience this may cause.
Marden square 2-185 Planned shutdown of hot water service 27/10/2025 10/11/2025 There will be an interruption to the hot water service to your block from 9am on 10/11/2025 for approximately 7 hours for essential maintenance works.
Lockwod Square Loss of heating service 27/10/2025 TBC Contractors to attend and investigate
Horsman House 25-68 Planned refurbishment of Lift 4055 27/10/2025 08/01/2026 There will be an interruption to the lift services from 8am on 10/11/25 until 08/01/26 for refurbishment work
Trevelyan House 1-55 Planned refurbishment of Lift 4127 27/10/2025 08/01/2026 There will be an interruption to the lift services from 8am on 10/11/25 until 08/01/26 for refurbishment work
Blick House 1-38 Planned shutdown of heating and hot water service, mains drinking water and secondary water service 24/10/2025 04/11/2025 There will be a interruption to the heating, hot water, mains and secondary water services from 9am on the 04/11/2025 for a period of approximately 8 hours. This will affect the heating, hot water, secondary water supply to toilets, baths/showers and wash hand basins and the mains drinking water service. Apologies for any inconvenience this may cause.
Suffield House 1-29 Planned shutdown of secondary water service 24/10/2025 04/11/2025 There will be an interruption to the secondary water service to the block affecting toilets, baths/showers and wash hand basin on 04/11/25 from 9am for approximately 4 hours for essential maintenance works
Lockwood Square 1-188 Loss of heating service 24/10/2025 TBC Contractors to attend and investigate
Locksfield SHU 1-32 Planned shutdown of heating and hot water service 23/10/2025 06/11/2025 There will be an interruption to the heating service to your block from 9am on 06/11/25 for approximately 7 hours for essential maintenance works.
Neville Close 22-103 Loss of hot water service 23/10/2025 TBC Contractors to attend and investigate
Westonbirt Court 1-30 Loss of heating and hot water service 23/10/2025 TBC Contractors to attend and investigate

Update 23/10/2025 @ 4pm repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible.
Missenden 44-75 Loss of hot water service 23/10/2025 TBC Contractors to attend and investigate

Update 23/10/25 @ 4pm repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible
Wyndham Estate Loss of heating and hot water service 23/10/2025 TBC Contractors to attend and investigate

Update 23/10/2025 @ 4pm repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible
Pallant House 1-57 Lift 1174 out of service 23/10/2025 30/10/2025 Contractors to attend and investigate

Returned to service 30/10/2025
Layard Square 1-156(C); Drummond Road 151(C), SE16 2JY Loss of secondary water service 22/10/2025 TBC Contractors to attend and investigate
Hanworth House 1-140 Urgent shutdown of hot water, mains water and secondary water services 22/10/2025 30/10/2025 There will be a interruption to the hot water, mains water and secondary water services from 9am on the 30/10/2025 for a period of approximately 8 hours for urgent maintenance work. This will affect the hot water, secondary water supply to toilets, baths/showers and wash hand basins and the mains drinking water service. Apologies for any inconvenience this may cause.
Lettsom Estate:
Camberwell Grove 125-151(o)
Walters House 1-14
Craston House 1-8
Springfield House 1-24
Edgecombe House 1-28
Harden House 1-39
Vestry Road 76-142
Fearnley House 1-132
Lettsom T&RA Hall
Vestry Road 114 T&RA Hall
Pembury House 1-16
Mcneil Road 1-92
Chatham House 1-18
Rignold House 1-16
Fowler House 1-14
Planned shutdown of heating and hot water services 21/10/2025 03/11/2025 There will be an interruption to the heating & hot water service to your block from 9am on 03/11/2025 for approximately 8 hours for essential maintenance works.
Tissington Court 73-134 Planned shutdown of heating, hot, secondary and mains water services 20/10/2025 03/11/2025 There will be a interruption to the heating, hot water, mains and secondary water services from 9am on the 03/11/2025 for a period of approximately 8 hours. This will affect the heating, hot water, secondary water supply to toilets, baths/showers and wash hand basins and the mains drinking water service. Apologies for any inconvenience this may cause.
Cooks Road 1-11 Planned shutdown of secondary water service 20/10/2025 03/11/2025 There will be an interruption to the secondary water service to the block affecting toilets, baths/showers and wash hand basins on 03/11/2025 from 9am for approximately 4 hours for essential maintenance works.
Whitney House, Albrighton Road 1-24(C)., SE22 8AF Loss of primary water services 17/10/2025 TBC Contractors ta attend and investigate.
Trevithick House 1-52 Lift 5080 out of service 17/10/2025 TBC Repairs required
Kevan House 1-82 Planned shutdown of heating and hot water service 17/10/2025 31/10/2025 There will be an interruption to the heating and hot water service to your block from 9am on 31/10/25 for approximately 7 hours for essential maintenance works.
Rumford House 1-25 Planned shutdown of secondary water service 17/10/2025 29/10/2025 There will be an interruption to the secondary water service to the block affecting toilets, baths/showers and wash hand basins on 29/10/25 from 9am for approximately 4 hours for essential maintenance works.
Gardiner House 1-4 Planned shutdown of heating, hot water, mains and secondary water service 17/10/2025 31/10/2025 There will be a interruption to the heating, hot water, mains and secondary water services from 9am on the 31/10/2025 for a period of approximately 8 hours. This will affect the heating, hot water, secondary water supply to toilets, baths/showers and wash hand basins and the mains drinking water service. Apologies for any inconvenience this may cause.
Cezanne House 1-28 Loss of heating and hot water service 17/10/2025 TBC Contractors to attend and investigate
Mccoid Way 1-22
Collinson Walk 1-40
Scovell Crescent 1-47
Borough Square 1-15
Planned shutdown of heating and hot water service 16/10/2025 29/10/2025 There will be an interruption to the heating and hot water service to your block from 9am on 29/10/25 for approximately 7 hours for essential maintenance works.
Locksfield 1-34 SHU Planned shutdown of secondary water service 16/10/2025 30/10/2025 There will be an interruption to the secondary water service to the block affecting toilets, baths/showers and wash hand basin on 30/10/25 from 8am for approximately 4 hours for essential maintenance works
King Charles Court SHU 1-36 Planned shutdown of secondary water service 16/10/2025 29/10/2025 There will be an interruption to the secondary water service to the block affecting toilets, baths/showers and wash hand basin on 29/10/25 from 8am for approximately 4 hours for essential maintenance works
Gayhurst 1-61 Planned shutdown of hot water service 16/10/2025 30/10/2025 There will be an interruption to the hot water service to your block from 9am on 30/10/25 for approximately 4 hours for essential maintenance works.
Tilling House 1-36 Planned shutdown of secondary water service 16/10/2025 30/10/2025 There will be an interruption to the secondary water service to the block affecting toilets, baths/showers and wash hand basin on 30/10/25 from 9am for approximately 4 hours for essential maintenance works
Conant House, St Agnes Place 1-56 Loss of heating and hot water services 15/10/2025 TBC Contractors to attend and investigate

Update 15/10/2025 @ 4pm repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible.
Dartford House 1-41 Planned shutdown of heating, hot water, secondary water and mains water services 14/10/2025 29/10/2025 There will be a interruption to the heating, hot water, mains water and secondary water services from 9am daily on the 28/10/2025 & 29/10/2025 for a period of approximately 8 hours each day. This will affect the heating, hot water, secondary water supply to toilets, baths/showers and wash hand basins and the mains drinking water service. Apologies for any inconvenience this may cause.
Boundary House 35-58 Planned shutdown of lift 4053 14/10/2025 04/11/2025 There will be an interruption to lift services from 8am on 28/10/25 for approximately 10 hours for essential repair work

Update 15/10/2025: Due to unforeseen circumstances, the planned shutdown has been rescheduled and will now take place on 04/11/25 from 8am for approximately 10 hours for essential repair work. Apologies for any inconvenience caused.
Marden Square 1-185(C), SE16 2HZ Loss of heating service 12/10/2025 TBC Contractors to attend and investigate
Cartwright House 1-16 Lift 1145 out of service 06/10/2025 30/10/2025 Repairs required

Update 23/10/2025: Parts required

Returned to service 30/10/2025
Keyworth Hostel Lift 2000 out of service 25/09/2025 TBC Technician to attend and investigate

Update 29/10/2025: Specialists contractors to attend and carry out repairs
. . 15/11/2023 TBC

Page last updated: 31 October 2025 13:06