Communal breakdowns

This page is updated every two hours between the hours of 8am to 10pm with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may change.

Important safety notice – potential issue affecting your boiler

The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk. 
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible. 

If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following: 

Call our call centre on 0800 952 4444 
Call Ideal Heating on 0808 175 9173 
Email customer@idealsupport.co.uk 

We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page. 

The decision has been made to change the communal heating system over to summer mode borough wide in phases on 28/05/2025 and 29/05/2025. This is due to the outside temperatures averaging above 17°C during the day, and on average above 10°C overnight consecutively for 5 days and are forecast to continue to rise.

If your issue is not listed, find out how to report a repair.

Page last updated: 30 July 2025 16:32

Current outages listing
Block name Outage description Date reported Estimated return to service Status
Keats House 25-32 Lift 6134 out of service 30/07/2025 TBC Engineer to attend and investigate
Hartley House 1-35 Planned shutdown of secondary water service 30/07/2025 13/08/2025 There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 13/08/25 for approximately 4 hours for essential maintenance work
Chilton Grove 1-39 Lift 5155 out of service 30/07/2025 TBC Contractors to attend and investigate
Dighton Court 1-16
Dighton Court 17-38
Dighton Court 39-54
Hillingdon Street 81-91
Hillingdon Street 93-115
Hillingdon Street 117-127
Planned shutdown of heating and hot water service 29/07/2025 11/08/2025 There will be an interruption to the heating and hot water service to your block from 9am on 11/08/25 for approximately 7 hours for essential maintenance works.
Basswood Close 1-12
Citron Terrace 1-12
Basswood TA Hall
Planned shutdown of heating and hot water service 29/07/2025 12/08/2025 There will be an interruption to the heating and hot water service to your block from 9am on 12/08/25 for approximately 8 hours for essential maintenance works.
Tennyson 1-29 Lift 1201 out of service 29/07/2025 TBC Contractors to attend and investigate
Laird 1-82 Planned shutdown of heating and hot water service 29/07/2025 12/08/2025 There will be an interruption to the heating and hot water service to your block from 9am on 12/08/25 for approximately 8 hours for essential maintenance works.
Pynfolds 17-26 Lift 5063 out of service 29/07/2025 TBC Technician to attend and investigate
Keats House 12-24 Lift 6133 out of service 29/07/2025 29/07/2025 Engineer to attend and investigate

Returned to service 29/07/2025
Wolverton, Alvey Street 176-192(C), SE17 2AZ Loss of hot water service 29/07/2025 29/07/2025 Contractors to attend and investigate

Returned to service 29/07/2025
Chelsfield House 1-25
Broomfield House 1-20
Urgent shutdown of Mains Water service 28/07/2025 07/08/2025 There will be an interruption to the mains water service affecting drinking water supply from 10am on 07/08/25 for approximately 3 hours for urgent maintenance works.
Pelier Street 1-19 Loss of hot water service 28/07/2025 TBC Contractors to attend and investigate
Eugene Cotter House 1-63 Loss of hot water service 28/07/2025 28/07/2025 Contractors to attend and investigate

Returned to service 28/07/2025
Mccoid Way 2-10(E) Loss of hot water service 28/07/2025 29/07/2025 Contractor to attend and investigate

Returned to service 29/07/2025 please allow approximately 2 hours from 12:25pm for service to be fully operational.
Cameron House 1-52 Loss of hot water service 28/07/2025 29/07/2025 Contractors to attend and investigate

Returned to service 29/07/2025 please allow approximately 4 hours from 12:25pm for service to be fully operational
Collinson Walk 17-31(O); Scovell Crescent 33-35(O), SE1 1PU Loss of hot water service 27/07/2025 27/07/2025 Contractors to attend and investigate


Resolved on 27/07 @ 11:07
Mccoid Way 1-21(O) , SE1 1PT Loss of hot water service 27/07/2025 27/07/2025 Contractors to attend and investigate.

Returned to service 27/07/2025
Thaxted Court, Abbeyfield Road 1-24(C)., SE16 2BU Loss of hot water service 27/07/2025 28/07/2025 Contractors to attend attend and investigate

Update at 14:33 - Engineers noticed that the bellow is split, and new ones will be required. Re-attendance is on 28/07.

Returned to service 28/07/2025 please allow approximately 2 hours from 4pm for service to be fully operational
William Evans House, Bush Road 1-34(C) ., SE8 5AU Loss of mains water and secondary water service 27/07/2025 TBC Contractors to attend and investigate .

Update 30/07/2025 @ 4pm - We are aware there are still issues with the water supply to your block, we are currently awaiting an update from contractors/Thames water.
Thaxted Court, Abbeyfield Road 1-24(C)., SE16 2BU Loss of hot water service 26/07/2025 27/07/2025 Contractors to attend and investigate

Returned to service 27/07/2025
Heron House 1-52 Planned shutdown of secondary water service 25/07/2025 08/08/2025 There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 08/08/25 for approximately 4 hours for essential maintenance work
John Kennedy House 1-96 Lift 5150 out of service 25/07/2025 TBC Part required
Prescott House 1-68 Planned shutdown of secondary water service 24/07/2025 07/08/2025 There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 07/08/25 for approximately 4 hours for essential maintenance work
Balin House 1-25 Planned shutdown of secondary water service 24/07/2025 07/08/2025 There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 07/08/25 for approximately 4 hours for essential maintenance work
Lettsom Estate Planned shutdown of heating and hot water service 23/07/2025 06/08/2025 There will be an interruption to the heating and hot water service to your block from 8am on 06/08/25 for approximately 9 hours for essential maintenance works.
Mccoid Way 1-22
Collinson Walk 1-40
Scovell Crescent 1-47
Borough Square 1-15
Planned shutdown of heating and hot water service 23/07/2025 06/08/2025 There will be an interruption to the heating and hot water service to your block from 9am on 06/08/25 for approximately 7 hours for essential maintenance works.
Aylesbury House 1-46 Planned shutdown of secondary water service 23/07/2025 06/08/2025 There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 06/08/25 for approximately 4 hours for essential maintenance work
Harriet Hardy House 1-54 Lift 4215 out of service 23/07/2025 TBC Contractors to attend and investigate
Neptune Street 1-43 Urgent shutdown of mains water service 22/07/2025 31/07/2025 There will be an interruption to the mains water service affecting the drinking water supply from 10am on 31/07/25 for approximately 3 hours for urgent maintenance works.
Dunnico House 1-24 Planned shutdown of mains water service 22/07/2025 04/08/2025 There will be an interruption to the mains water service affecting drinking water supply from 10am on 04/08/25 for approximately 3 hours for essential maintenance works.
Whitworth House 1-30 Planned shutdown of secondary water service 22/07/2025 04/08/2025 There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 04/08/25 for approximately 4 hours for essential maintenance work
Surrey Docks Estate Planned shutdown of heating and hot water service 21/07/2025 04/08/2025 There will be an interruption to the heating and hot water service to your block from 9am on 04/08/25 for approximately 7 hours for essential maintenance works.
Molesworth House 1-58 Lift 4116 out of service 18/07/2025 TBC Contractors to attend and investigate
D'Eynsford Estate Planned shutdown of heating and hot water service 17/07/2025 31/07/2025 There will be an interruption to the heating and hot water service to your block from 9am on 31/07/25 for approximately 8 hours for essential maintenance works.
Northcott House Hostel Lift 1999 out of service 16/07/2025 TBC Technician to attend and investigate
Lucey way 1 - 252 Planned shutdown of heating and hot water services 16/07/2025 30/07/2025 There will be an interruption to the heating and hot water service to your block from 9am on 30/07/25 for approximately 8 hours for essential maintenance works.
Crane House 1-70 Planned shutdown of secondary water service 15/07/2025 29/07/2025 There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 29/07/25 for approximately 4 hours for essential maintenance work.
Pine House 1-28 Lift 5003 out of service 14/07/2025 TBC Engineer to attend and investigate

Update 17/07/2025: Drive to be removed for specialist repair.
Indus Court 1-8 Loss of hot water service 12/07/2025 30/07/2025 Contractors to attend and investigate


Resolved on 12/07 @ 21:42
. . 15/11/2023 TBC

Page last updated: 30 July 2025 16:32

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