Communal breakdowns
This page is updated every two hours between the hours of 8am to 10pm with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may change.
Important safety notice – potential issue affecting your boiler
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The communal heating system is changing to winter mode across the borough in phases on 16 and 17 October 2025. This is due to the outside temperatures dropping below 17°C in the day and below 10°C in the evening for 5 consecutive days.
If your issue is not listed, find out how to report a repair.
Page last updated: 07 February 2026 18:39
| Block name | Outage description | Date reported | Estimated return to service | Status |
|---|---|---|---|---|
| Brook Drive Flats 1-38(C) / 71-89(O) ., SE11 4TR | Loss of hot water service | 07/02/2026 | 07/02/2026 | Contractor to attend and investigate
Returned to service 07/02/2026 - Please allow approximately 2 hours from 01:30 for service to be fully operational. |
| Fir Trees Close 1-12(C); Mahogany Close 20-25(C); Russia Dock Road 35-38(C)., SE16 5NH | Loss of heating service | 07/02/2026 | 07/02/2026 | Contractors to attend and investigate
Returned to service 07/02/2026 - Please allow approximately 4 hours from 10am for service to be fully operational |
| Alscot Way 2-10(E) ., SE1 5XT | Loss of heating services | 07/02/2026 | TBC | Contractors to attend and investigate |
| Brewhouse Walk 1-33; Farrins Rents 22-31 | Loss of heating service | 07/02/2026 | TBC | Contractor to attend and investigate |
| Surrey Docks Estate
Brewhouse Walk 1-33 Buckters Rents 1-5,7-51 (odd) Farrins Rents 1-31 Fir Trees Close 1-36 Globe Pond Road 1 Mahogany Close 1-25 Russia Dock Road 1-39 Redwood Close 1-26 Staples Close 1-27 Teak Close 1-35 |
Loss of heating service | 07/02/2026 | 07/02/2026 | Contractor to attend and investigate
Returned to service 07/02/2026 - Please allow approximately 4 hours from 10am for service to be fully operational. |
| Setchell Estate | Loss of heating and hot water service | 07/02/2026 | 07/02/2026 | Contractor to attend and investigate
Returned to service 07/02/2026 - Please allow approximately 4 hours from 2:30pm for service to be fully operation |
| Perronet House 1-90; Tenants Clubroom 44 | loss of hot water service | 07/02/2026 | 07/02/2026 | contractor to attend and investigate
Returned to service 07/02/2026 - Please allow approximately 2 hours from 2:30pm for service to be fully operational |
| Soane House 1-30 | Loss of heating service | 07/02/2026 | 07/02/2026 | Contractor to attend and investigate
Returned to service 07/02/2026 - Please allow approximately 2 hours from 4:30pm for service to be fully operational |
| Wivenhoe Close 1-203(O) | Loss of hot water service | 07/02/2026 | 07/02/2026 | Contractor to attend and investigate
Returned to service 07/02/2026 - Please allow approximately 2 hours from 5pm for service to be fully operational |
| McCoid Way 1-21 | Loss of heating and hot water service | 07/02/2026 | TBC | Contractor to attend and investigate |
| Power Cut SE17 2 Area | Loss of electricity | 06/02/2026 | 06/02/2026 | UK power networks contractor to attend and investigate
Returned to service |
| Fair Street 2, Fair Street Hall & Flats 1-18 | Loss of heating service | 06/02/2026 | 06/02/2026 | Contractor to attend and investigate
Returned to service 06/02/2026 - Please allow approximately 2 hours from 10am for service to be fully operational. |
| Fair Street 2, Fair Street Hall & Flats 1-18( | Loss of heating service | 06/02/2026 | TBC | Contractor to attend and investigate |
| Leconsfield 1-34 | Lift 2105 out of service | 06/02/2026 | TBC | Contractors to attend and investigate |
| Dunstall House 1-24 | Lift 3168 out of service | 06/02/2026 | TBC | Contractors to attend and investigate |
| Galatea Square 30-68 | Loss of heating service | 06/02/2026 | 06/02/2026 | Contractor to attend and investigate
Returned to service 06/02/2026 - Please allow approximately 2 hours from 10am for service to be fully operational. |
| Cooks Road 1-11 | Planned shutdown of primary mains water and secondary water services | 06/02/2026 | 17/02/2026 | There will be an interruption to the primary mains water service affecting the drinking water supply and the secondary water service affecting toilets, baths/showers, wash hand basins on the 17/02/2026. The mains water will be isolated from 9am for approximately 3 hours. The secondary water will be isolated from 9am for approximately 8 hours. This is to enable essential maintenance works. |
| Bath Close 1-60 | Planned shutdown of secondary water services | 06/02/2026 | 20/02/2026 | There will be an interruption to the secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 20/02/2026 for a period of approximately 8 hours for planned maintenance work. |
| Surrey Docks Estate
Brewhouse Walk 1-33 Buckters Rents 1-51 Farrins Rents 1-31 Fir Trees Close 1-36 Globe Pond Road 1 Mahogany Close 1-25 Russia Dock Road 1-39 Redwood Close 1-26 Staples Close 1-27 Teak Close 1-35 |
Emergency shutdown of heating and hot water services | 06/02/2026 | 10/02/2026 | There will be an interruption to the heating and hot water services to the estate from 9am on 10/02/26 for approximately 7 hours for emergency maintenance works. |
| Trevelyan House 1-63 | Loss of heating and hot water services | 06/02/2026 | TBC | Contractor to attend and investigate |
| Soane House, Roland Way 1-30(C) ., SE17 2JF | Loss of heating and hot water services | 06/02/2026 | 07/02/2026 | Contractors to attend and investigate
Returned to service 07/02/2026 - Please allow approximately 2 hours from 01:30 for service to be fully operational. |
| Soane House, Roland Way 1-30(C) ., SE17 2JF | Loss of heating and hot water services | 06/02/2026 | 06/02/2026 | Contractors to attend and investigate
Resolved on 06/02/26 @ 22:27 |
| Fair Street 2, Fair Street Hall & Flats 1-18(C)., SE1 2XT | Loss of heating and hot water services | 06/02/2026 | 06/02/2026 | Contractors to attend and investigate
Resolved on 06/02 at 22:57 |
| Perronet House, Princess Street 1-90 | Loss of hot water service | 06/02/2026 | 07/02/2026 | Contractors to attend and investigate
Returned to service 07/02/2026 - Please allow approximately 2 hours from 01:30 for service to be fully operational. |
| Fir Trees Close 1-12(C); Mahogany Close 20-25(C); Russia Dock Road 35-38(C)., SE16 5NH– | Loss of heating and hot water services | 06/02/2026 | 07/02/2026 | Contractors to attend and investigate
Returned to service 07/02/2026 - Please allow approximately 2 hours from 01:30 for service to be fully operational. |
| Ivybridge House, Quorn Road 1-22(C)– | Loss of cold water services | 06/02/2026 | 07/02/2026 | Contractors to attend and investigate
Returned to service 07/02/2026 - Please allow approximately 2 hours from 23:30 for service to be fully operational. |
| Smeaton court , Rockingham street 1-54 | Loss of heating and hot water services | 05/02/2026 | 05/02/2026 | Contractors to attend and investigate
Returned to service 05/02/2026 - Please allow approximately 2 hours from 10am for service to be fully operational. |
| Selbourne 41-47 | Lift 1181 is out of service | 05/02/2026 | TBC | Contractors to attend and investigate |
| Wyndham Estate
Aberfeldy House 1-155 Andrews Walk 1-31 Bethwin Road 97-111 Chalmers Walk 1-20 Copley Close 1-5 Dale Road 1-6 Glenfinlas Way 1-53 Grimsel Path 2-45 Hanworth House 1-140 Hilingdon Street 143-151 John Ruskin Street 110-124 Kirwyn Way 1-38 Laxley Close 9-56 Trevelyan House 1-63 |
Planned shutdown of heating and hot water services | 05/02/2026 | 19/02/2026 | There will be an interruption to the heating and hot water services from 9am on the 19/02/2026 for a period of approximately 7 hours for urgent maintenance work |
| Amina Way 1-31 | Loss of heating service | 05/02/2026 | 06/02/2026 | Contractor to attend and investigate
Returned to service |
| Attleborough Court 1-57 | Loss of heating and hot water services | 05/02/2026 | 05/02/2026 | Contractor to attend and investigate
Returned to service 05/02/2026 please allow approximately 2 hours from 6:30pm for service to be fully operational |
| Lower Road 187 -205 (0) 22-36 Tawny Way (C) | Loss of heating and hot water service to the block | 05/02/2026 | 06/02/2026 | Contractors to attend and investigate
Returned to service |
| Martin House 30-54 | Lift 1151 Out of service | 04/02/2026 | TBC | Contractors to attend and investigate. |
| Falcon Point 1-10 | Planned shutdown of secondary water service | 04/02/2026 | 18/02/2026 | There will be a interruption to the secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 18/02/2026 for a period of approximately 8 hours for essential maintenance works |
| Calverton 1-31
Danesfield 1-31 Emberton 1-35 Latimer 1-61 Latimer 62-85 Latimer 86-113 Latimer 114-141 |
Urgent shutdown of heating and hot water services | 04/02/2026 | 11/02/2026 | There will be an interruption to the heating and hot water services from 9am on the 11/02/2026 for a period of approximately 8 hours for urgent maintenance work |
| Perronet House, Princess Street 1-90 | Loss of hot water service | 04/02/2026 | 05/02/2026 | Contractors to attend and investigate
Returned to service 05/02/2026 please allow approximately 2 hours from 06:30 am for service to be fully operational |
| Priory Court 1-36
Priory Court 37-72 Priory Court TRA Hall |
Planned shutdown of heating and hot water services | 03/02/2026 | 17/02/2026 | There will be an interruption to the heating and hot water services to the block from 9am on the 17/02/2026 for a period of approximately 8 hours for essential maintenance work |
| Chatham House 1-18 | Planned shutdown of hot water service | 03/02/2026 | 17/02/2026 | There will be an interruption to the hot water service to the block from 9am on the 17/02/2026 for a period of approximately 8 hours for essential maintenance work |
| Falcon Point 1-10 | Planned shutdown of secondary water service | 02/02/2026 | 16/02/2026 | There will be a interruption to the secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 16/02/2026 for a period of approximately 3 hours for essential maintenance works |
| Canada Estate:
Columbia Point 1-80 Regina Point 1-80 |
Planned shutdown of heating and hot water services | 02/02/2026 | 16/02/2026 | There will be an interruption to the heating and hot water services to the Estate from 9am on the 16/02/2026 for a period of approximately 7 hours for essential maintenance work |
| Bateman 1-68 | Lift 4103 out of service | 02/02/2026 | 05/02/2026 | Repairs required
Returned to service 05/02/2026 |
| Livingstone House 1-45 | Lift 6108 out of service | 02/02/2026 | 06/02/2026 | Contractors to attend and investigate.
Returned to service 06/02/2026 |
| Bath Close 1-60 | Planned shutdown of secondary water services | 29/01/2026 | 13/02/2026 | There will be a interruption to the secondary water service affecting toilets, baths/showers and wash hand basins from 9am on Thursday 12th February 2026 and Friday 13th February 2026 for a period of approximately 8 hours on each day for planned maintenance work. |
| Falcon Point 73-84 | Planned shutdown of secondary water service | 28/01/2026 | 11/02/2026 | There will be a interruption to the secondary water service affecting toilets, baths/showers and wash hand basins from 9am on the 11/02/2026 for a period of approximately 8 hours for planned maintenance work. |
| Winchester Close 2-102 | Urgent shutdown of heating and hot water service | 28/01/2026 | 05/02/2026 | There will be an interruption to the heating and hot water services to the block from 9am on the 05/02/2026 for a period of approximately 7 hours for urgent maintenance work |
| Havil Street Estate
Dalwood Street 9-19 Havil Street 21-157 Havil Street 165,171,175,179,183 Sedgmoor Place 20-114 Sedgmoor Place 138-148 |
Planned shutdown to heating and hot water services | 27/01/2026 | 09/02/2026 | There will be an interruption to the heating and hot water services to the block from 9am on the 09/02/2026 for a period of approximately 7 hours for essential maintenance work |
| Andoversford Court 1-88 | Planned shutdown of hot water and secondary water service | 27/01/2026 | 16/02/2026 | There will be a interruption to the secondary water service affecting toilets, baths/showers and wash hand basins and the hot water service from 9am on the 09/02/2026 and again from 9am on the 16/02/2026 for a period of approximately 7 hours on each day for planned maintenance work. |
| Russell Court 1-44 | Planned shutdown of hot water and secondary water service | 27/01/2026 | 10/02/2026 | There will be a interruption to the secondary water service affecting toilets, baths/showers and wash hand basins and the hot water service from 8am on the 10/02/2026 for a period of approximately 9 hours for planned maintenance work. |
| Lockwood Square 3-188 | Planned shutdown of heating and hot water service | 26/01/2026 | 09/02/2026 | There will be an interruption to the heating and hot water services to the block from 9am on the 09/02/2026 for a period of approximately 7 hours for essential maintenance work |
| Falcon Point 73-84 | Planned shutdown of secondary water service | 26/01/2026 | 09/02/2026 | There will be a interruption to the secondary water service affecting toilets, baths/showers and wash hand basins from 9am on the 09/02/2026 for a period of approximately 3 hours for planned maintenance work. |
| Lowell House 1-20 | Planned shutdown of secondary water services | 26/01/2026 | 09/02/2026 | There will be a interruption to the secondary water service affecting toilets, baths/showers and wash hand basins from 9am on the 09/02/2026 for a period of approximately 4 hours for planned maintenance work. |
| Staveley Close 1-18
Bath Close 62-102 |
Planned shutdown of heating and hot water service | 23/01/2026 | 06/02/2026 | There will be an interruption to the heating and hot water services to the block from 9am on the 06/02/2026 for a period of approximately 8 hours for essential maintenance work |
| Falcon Point 57-72 | Planned shutdown of secondary water service | 22/01/2026 | 05/02/2026 | There will be a interruption to the secondary water service affecting toilets, baths/showers and wash hand basins from 9am on the 05/02/2026 for a period of approximately 8 hours for planned maintenance work. |
| Ryegates 1-27 | Loss of gas service | 22/01/2026 | TBC | Contractors SGN have isolated the gas supply to the block to allow for emergency repairs to be carried out to the gas riser. |
| Sydenham Hill Estate | Planned shutdown of heating and hot water service | 22/01/2026 | 05/02/2026 | There will be an interruption to the heating and hot water services to the block from 9am on the 05/02/2026 for a period of approximately 8 hours for essential maintenance work. |
| William Rushbrooke 1-15
William Rushbrooke 16-30 |
Planned shutdown of secondary water service | 21/01/2026 | 05/02/2026 | William Rushbrooke 1-15
There will be a interruption to the secondary water service affecting toilets, baths, showers and wash hand basins from 9am on 03/02/2026 for a period of approximately 8 hours for planned maintenance work. William Rushbrooke 16-30 There will be a interruption to the secondary water service affecting toilets, baths, showers and wash hand basins from 9am on the 04/02/2026 and 05/02/2026 for a period of approximately 8 hours each day for planned maintenance work. Update 04/02/2026 @ 4pm - Today's shutdown will run slightly longer than planned as our contractors have identified a minor issue requiring attention. We anticipate service to be restored by approximately 8:30pm. Apologies for the inconvenience caused. |
| Boughton House 1-25 | Lift 1160 out of service | 19/01/2026 | 06/02/2026 | Returned to service 06/02/2026 |
| Trevelyan House 13-63 | Planned refurbishment of Lift 4128 | 29/12/2025 | 27/02/2026 | There will be an interruption to the lift services from 8am on 12/01/26 until 27/02/26 for refurbishment work |
| Horsman House 25-68 | Planned refurbishment of Lift 4056 | 29/12/2025 | 27/02/2026 | There will be an interruption to the lift services from 8am on 12/01/26 until 27/02/26 for refurbishment work |
| Swinburne Court 1- 9, SE5 8EP | Door Entry Fault | 23/12/2025 | TBC | The door entry to your block is faulty & are our contractors are investigating this issue. |
| Lockwood Square 3-188 | Lift 5053 out of service | 19/12/2025 | TBC | Technician to attend and investigate
Update 28/01/26: Due to a lift motor failure, the lift will remain out of service until refurbishment works begin. The start date is yet to be confirmed. Apologies for any inconvenience caused. |
| Pedworth SHU 1-34 | Lift 5200 out of service | 14/11/2025 | TBC | Part required
Update 02/12/25: New door motor required |
| Keyworth Hostel | Lift 2000 out of service | 25/09/2025 | TBC | Technician to attend and investigate
Update 29/10/2025: Specialists contractors to attend and carry out repairs |
Page last updated: 07 February 2026 18:39
