Communal breakdowns
This page is updated every two hours between the hours of 8am to 10pm with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may change.
Important safety notice – potential issue affecting your boiler
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The communal heating system is changing to winter mode across the borough in phases on 16 and 17 October 2025. This is due to the outside temperatures dropping below 17°C in the day and below 10°C in the evening for 5 consecutive days.
If your issue is not listed, find out how to report a repair.
Page last updated: 31 October 2025 13:06
| Block name | Outage description | Date reported | Estimated return to service | Status |
|---|---|---|---|---|
| Market Place, Rouel Road, 8-13(C), 12a, 13a & 14-24(C)., SE16 3UQ | Loss of heating and hot water service | 31/10/2025 | TBC | Contractors to attend and investigate |
| Rock Grove Way 1-41 | Loss of hot water service | 31/10/2025 | TBC | Contractors to attend and investigate |
| Millender Walk 1-78 | Lift 5083 out of service | 31/10/2025 | TBC | Repairs to attend and investigate |
| Helen Taylor House 1-8 | Urgent shutdown of secondary water service | 31/10/2025 | 06/11/2025 | There will be a interruption to the secondary water service affecting toilets, baths/showers and wash hand basins from 8am on 06/11/2025 for a period of approximately 5 hours for urgent maintenance work. |
| Amina Way 61-87 | Loss of heating and hot water service | 31/10/2025 | TBC | Contractors to attend and investigate. |
| Swan Mead 82-104 | Loss of secondary water service | 31/10/2025 | TBC | Contractors to attend and investigate. |
| Lucey Way 2-252 (evens) | Loss of hot water service | 31/10/2025 | TBC | Contractors to attend and investigate. |
| Lucey Way 37-71 odds | Loss of hot water service | 31/10/2025 | TBC | Contractors to attend and investigate. |
| Harcourt Street 8-10 | Loss of heating service | 31/10/2025 | TBC | Contractors to attend and investigate. |
| Fir Trees Close 1-36 | Loss of heating service | 31/10/2025 | 31/10/2025 | Contractors to attend and investigate.
Returned to service 31/10/2025 - please allow approximately 2 hours from 12:30pm for service to be fully operational. |
| Iliffe Street 1-96 | Planned shutdown of secondary water service | 30/10/2025 | 13/11/2025 | There will be a interruption to the secondary water service from 9am on the 13/11/2025 for a period of approximately 4 hours which will affect toilets, baths/showers and wash hand basins for essential maintenance work. |
| Priory Court 1-72
Priory Court T&RA Hall |
Planned shutdown of heating and hot water service | 30/10/2025 | 13/11/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 13/11/2025 for approximately 8 hours for essential maintenance works |
| Fir Trees Close 1-12
Mahogany Close 20-25 Russia Dock Road 35-38 |
Loss of heating service | 30/10/2025 | 30/10/2025 | Contractors to attend and investigate
Returned to service 30/10/2025 please allow approximately 2 hours from 12pm for service to be fully operational. |
| Tissington Court 1-134
George Walter Court SHU 1-49 McIntosh House 1-24 Westlake 1-130 Adron 1-16 Millender Walk 1-78 |
Planned shutdown of heating and hot water services | 30/10/2025 | 13/11/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 13/11/25 for approximately 7 hours for essential maintenance works. |
| Pynfolds 72-83 | Lift 5067 out of service | 30/10/2025 | 30/10/2025 | Engineer to attend and investigate
Returned to service 30/10/2025 |
| Barrett House 1-20 | Lift 1100 out of service | 30/10/2025 | 30/10/2025 | Processor removed for repair
Returned to service 30/10/2025 |
| Leysdown House 1-49 | Loss of heating and hot water service | 30/10/2025 | 30/10/2025 | Contractors to attend and investigate
Returned to service 30/10/2025 - please allow approximately 2 hours from 4:30pm for service to be fully operational. |
| Cadbury Way 115-149 | Loss of heating and hot water service | 30/10/2025 | 30/10/2025 | Contractors to attend and investigate
Update 30/10/2025 @ 4pm repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible Returned to service 30/10/2025 |
| Toussaint Walk 10-20 | Loss of heating service | 30/10/2025 | 30/10/2025 | Contractors to attend and investigate
Returned to service 30/10/2025 - please allow approximately 2 hours from 4:45pm for service to be fully operational. |
| Coniston House, Wyndham Road 1-82(C) ., SE5 0UF | Loss of heating and hot water services | 30/10/2025 | 31/10/2025 | Contractor to attend and investigate
Outage resolved |
| Burton House 1-8 | Planned shutdown of main water and secondary water service | 29/10/2025 | 11/11/2025 | There will be a interruption to the mains and secondary water services from 9am on the 11/11/2025 for a period of approximately 8 hours. This will affect the secondary water supply to toilets, baths/showers and wash hand basins and the mains drinking water service. Apologies for any inconvenience this may cause. |
| Badminton House 1-12 | Planned electrical shutdown | 29/10/2025 | 13/11/2025 | There will be an interruption to electrical services on Thursday, 13 November 2025, from 9:00am for approximately 4 hours. This essential electrical maintenance work will affect communal lighting and mains water services, including the drinking water supply. |
| Lynton Estate 22-29 | Planned shutdown of mains water and secondary water service | 29/10/2025 | 11/11/2025 | There will be a interruption to the mains and secondary water services from 9am on the 11/11/2025 for a period of approximately 8 hours. This will affect the secondary water supply to toilets, baths/showers and wash hand basins and the mains drinking water service. Apologies for any inconvenience this may cause. |
| Redwood Close 1-26
Russia Dock Road 1-4 Teak Close 1-12 |
Loss of heating service | 29/10/2025 | TBC | Contractors to attend and investigate
Update 29/10/2025 @ 4pm repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible |
| Redman House 53-110 | Loss of hot water service | 29/10/2025 | TBC | Contractors to attend and investigate
Update 29/10/2025 @ 4pm repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible |
| Coniston House, Wyndham Road 1-82(C) ., SE5 0UF | Loss of hot water service to the block. | 29/10/2025 | 29/10/2025 | Contractors to attend and investigate.
Returned to service 29/10/2025 please allow approximately 2 hours from 38:00pm for service to be fully operational |
| Lucy Brown House, Park Street 1-39(C) ., SE1 9EG | Loss of heating and hot water service to the block. | 29/10/2025 | 29/10/2025 | Contractors to attend and investigate.
Returned to service 29/10/2025 please allow approximately 2 hours from 8:00pm for service to be fully operational |
| Mcintosh House 1-24 | Loss of secondary water service | 29/10/2025 | 29/10/2025 | Contractors to attend and investigate
Returned to service 29/10/2025 please allow approximately 2 hours from 8:00pm for service to be fully operational |
| Brook Drive 1-38 71-89 | Loss of heating service | 29/10/2025 | 29/10/2025 | Contractors to attend and investigate
Update 29/10/2025 @ 4pm repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible Returned to service 29/10/2025 please allow approximately 2 hours from 8:00pm for service to be fully operational |
| Pear Court, East Surrey Grove 1-8(C), 10-18(C) ., SE15 6PF | Loss of hot water service to the block. | 29/10/2025 | 29/10/2025 | Contractors to attend and investigate.
Outage resolved |
| Mccoid Way, 2-10 SE1 1PT | Loss of heating and hot water service to the block. | 29/10/2025 | 30/10/2025 | Contractors to attend and investigate.
Outage resolved |
| Marchwood Close 1-62 | Lift 6168 out of service | 28/10/2025 | TBC | Engineer to attend and investigate |
| Ballow Close 1-12
Coleby Path 1-32 Havil Street 6-24 Owgan Close 1-46 Stacy Path 1-12 |
Planned shutdown of heating and hot water services | 28/10/2025 | 10/11/2025 | There will be an interruption to the heating & hot water service to your block from 9am on 10/11/2025 for approximately 8 hours for essential maintenance works. |
| D'Eynsford Estate | Planned shutdown of heating and hot water service | 28/10/2025 | 11/11/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 11/11/25 for approximately 8 hours for essential maintenance works. |
| Lucy Brown House SHU 1-38 | Planned shutdown of heating and hot water service | 28/10/2025 | 11/11/2025 | There will be an interruption to the heating & hot water service to your block from 9am on 11/11/2025 for approximately 7 hours for essential maintenance works. |
| Rowan Court, Garnies Close 26-49(C), SE15 6PE | Loss of hot water service | 28/10/2025 | 29/10/2025 | Contractors to attend and investigate.
Returned to service 29/10/2025 please allow approximately 2 hours from 8am for service to be fully operational |
| Pear Court, East Surrey Grove 1-8(C), 10-18(C), SE15 6PF | Loss of hot water service | 28/10/2025 | 29/10/2025 | Contractors to attend and investigate.
Returned to service 29/10/2025 please allow approximately 2 hours from 8am for service to be fully operational |
| Perronet House 1-90 | Lift 1115 out of service | 28/10/2025 | 30/10/2025 | Part required
Returned to service 30/10/2025 |
| Styles House 1-48 | Lift 1090 out of service | 27/10/2025 | TBC | Part required |
| Acorn Estate | Planned shutdown of heating and hot water service | 27/10/2025 | 10/11/2025 | There will be an interruption to the heating & hot water service to your block from 9am on 10/11/2025 for approximately 8 hours for essential maintenance works. |
| Leontine Close 1-99 | Urgent shutdown of mains water service | 27/10/2025 | 30/10/2025 | There will be a interruption to the mains water services from 9am on the 30/10/2025 for a period of approximately 4 hours for urgent maintenance works |
| Alfred Salter House 1-8 | Planned shutdown of heating and hot water, secondary and mains water service | 27/10/2025 | 10/11/2025 | There will be a interruption to the heating, hot water, mains and secondary water services from 9am on the 10/11/2025 for a period of approximately 8 hours. This will affect the heating, hot water, secondary water supply to toilets, baths/showers and wash hand basins and the mains drinking water service. Apologies for any inconvenience this may cause. |
| Marden square 2-185 | Planned shutdown of hot water service | 27/10/2025 | 10/11/2025 | There will be an interruption to the hot water service to your block from 9am on 10/11/2025 for approximately 7 hours for essential maintenance works. |
| Lockwod Square | Loss of heating service | 27/10/2025 | TBC | Contractors to attend and investigate |
| Horsman House 25-68 | Planned refurbishment of Lift 4055 | 27/10/2025 | 08/01/2026 | There will be an interruption to the lift services from 8am on 10/11/25 until 08/01/26 for refurbishment work |
| Trevelyan House 1-55 | Planned refurbishment of Lift 4127 | 27/10/2025 | 08/01/2026 | There will be an interruption to the lift services from 8am on 10/11/25 until 08/01/26 for refurbishment work |
| Blick House 1-38 | Planned shutdown of heating and hot water service, mains drinking water and secondary water service | 24/10/2025 | 04/11/2025 | There will be a interruption to the heating, hot water, mains and secondary water services from 9am on the 04/11/2025 for a period of approximately 8 hours. This will affect the heating, hot water, secondary water supply to toilets, baths/showers and wash hand basins and the mains drinking water service. Apologies for any inconvenience this may cause. |
| Suffield House 1-29 | Planned shutdown of secondary water service | 24/10/2025 | 04/11/2025 | There will be an interruption to the secondary water service to the block affecting toilets, baths/showers and wash hand basin on 04/11/25 from 9am for approximately 4 hours for essential maintenance works |
| Lockwood Square 1-188 | Loss of heating service | 24/10/2025 | TBC | Contractors to attend and investigate |
| Locksfield SHU 1-32 | Planned shutdown of heating and hot water service | 23/10/2025 | 06/11/2025 | There will be an interruption to the heating service to your block from 9am on 06/11/25 for approximately 7 hours for essential maintenance works. |
| Neville Close 22-103 | Loss of hot water service | 23/10/2025 | TBC | Contractors to attend and investigate |
| Westonbirt Court 1-30 | Loss of heating and hot water service | 23/10/2025 | TBC | Contractors to attend and investigate
Update 23/10/2025 @ 4pm repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible. |
| Missenden 44-75 | Loss of hot water service | 23/10/2025 | TBC | Contractors to attend and investigate
Update 23/10/25 @ 4pm repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible |
| Wyndham Estate | Loss of heating and hot water service | 23/10/2025 | TBC | Contractors to attend and investigate
Update 23/10/2025 @ 4pm repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible |
| Pallant House 1-57 | Lift 1174 out of service | 23/10/2025 | 30/10/2025 | Contractors to attend and investigate
Returned to service 30/10/2025 |
| Layard Square 1-156(C); Drummond Road 151(C), SE16 2JY | Loss of secondary water service | 22/10/2025 | TBC | Contractors to attend and investigate |
| Hanworth House 1-140 | Urgent shutdown of hot water, mains water and secondary water services | 22/10/2025 | 30/10/2025 | There will be a interruption to the hot water, mains water and secondary water services from 9am on the 30/10/2025 for a period of approximately 8 hours for urgent maintenance work. This will affect the hot water, secondary water supply to toilets, baths/showers and wash hand basins and the mains drinking water service. Apologies for any inconvenience this may cause. |
| Lettsom Estate:
Camberwell Grove 125-151(o) Walters House 1-14 Craston House 1-8 Springfield House 1-24 Edgecombe House 1-28 Harden House 1-39 Vestry Road 76-142 Fearnley House 1-132 Lettsom T&RA Hall Vestry Road 114 T&RA Hall Pembury House 1-16 Mcneil Road 1-92 Chatham House 1-18 Rignold House 1-16 Fowler House 1-14 |
Planned shutdown of heating and hot water services | 21/10/2025 | 03/11/2025 | There will be an interruption to the heating & hot water service to your block from 9am on 03/11/2025 for approximately 8 hours for essential maintenance works. |
| Tissington Court 73-134 | Planned shutdown of heating, hot, secondary and mains water services | 20/10/2025 | 03/11/2025 | There will be a interruption to the heating, hot water, mains and secondary water services from 9am on the 03/11/2025 for a period of approximately 8 hours. This will affect the heating, hot water, secondary water supply to toilets, baths/showers and wash hand basins and the mains drinking water service. Apologies for any inconvenience this may cause. |
| Cooks Road 1-11 | Planned shutdown of secondary water service | 20/10/2025 | 03/11/2025 | There will be an interruption to the secondary water service to the block affecting toilets, baths/showers and wash hand basins on 03/11/2025 from 9am for approximately 4 hours for essential maintenance works. |
| Whitney House, Albrighton Road 1-24(C)., SE22 8AF | Loss of primary water services | 17/10/2025 | TBC | Contractors ta attend and investigate. |
| Trevithick House 1-52 | Lift 5080 out of service | 17/10/2025 | TBC | Repairs required |
| Kevan House 1-82 | Planned shutdown of heating and hot water service | 17/10/2025 | 31/10/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 31/10/25 for approximately 7 hours for essential maintenance works. |
| Rumford House 1-25 | Planned shutdown of secondary water service | 17/10/2025 | 29/10/2025 | There will be an interruption to the secondary water service to the block affecting toilets, baths/showers and wash hand basins on 29/10/25 from 9am for approximately 4 hours for essential maintenance works. |
| Gardiner House 1-4 | Planned shutdown of heating, hot water, mains and secondary water service | 17/10/2025 | 31/10/2025 | There will be a interruption to the heating, hot water, mains and secondary water services from 9am on the 31/10/2025 for a period of approximately 8 hours. This will affect the heating, hot water, secondary water supply to toilets, baths/showers and wash hand basins and the mains drinking water service. Apologies for any inconvenience this may cause. |
| Cezanne House 1-28 | Loss of heating and hot water service | 17/10/2025 | TBC | Contractors to attend and investigate |
| Mccoid Way 1-22
Collinson Walk 1-40 Scovell Crescent 1-47 Borough Square 1-15 |
Planned shutdown of heating and hot water service | 16/10/2025 | 29/10/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 29/10/25 for approximately 7 hours for essential maintenance works. |
| Locksfield 1-34 SHU | Planned shutdown of secondary water service | 16/10/2025 | 30/10/2025 | There will be an interruption to the secondary water service to the block affecting toilets, baths/showers and wash hand basin on 30/10/25 from 8am for approximately 4 hours for essential maintenance works |
| King Charles Court SHU 1-36 | Planned shutdown of secondary water service | 16/10/2025 | 29/10/2025 | There will be an interruption to the secondary water service to the block affecting toilets, baths/showers and wash hand basin on 29/10/25 from 8am for approximately 4 hours for essential maintenance works |
| Gayhurst 1-61 | Planned shutdown of hot water service | 16/10/2025 | 30/10/2025 | There will be an interruption to the hot water service to your block from 9am on 30/10/25 for approximately 4 hours for essential maintenance works. |
| Tilling House 1-36 | Planned shutdown of secondary water service | 16/10/2025 | 30/10/2025 | There will be an interruption to the secondary water service to the block affecting toilets, baths/showers and wash hand basin on 30/10/25 from 9am for approximately 4 hours for essential maintenance works |
| Conant House, St Agnes Place 1-56 | Loss of heating and hot water services | 15/10/2025 | TBC | Contractors to attend and investigate
Update 15/10/2025 @ 4pm repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible. |
| Dartford House 1-41 | Planned shutdown of heating, hot water, secondary water and mains water services | 14/10/2025 | 29/10/2025 | There will be a interruption to the heating, hot water, mains water and secondary water services from 9am daily on the 28/10/2025 & 29/10/2025 for a period of approximately 8 hours each day. This will affect the heating, hot water, secondary water supply to toilets, baths/showers and wash hand basins and the mains drinking water service. Apologies for any inconvenience this may cause. |
| Boundary House 35-58 | Planned shutdown of lift 4053 | 14/10/2025 | 04/11/2025 | There will be an interruption to lift services from 8am on 28/10/25 for approximately 10 hours for essential repair work
Update 15/10/2025: Due to unforeseen circumstances, the planned shutdown has been rescheduled and will now take place on 04/11/25 from 8am for approximately 10 hours for essential repair work. Apologies for any inconvenience caused. |
| Marden Square 1-185(C), SE16 2HZ | Loss of heating service | 12/10/2025 | TBC | Contractors to attend and investigate |
| Cartwright House 1-16 | Lift 1145 out of service | 06/10/2025 | 30/10/2025 | Repairs required
Update 23/10/2025: Parts required Returned to service 30/10/2025 |
| Keyworth Hostel | Lift 2000 out of service | 25/09/2025 | TBC | Technician to attend and investigate
Update 29/10/2025: Specialists contractors to attend and carry out repairs |
| . | . | 15/11/2023 | TBC |
Page last updated: 31 October 2025 13:06
