Communal breakdowns
This page is updated every two hours between the hours of 8am to 10pm with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may change.
Important safety notice – potential issue affecting your boiler
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The communal heating system is changing to winter mode across the borough in phases on 16 and 17 October 2025. This is due to the outside temperatures dropping below 17°C in the day and below 10°C in the evening for 5 consecutive days.
If your issue is not listed, find out how to report a repair.
Page last updated: 03 March 2026 19:44
| Block name | Outage description | Date reported | Estimated return to service | Status |
|---|---|---|---|---|
| Lockwood Square 1-188 | Loss of heating and hot water services | 03/03/2026 | 03/03/2026 | Contractors to attend and investigate
Returned to service 03/03/26 - Please allow approximately 2 hours from 8:10am for service to be fully operational. |
| Mccoid Way 1-22
Collinson Walk 1-40 Scovell Crescent 1-7 Borough Square 1-15 |
Emergency shutdown of heating and hot water services | 03/03/2026 | 04/03/2026 | There will be an interruption to heating and hot water services from 9am on the 04/03/2026 for a period of approximately 7 hours for emergency maintenance work. |
| Styles House 1-48 | Loss of heating service | 03/03/2026 | 03/03/2026 | Contractor to attend and investigate
Returned to service 03/03/2026 - Please allow approximately 2 hours from 12:47pm for service to be fully operational. |
| Calverton 1-31
Danesfield 1-31 Emberton 1-35 Latimer 1-141 |
Planned shutdown of hot water service | 03/03/2026 | 17/03/2026 | There will be an interruption to the hot water service from 9am on the 17/03/2026 for a period of approximately 4 hours for essential maintenance work |
| Michael Faraday House 96-105 | Lift 4063 out of service | 03/03/2026 | TBC | Technician to attend and investigate |
| Setchell Way 82-98 | Loss of heating and hot water services | 03/03/2026 | 03/03/2026 | Contractor to attend and investigate
Returned to service 03/03/2026 - Please allow approximately 3 hours from 4:45pm for service to be fully operational. |
| Curtis Way 19-35 | Loss of heating service | 03/03/2026 | 03/03/2026 | Contractor to attend and investigate
Returned to service 03/03/2026 - Please allow approximately 3 hours from 4:45pm for service to be fully operational. |
| Lockwood Square 1-188(C) ., SE16 2HX | Loss of hot water service | 03/03/2026 | 03/03/2026 | Contractors to attend and investigate
Returned to service 03/03/26 - Please allow approximately 2 hours from 19:42 for service to be fully operational. |
| Vaughan House 1-51 | Lift 1057 out of service | 02/03/2026 | TBC | Part required |
| Weyhill House 1-32 | Lift 6116 out of service | 02/03/2026 | TBC | Contractors to attend and investigate |
| Brownlow House 1-20 | Planned refurbishment of lift 5113 | 02/03/2026 | 01/05/2026 | There will be an interruption to the lift services from 8am on 16/03/26 until 01/05/26 for refurbishment work |
| Devon Mansions 76-96 | Planned shutdown of mains water service | 02/03/2026 | 16/03/2026 | There will be interruption to the mains water service to the block which will affect the drinking water supply from 8am on 16/03/26 for a period of approximately 3 hours for essential maintenance work |
| Myer House 1-16
Carlyle House 1-16 Burgess House 1-20 |
Urgent shutdown of mains water service | 02/03/2026 | 10/03/2026 | There will be interruption to the mains water service to the block which will affect the drinking water supply from 9am on 10/03/26 for a period of approximately 6 hours for essential maintenance work |
| Coniston House 1-82 | Loss of hot water service | 02/03/2026 | 03/03/2026 | Contractor to attend and investigate
Returned to service 03/03/26 - Please allow approximately 2 hours from 8:10am for service to be fully operational. |
| Churchyard Row 24-50 | Loss of secondary water service | 02/03/2026 | TBC | Contractor to attend and investigate |
| Leconfield House 1-32 | Lift 2105 out of service | 02/03/2026 | 03/03/2026 | Part required
Returned to service 03/03/2026 |
| Chatham House, Mcneil Road 1-18(C)., SE5 8PN | Loss of hot water service to the block. | 01/03/2026 | 01/03/2026 | Contractors to attend and investigate.
Returned to service 01/03/26 - Please allow approximately 2 hours from 11:14pm for service to be fully operational. |
| Lockwood Square 1-188 | Loss of hot water | 01/03/2026 | 01/03/2026 | Contractors to attend and investigate
Returned to service 01/03/26 - Please allow approximately 2 hours from 2:55pm for service to be fully operational. |
| Primrose House 12-22 | Loss of heating and hot water service | 01/03/2026 | 01/03/2026 | Contractor to attend and investigate
Returned to service 01/03/2026 |
| Chatham House, Mcneil Road 1-18 | Loss of heating service | 01/03/2026 | 01/03/2026 | Contractors to attend and investigate
Returned to service 01/03/2026. |
| Lockwood Square 1-188(C), SE16 2HX | Loss of heating service | 28/02/2026 | 28/02/2026 | Contractor to attend and investigate
Returned to service 28/02/2026 |
| Mawbey Place 2-10 | Loss of heating and hot water services | 28/02/2026 | 28/02/2026 | Contractors to attend and investigate
Returned to service 28/02/26 - Please allow approximately 2 hours from 8pm for service to be fully operational. |
| Blossom Court 1-70 | Loss of hot water | 28/02/2026 | 28/02/2026 | Contractors to attend and investigate
Returned to service 28/02/26 - Please allow approximately 4 hours from 8pm for service to be fully operational. |
| Leyland Court, 1 -42 | Loss of hot water | 28/02/2026 | 28/02/2026 | Contractors to attend and investigate
Returned to service 28/02/26 - Please allow approximately 4 hours from 8pm for service to be fully operational. |
| Primrose House 1-22 | Planned shutdown of heating and hot water services | 27/02/2026 | 12/03/2026 | There will be an interruption to the heating and hot water services to the block from 9am on the 12/03/2026 for a period of approximately 8 hours for essential maintenance work |
| Taplow 1-215
Northchurch 1-76 Wendover 1-178 Wendover 19-240 Wendover 241 -471 Wolverton 1-125 Wolverton 126-151 Wolverton 152-192 Calverton 1-31 Danesfield 1-31 Emberton 1-35 Latimer 1-141 Missenden 166-313 Missenden 1-165 Gayhurst 1-162 Hambledon 1-20 |
Planned shutdown of heating and hot water services | 27/02/2026 | 12/03/2026 | There will be an interruption to the heating and hot water services from 9am on the 12/03/2026 for a period of approximately 8 hours for essential maintenance work |
| Falcon Point 21-30 | Urgent shutdown of secondary water service | 26/02/2026 | 02/03/2026 | There will be interruption to the secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 02/03/2026 for a period of approximately 3 hours for essential maintenance works |
| Falcon Point 85-94 | Planned shutdown of secondary water service | 26/02/2026 | 11/03/2026 | There will be interruption to the secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 11/03/2026 for a period of approximately 8 hours for essential maintenance works |
| Woolstaplers Way 2-153
Cadbury Way 2-149 |
Planned shutdown of heating and hot water services | 26/02/2026 | 10/03/2026 | There will be an interruption to the heating and hot water services to the block from 9am on the 10/03/2026 for a period of approximately 7 hours for essential maintenance work |
| Cowper House 1-24 | Lift 1194 out of service | 26/02/2026 | TBC | Parts required |
| Colbert 1-30
Florian 1-18 Fontenelle 1-42 Lakanal 1-98 Marie Curie 1-98 Mistral 1-72 Racine 1-15 Voltaire 1-30 |
Planned shutdown of heating and hot water services | 26/02/2026 | 11/03/2026 | There will be an interruption to the heating and hot water services to the block from 9am on the 11/03/2026 for a period of approximately 8 hours for essential maintenance work |
| Sedgmoor Place 126-136 | Loss of hot water service | 26/02/2026 | 26/02/2026 | Contractor to attend and investigate
Returned to service Update 26/02/2026 @4pm - Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible |
| Peckham Park Road 125 FLATS 1-16(C) | Loss of hot water service | 26/02/2026 | 26/02/2026 | Contractors to attend and investigate
Returned to service Update 26/02/2026 @4pm - Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible |
| Aberfeldy House 1-155 | Lift 4102 out of service | 26/02/2026 | 03/03/2026 | Technician to attend and investigate
Returned to service 03/03/2026 |
| Barset Road 9-161
Gibbon Road 68-141 Salisbury Terrace 1-11 Tappesfield Road 25-93 Howbury Road 20-30 |
Planned shutdown of heating and hot water services | 25/02/2026 | 10/03/2026 | There will be interruption to the heating and hot water services to your block from 9am on the 10/03/2026 for a period of approximately 8 hours for essential maintenance work |
| Staveley Close 79-84 | Loss of hot water service | 25/02/2026 | TBC | Contractor to attend and investigate |
| Dennis Cluney House 1-40
Lazenby House 1-9 |
Loss of heating and hot water services | 25/02/2026 | 25/02/2026 | Contractors are on site today carrying out emergency maintenance works which will affect your heating and hot water services. Apologies for any inconvenience caused.
Returned to service 25/02/2026 - Please allow approximately 2 hours from 7pm for service to be fully operational. |
| Ayres Street 11-29 | Planned shutdown of mains and secondary water services | 25/02/2026 | 10/03/2026 | The shutdown scheduled for the 10/03/2026 will not go ahead and will be rearranged for another date. Apologies for any inconvenience caused. |
| Brodie House 1-30 | Urgent shutdown of mains water service | 24/02/2026 | 02/03/2026 | There will be interruption to the mains water service to the block affecting the drinking water supply from 9am on 02/03/2026 for approximately 6 hours for urgent maintenance work. |
| SE15 1, SE15 5 and SE15 6 Areas | Loss of power | 24/02/2026 | 24/02/2026 | UK power networks contractor to attend and investigate
Returned to service 24.02.26 at 14:45 |
| O’Reilly Street 1-21 | Planned shutdown of heating and hot water services | 24/02/2026 | 10/03/2026 | There will be an interruption to the heating and hot water services to the block from 9am on the 10/03/2026 for a period of approximately 8 hours for essential maintenance work |
| Harry Lambourne 1-36 | Planned shutdown of heating and hot water services | 24/02/2026 | 10/03/2026 | There will be an interruption to the heating and hot water services to the block from 9am on the 10/03/2026 for a period of approximately 8 hours for essential maintenance work |
| Broadmayne, Portland Street, 1-54 | Loss of heating and hot water services | 24/02/2026 | 24/02/2026 | Contractor to attend and investigate
Returned to service Update 24/02/2026 @4pm - Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible. |
| Bath Close 92-102 | Loss of secondary water service | 24/02/2026 | 24/02/2026 | Contractor to attend and investigate
Returned to service |
| 1 - 21 MCCOID WAY, SE1 1PT | Loss of hot water | 24/02/2026 | 24/02/2026 | Contractors to attend and investigate
Returned to service |
| Falcon Point 85-94 | Planned shutdown of secondary water service | 23/02/2026 | 09/03/2026 | There will be interruption to the secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 09/03/2026 for a period of approximately 3 hours for essential maintenance works |
| Crane House 1-70 | Planned shutdown of heating and hot water services | 23/02/2026 | 09/03/2026 | There will be an interruption to the heating and hot water services to the block from 9am on the 09/03/2026 for a period of approximately 8 hours for essential maintenance work |
| Hanworth House 1-140 | Lift 4114 out of service | 23/02/2026 | 25/02/2026 | Part required |
| Crompton House 1-21 | Lift 1146 out of service | 23/02/2026 | 25/02/2026 | Part required |
| Swinburne Court 22-33 | Lift 2023 out of service | 23/02/2026 | TBC | Contractors to attend and investigate
Update 25/02/2026: Drive unit to be removed and sent away for specialist repair |
| Bath Close 92-102(E) | Loss of hot water service | 22/02/2026 | 23/02/2026 | Contractor to attend and investigate
Returned to service 23/02/2026. |
| Wickway Court 1-118
Shannon Court 1-11 Thames Court 16-53 |
Planned shutdown of heating and hot water services | 20/02/2026 | 04/03/2026 | There will be interruption to the heating and hot water services to your block from 9am on the 04/03/2026 for a period of approximately 8 hours for essential maintenance work |
| Lew Evans House 1-39 | Planned shutdown of heating and hot water services | 20/02/2026 | 05/03/2026 | There will be interruption to the heating and hot water services to your block from 9am on the 05/03/2026 for a period of approximately 8 hours for essential maintenance work |
| Maddock Way 9-34
Molesworth House 1-58 Brandon Library |
Planned shutdown of heating and hot water services | 19/02/2026 | 02/03/2026 | There will be interruption to the heating and hot water services to your block from 9am on the 02/03/2026 for a period of approximately 7 hours for essential maintenance work |
| Falcon Point 21-30 | Planned shutdown of secondary water service | 19/02/2026 | 04/03/2026 | There will be interruption to the secondary water service affecting toilets, baths/showers and wash hand basins from 9am on 04/03/2026 for a period of approximately 8 hours for essential maintenance works |
| Brook Drive 1-38 | Lift 1008 out of service | 19/02/2026 | TBC | Technician to attend and investigate |
| Marden Square 2-185 | Lift 5058 out of service | 19/02/2026 | TBC | Contractors to attend and investigate
Update 26/02/2026: Drive unit to be removed and sent away for specialist repair |
| Arnold Estate 302 – 319 | Planned shutdown of mains and secondary water services | 19/02/2026 | 03/03/2026 | The shutdown scheduled for the 03/03/2026 will not go ahead and will be rearranged for another date. Apologies for any inconvenience caused. |
| North Peckham Estate
Pentridge Street 37-67 Danube Court 1-30 Thames Court 1-15 Indus Court 1-8 Amstel Court 1-17 |
Planned shutdown of heating and hot water services | 17/02/2026 | 03/03/2026 | There will be an interruption to heating and hot water services from 9am on the 03/03/2026 for a period of approximately 8 hours for essential maintenance work |
| Castlemead 1-112
Wessonmead 1-5 Bill Westcott Room TRA Hall Bishopsmead 1-38 Churchmead 1-31 |
Planned shutdown of heating and hot water services | 17/02/2026 | 03/03/2026 | There will be an interruption to heating and hot water services from 9am on the 03/03/2026 for a period of approximately 7 hours for essential maintenance work |
| Day House 85-108 | Planned refurbishment of lift 4054 | 16/02/2026 | 17/04/2026 | There will be an interruption to the lift services from 8am on 02/03/26 until 17/04/26 for refurbishment work |
| Cadbury Way 1-149
Woolstaplers Way 1-160 |
Planned shutdown of hot water service | 16/02/2026 | 27/02/2026 | There will be an interruption to the hot water service to the block from 8am on the 27/02/2026 for a period of approximately 5 hours for essential maintenance work. |
| Dighton Court 1-54
Hillingdon Street 81-127 |
Planned shutdown of heating and hot water services | 12/02/2026 | 24/02/2026 | There will be an interruption to the heating and hot water services to the block from 9am on the 24/02/2026 for a period of approximately 7 hours for essential maintenance work |
| Selbourne 41-47 | Lift 1181 is out of service | 05/02/2026 | TBC | Contractors to attend and investigate
Update 18/02/2026: Parts required |
| Swinburne Court 1- 9, SE5 8EP | Door Entry Fault | 23/12/2025 | 24/12/2025 | The door entry to your block is faulty & are our contractors are investigating this issue.
Returned to service 24.12.2025 |
| Lockwood Square 3-188 | Lift 5053 out of service | 19/12/2025 | TBC | Technician to attend and investigate
Update 28/01/26: Due to a lift motor failure, the lift will remain out of service until refurbishment works begin. The start date is yet to be confirmed. Apologies for any inconvenience caused. |
| Pedworth SHU 1-34 | Lift 5200 out of service | 14/11/2025 | TBC | Part required
Update 02/12/25: New door motor required |
| Keyworth Hostel | Lift 2000 out of service | 25/09/2025 | TBC | Technician to attend and investigate
Update 13/02/2026: Technician returning to site to carry out further works needed. |
Page last updated: 03 March 2026 19:44
