Communal breakdowns
This page is updated every two hours between the hours of 8am to 10pm with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may change.
Important safety notice – potential issue affecting your boiler
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The decision has been made to change the communal heating system over to summer mode borough wide in phases on 28/05/2025 and 29/05/2025. This is due to the outside temperatures averaging above 17°C during the day, and on average above 10°C overnight consecutively for 5 days and are forecast to continue to rise.
If your issue is not listed, find out how to report a repair.
Page last updated: 01 October 2025 21:24
| Block name | Outage description | Date reported | Estimated return to service | Status |
|---|---|---|---|---|
| Draycott Close 1-9 | Lift 6041 out of service | 01/10/2025 | TBC | Repairs required |
| Ballow Close 1-12
Coleby Path 1-32 Havil Street 6-24 Owgan Close 1-46 Stacy Path 1-12 |
Planned shutdown of heating and hot water services | 01/10/2025 | 15/10/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 15/10/25 for approximately 8 hours for essential maintenance works. |
| Melbourne Grove 122-136
Melbourne Grove 106-120 Melbourne Grove 104A-104F |
Planned shutdown of mains water service | 01/10/2025 | 13/10/2025 | There will be an interruption to the mains water service to the block affecting the drinking water supply from 9am on 13/10/25 for approximately 6 hours for essential maintenance work. |
| Keetons Plant Room:
Toussaint Walk 1-20 Webster Road 1-31 Tranton Road 1-54 Keetons Road 30-40 Ben Smith Way 1-11 Gillison Walk 1-8 Major Road 2 John Roll Way 1-11,37-65(o),12-36 Collett Road 2-36 John Mckenna Walk 1-20 & 21-25(Od) Storks Road 71-81 Keetons TA Hall William Ellis Way 1-9 Dockley Road 20-34 Jamaica Road 112-122 St James's Road 32-95 |
Planned shutdown of heating and hot water services | 01/10/2025 | 14/10/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 14/10/25 for approximately 7 hours for essential maintenance works. |
| St Peters House 41-50 | Urgent shutdown of secondary water service | 01/10/2025 | 09/10/2025 | There will be an interruption to the secondary water service to the block affecting toilets baths/showers and wash hand basins on 09/10/25 from 9am for approximately 4 hours for urgent maintenance work. |
| Leontine Close 1-99 | Urgent shutdown of mains water services | 01/10/2025 | 06/10/2025 | There will be an interruption to the mains water service affecting the drinking water supply on 06/10/25 from 9am for approximately 3 hours for urgent maintenance work. |
| Rochester House 1-42 | Planned shutdown of mains water service | 01/10/2025 | 14/10/2025 | There will be an interruption to the mains water service affecting the drinking water supply from 9am on 14/10/25 for approximately 6 hours for planned maintenance works |
| Dalwood Street 9-19 (Odd)
Havil Street 21-203 Sedgmoor Place 20-148 |
Planned shutdown of heating and hot water service | 01/10/2025 | 15/10/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 15/10/25 for approximately 8 hours for essential maintenance works. |
| Hannen House 1-24 | Lift 2101 out of service | 01/10/2025 | 01/10/2025 | Contractors to attend and investigate
Returned to service 01/10/2025 |
| Castelmead 1-112 | Loss of heating service | 01/10/2025 | TBC | We are aware that you may be experiencing a loss of heating services once the temperature dips in the mornings. Our contractors will be attending site 3 times a day to check and reset as necessary whilst we await delivery for an urgent part. |
| Allport House 1-24 | Lift 2100 out of service | 01/10/2025 | 01/10/2025 | Contractors to attend and investigate
Returned to service 01/10/2025 |
| Boarley House 1-20 | Lift 1010 out of service | 01/10/2025 | 01/10/2025 | Contractors to attend and investigate
Returned to service 01/10/2025 |
| Purdon House 1-35 | Planned shutdown of mains water service | 01/10/2025 | 15/10/2025 | There will be an interruption to the mains water service to the block affecting the drinking water supply from 9am on 15/10/25 for approximately 4 hours for essential maintenance work. |
| Blossom Court, North Peckham Estate, London, SE15 6FQ | Loss of heating and hot water services | 01/10/2025 | 01/10/2025 | Contractors to attend and investigate
Returned to service 01/10/2025 |
| Leyland Court, North Peckham Estate, London, SE15 6BG | Loss of hot water services | 01/10/2025 | 01/10/2025 | Contractors to attend and investigate
Returned to service 01/10/2025 |
| Bath Close 1-59 | Loss of heating service | 30/09/2025 | 30/09/2025 | Contractors to attend and investigate.
Returned to service 30/09/2025 please allow approximately 2 hours from 12pm for service to be fully operational |
| Calverton 1-31
Danesfield 1-1-31 Emberton 1-35 Latimer 1-141 |
Emergency shutdown of hot water services | 30/09/2025 | 30/09/2025 | Owing to emergency work to investigate valves on the down service there will be an interruption to the hot water service to your block from 9am on 30/09/25 for approximately 8 hours for essential maintenance works. |
| North Peckham Estate;
Quenington Court 1-32 Quedgley Court 1-36 Westonbirt Court 1-30 Pentridge Street 1-67 Cronin Street 1-126 East Surrey Grove 18-68 Pear Court 1-17 Danube Court 1-30 Thames Court 1-53 Indus Court 1-8 Amstel Court 1-17 Oak Court 1-35 Blackthorne Court 1-31 Palm Court 1-33 Rowan Court 1-45 Wickway Court 1-118 Shannon Court 1-11 |
Urgent shutdown of heating and hot water service | 30/09/2025 | 10/10/2025 | Owing to urgent works there will be an interruption to the heating and hot water service to your block from 9am on 10/10/25 for approximately 8 hours for essential maintenance works. |
| Acorn Estate | Planned shutdown of heating and hot water service | 30/09/2025 | 14/10/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 14/10/25 for approximately 8 hours for essential maintenance works. |
| Wolverton, Alvey Street 176-192(C)., SE17 2AZ | Loss of heating and hot water services | 30/09/2025 | 30/09/2025 | Contractors to attend and investigate.
Returned to service 30/09/2025 please allow approximately 2 hours from 10am for service to be fully operational |
| Garnies Close 37-42 | Planned shutdown of heating and hot water service | 30/09/2025 | 14/10/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 14/10/25 for approximately 8 hours for essential maintenance works. |
| Ondine Road 46a & 48a, 42-52 | Planned shutdown of secondary water service | 30/09/2025 | 10/10/2025 | There will be an interruption to the secondary water service to the block affecting toilets baths/showers and wash hand basins on 10/10/25 from 9am for approximately 4 hours for planned maintenance work. |
| Rock Grove Way 1-42
Rock Grove Way 43-60 Market Place 14-23 Market Place 24-35 Drappers Way 1-35 Rouel Road TA Hall Blue Anchor Library |
Loss of hot water services | 30/09/2025 | 30/09/2025 | Contractors to attend and investigate
Returned to service 30/09/2025 please allow approximately 2 hours from 2pm for service to be fully operational |
| Stanswood Gardens 46-96 | Planned shutdown of heating and hot water service | 30/09/2025 | 14/10/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 14/10/25 for approximately 8 hours for essential maintenance works. |
| Woolstaplers Way 1-189
Cadbury Way 1-149 |
Planned shutdown of heating and hot water service | 30/09/2025 | 14/10/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 14/10/25 for approximately 7 hours for essential maintenance works. |
| Churchyard Row 51-82 | Loss of hot water service | 30/09/2025 | 30/09/2025 | Contractors to attend and investigate
Returned to service 30/09/2025 please allow approximately 2 hours from 10:45pm for service to be fully operational |
| Eugene Cotter House, Beckway Street 1-63 | Loss of hot water service | 30/09/2025 | 30/09/2025 | Contractors to attend and investigate
Returned to service 30/09/2025 please allow approximately 2 hours from 09:45pm for service to be fully operational |
| Leyland Court, North Peckham Estate | Loss of hot water services | 30/09/2025 | 01/10/2025 | Contractors to attend and investigate
Returned to service 01/10/2025 |
| Blossom Court, North Peckham Estate | Loss of heating and hot water service | 30/09/2025 | 01/10/2025 | Contractors to attend and investigate
Returned to service 01/10/2025 |
| Lockwood Square 3-188 | Planned shutdown of heating and hot water service | 29/09/2025 | 13/10/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 13/10/25 for approximately 7 hours for essential maintenance works. |
| Pasley Estate | Planned shutdown of heating and hot water service | 29/09/2025 | 13/10/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 13/10/25 for approximately 7 hours for essential maintenance works. |
| Consort Road 4-64 | Planned shutdown of heating and hot water services | 29/09/2025 | 13/10/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 13/10/25 for approximately 8 hours for essential maintenance works. |
| Winchester Close 1-11 | Urgent shutdown of secondary water service | 29/09/2025 | 07/10/2025 | There will be an interruption to the secondary water service to the block affecting toilets baths/showers and wash hand basins on 07/10/25 from 9am for approximately 4 hours for urgent maintenance work. |
| Cecily Dunne House 1-14 | Lift 5033 out of service | 29/09/2025 | TBC | Technician to attend and investigate |
| New Place Square, 1-144, SE16 4RT | Loss of hot water service to the block. | 29/09/2025 | 30/09/2025 | Contractors to attend and investigate.
Outage resolved |
| Pope House 1-88 | Lift 5042 out of service | 29/09/2025 | 01/10/2025 | Part required
Returned to service 01/10/2025 |
| Havil Street 165-203 | Planned Electrical Shutdown | 26/09/2025 | 07/10/2025 | There will be an interruption to electrical services to your block affecting the Lift 6011 daily from 8am for approximately 8 hours on 06-10-25 and 07-10-25 for maintenance work. |
| Hannen House 1-24 | Planned Electrical Shutdown | 26/09/2025 | 06/10/2025 | There will be an interruption to the electrical power supply to your block from 9:00am on 06/10/25 for approximately 8 hours to allow for essential electrical works. This will affect internal dwellings and communal services, including lifts, communal lighting, door entry systems, heating, and hot water services. |
| Marden Square 2-185 | Planned shutdown of hot water service | 26/09/2025 | 09/10/2025 | There will be an interruption to the hot water service to your block from 9am on 09/10/25 for approximately 4 hours for essential maintenance works. |
| Pentridge Street 37-67 | Planned shutdown of heating and hot water service | 26/09/2025 | 10/10/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 10/10/25 for approximately 8 hours for essential maintenance works. |
| Priory Court 1-72
Priory Court T&RA Hall |
Planned shutdown of heating and hot water service | 26/09/2025 | 10/10/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 10/10/25 for approximately 8 hours for essential maintenance works. |
| Culand House 1-12 | Urgent shutdown of secondary water service and mains water service | 26/09/2025 | 03/10/2025 | There will be an interruption to the mains water service and the secondary water service to the block affecting the drinking water supply and the secondary supply to baths toilets and wash hand basins on 03/10/25 from 8am for approximately 8 hours for urgent maintenance work. |
| Fearnley House, Vestry Road 1-132(C) ., SE5 8JW | Loss of hot water services | 26/09/2025 | 30/09/2025 | Contractors to attend and investigate
Returned to service 30/09/2025 please allow approximately 2 hours from 12pm for service to be fully operational |
| Thomson House 1-24 | Lift 3104 out of service | 25/09/2025 | TBC | Contractors to attend and investigate |
| Keyworth Hostel | Lift 2000 out of service | 25/09/2025 | TBC | Technician to attend and investigate |
| D'Eynsford Estate | Planned shutdown of heating and hot water service | 25/09/2025 | 09/10/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 09/10/25 for approximately 8 hours for essential maintenance works. |
| Cossall Estate | Planned shutdown of heating and hot water service | 24/09/2025 | 08/10/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 08/10/25 for approximately 8 hours for essential maintenance works. |
| Gilesmead 1-40 | Planned shutdown of heating and hot water service | 24/09/2025 | 08/10/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 08/10/25 for approximately 8 hours for essential maintenance works. |
| Hoyland Close 8-23 | Planned shutdown of heating and hot water service | 24/09/2025 | 08/10/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 08/10/25 for approximately 8 hours for essential maintenance works. |
| Pennack Road 1-133
Willowbrook Road 1-3 |
Planned shutdown of heating and hot water service | 23/09/2025 | 07/10/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 07/10/25 for approximately 8 hours for essential maintenance works. |
| Prospect House 1-63 | Planned shutdown of secondary water service | 23/09/2025 | 07/10/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 07/10/25 for approximately 4 hours for essential maintenance works. |
| Latimer 114-141 | Loss of hot water service | 23/09/2025 | TBC | Contractors to attend and investigate.
Update 23/09/2025 @ 4pm repairs to your hot water are still on going and we are working hard on restoring your service as soon as possible. |
| Marden Square 2-185 | Lift 5058 out of service | 22/09/2025 | TBC | Contractors to attend and investigate |
| Lettsom Estate | Planned shutdown of heating and hot water service | 22/09/2025 | 06/10/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 06/10/25 for approximately 8 hours for essential maintenance works. |
| Molesworth House 1-58 | Planned shutdown of mains water and secondary water service | 22/09/2025 | 07/10/2025 | There will be an interruption to the mains water service and secondary water service to the block affecting the drinking water supply, baths toilets and wash hand basin on 06/10/25 & 07/10/25. Works will begin at 9am for approximately 8 hours each day to allow for new communal tank installations. |
| Acorn Estate | Planned shutdown of mains water service | 22/09/2025 | 06/10/2025 | There will be an interruption to the mains water service affecting the drinking water supply from 9am on 06/10/25 for approximately 4 hours for planned maintenance works. |
| Hampton Street 37-57
Lucy Ashe House 1-20 Searson House 1-25 Winchester Close 1-83 Wesley Close 25-107 |
Planned shutdown of heating and hot water services | 22/09/2025 | 02/10/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 02/10/25 for approximately 7 hours for essential maintenance works. |
| Trevithick House 1-52 | Lift 5081 out of service | 18/09/2025 | TBC | Part required |
| Chelsfield House 1-25 | Lift 1012 out of service | 17/09/2025 | TBC | Repairs required |
| Havil Street Estate | Planned shutdown of heating and hot water service | 17/09/2025 | 01/10/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 01/10/25 for approximately 8 hours for essential maintenance works. |
| Havil Street 21-67 | Planned Electrical Shutdown | 17/09/2025 | 02/10/2025 | There will be an interruption to the service of Lift 6010 Havil Street daily from 8am – 4pm on 01-10-25 to 02-10-25 for planned maintenance work . |
| Sedgmoor Place
34-54 |
Planned Electrical Shutdown | 17/09/2025 | 30/09/2025 | There will be an interruption to the service of Lift 6009 Sedgmoor Place daily from 8am – 4pm on 29-09-25 to 30-09-25 for planned maintenance work. |
| Draper House 1-141 | Planned shutdown of secondary water service | 16/09/2025 | 30/09/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 30/09/25 for approximately 4 hours for essential maintenance works. |
| Allport House 1-24 | Planned Electrical Shutdown | 15/09/2025 | 30/09/2025 | There will be an interruption to the electrical power supply to your block from 9:00am on 30/09/25 for approximately 8 hours to allow for essential electrical works. This will affect internal dwellings and communal services, including lifts, communal lighting, door entry systems, heating, and hot water services. |
| Castlemead 1-112 | Planned lift shutdown of 6007 | 15/09/2025 | 03/10/2025 | There will be an interruption to lift services from 8am on 29/09/25 until 03/10/2025 for essential repair work |
| Didbin Apartments 1-56 | Lift 4140 out of service | 08/09/2025 | TBC | Repairs required |
| Hanover Park 30-36 | Planned shutdown of secondary water services | 05/09/2025 | 30/09/2025 | There will be an interruption to the secondary water service to your block affecting toilets, baths/showers and wash hand basins from 9am on 18/09/25 for approximately 4 hours for planned maintenance work.
Update 18/09/2025 - We have been advised that this shutdown has been rescheduled and will now take place on the 26/09/2025 from 9am for approximately 4 hours and will affect toilets, baths/showers and wash hand basins. Apologies for any inconvenience this may cause. Update 26/09/2025 We have been advised that this shutdown has been rescheduled and will now take place on the 30/09/2025 from 9am for approximately 4 hours and will affect toilets, baths/showers and wash hand basins. Apologies for any inconvenience this may cause. |
| Horsman House 25-68 | Planned Electrical Shutdown | 03/09/2025 | 19/09/2025 | There will be an interruption to the service of Lift 4055 Horsman House daily from 8am – 4pm on 16-09-25 to 19-09-25. |
| Martin House 30-54 | Planned Electrical Shutdown | 03/09/2025 | 19/09/2025 | There will be an interruption to the service of Lift 1151 Martin House daily from 8am – 4pm on 16-09-25 to 19-09-25. |
| Jephson House 1-12 | Planned minor refurbishment of lift 4041 | 18/08/2025 | 10/10/2025 | There will be an interruption to the lift services from 8am on 01/09/25 until 10/10/25 for minor refurbishment work |
| . | . | 15/11/2023 | TBC |
Page last updated: 01 October 2025 21:24
