Communal breakdowns
This page is updated every two hours between the hours of 8am to 10pm with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may change.
Important safety notice – potential issue affecting your boiler
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The communal heating system is changing to winter mode across the borough in phases on 16 and 17 October 2025. This is due to the outside temperatures dropping below 17°C in the day and below 10°C in the evening for 5 consecutive days.
If your issue is not listed, find out how to report a repair.
Page last updated: 16 November 2025 17:45
| Block name | Outage description | Date reported | Estimated return to service | Status |
|---|---|---|---|---|
| Regina Point, Renforth Street 1-80(C)., SE16 7BB | Loss of heating and hot water service | 16/11/2025 | 16/11/2025 | Contractors to attend and investigate
Returned to service 16/11/2025 please allow approximately 2 hours from 13:57 for service to be fully operational |
| Laird House, Redcar Street 1-82(C) ., SE5 0LT | Loss of heating and hot water service | 16/11/2025 | 16/11/2025 | Contractors to attend and investigate
Returned to service 16/11/2025 please allow approximately 2 hours from 15:15 for service to be fully operational |
| Chatham House, Mcneil Road 1-18(C)., SE5 8PN | No Heating and hot water service | 16/11/2025 | TBC | Contractors to attend and investigate |
| Don Phelan Close 50-127(C)., SE5 7BB | Loss of heating and hot water service | 16/11/2025 | TBC | Contractors to attend and investigate |
| Craston House, Lettsom Street 1-8(C)., SE5 8JL | Loss of heating and hot water services | 16/11/2025 | TBC | Contractors to attend and investigate |
| Morton House, Otto Street 1-39(C)., SE17 3NW | Loss of heating and hot water services | 16/11/2025 | 16/11/2025 | Contractors to attend and investigate
Returned to service 16/11/2025 please allow approximately 2 hours from 17:00 for service to be fully operational |
| Otterburn House, Sultan Street 1-81(C) ., SE5 0XD | Loss of heating and hot water services | 16/11/2025 | 16/11/2025 | Contractors to attend and investigate
Returned to service 16/11/2025 please allow approximately 2 hours from 17:00 for service to be fully operational |
| Dunton Court, Sydenham Hill 1-20(C) ., SE23 3PJ | Loss of heating and hot water services | 15/11/2025 | 15/11/2025 | Contractors to attend and investigate
Returned to service |
| BURTON HOUSE, CHERRY GARDEN ST 1-24 | Loss of secondary water | 15/11/2025 | 15/11/2025 | Contractors to attend and investigate
Returned to service |
| Attleborough Court, Sydenham Hill 1-57 | Loss of heating service | 15/11/2025 | 15/11/2025 | Contractors to attend and investigate
Returned to service |
| Unity Court, Coopers Road 17-31 | Loss of heating and hot water | 15/11/2025 | TBC | Contractors to attend and investigate |
| Pennack Road , SE15 6DE 77-133 | Loss of heating and hot water | 15/11/2025 | 15/11/2025 | Contractors to attend and investigate
Returned to service |
| Mawbey Place 2-10 | Loss of heating and hot water service | 15/11/2025 | 15/11/2025 | Contractors to attend and investigate
Returned to service |
| Westonbirt Court 1-30 | Loss of heating | 15/11/2025 | 15/11/2025 | Contractors to attend and investigate
Returned to service |
| Missende Inville SE17 2HU, 77-165 | Loss of heating and hot water services | 15/11/2025 | 15/11/2025 | Contractors to attend and investigate
Returned to service |
| Wakefield House, Goldsmith Road 1-91 | Loss of heating and hot water | 15/11/2025 | 15/11/2025 | Contractors to attend and investigate
Returned to service |
| Don Phelan Close 50-127 | Loss of heating | 15/11/2025 | 16/11/2025 | Contractors to attend and investigate
Returned to service 16/11/2025 please allow approximately 2 hours from 10:25 for service to be fully operational |
| Don Phelan Close 26-49 SE5 7AZ | Loss of heating | 15/11/2025 | 16/11/2025 | Contractors to attend and investigate
Returned to service 16/11/2025 please allow approximately 2 hours from 10:25 for service to be fully operational |
| Millender Walk 1-78 SE16 2BL | Loss of heating | 15/11/2025 | 15/11/2025 | Contractors to attend and investigate |
| Studland 1-54 | Lift 4079 out of service | 14/11/2025 | TBC | Technician to attend and investigate |
| Pedworth SHU 1-34 | Lift 5200 out of service | 14/11/2025 | TBC | Part required |
| Cornish House 1-68 | Planned shutdown of secondary water service | 14/11/2025 | 27/11/2025 | There will be a interruption to the secondary water service affecting toilets, baths/showers and wash hand basins from 9am on the 27/11/2025 for a period of approximately 4 hours for essential maintenance work. |
| Don Phelan Close 128-164 | Loss of hot water service | 14/11/2025 | 14/11/2025 | Contractors to attend and investigate
Returned to service 14/11/2025 please allow approximately 2 hours from 3pm for service to be fully operational |
| Cronin Street 39-62 | Loss of hot water service | 14/11/2025 | 14/11/2025 | Contractors to attend and investigate
Returned to service 14/11/2025 please allow approximately 2 hours from 3pm for service to be fully operational |
| Harriet Hardy 1-54 | Lift 4215 out of service | 14/11/2025 | TBC | Technician to attend and investigate |
| Dunton Curt 1-20 | Loss of hot water service | 14/11/2025 | 14/11/2025 | Contractors to attend and investigate
Returned to service 14/11/2025 |
| East Surrey Grove 18-38 | Loss of hot water service | 14/11/2025 | 14/11/2025 | Contractors to attend and investigate.
Returned to service 14/11/2025 - please allow approximately 4 hours from 4:40pm for service to be fully operational. |
| Pear Court 1-18 | Loss of hot water service | 14/11/2025 | 14/11/2025 | Contractors to attend and investigate.
Returned to service 14/11/2025 - please allow approximately 4 hours from 4:40pm for service to be fully operational. |
| Coniston House 1-82 | Loss of hot water service | 14/11/2025 | 14/11/2025 | Contractors to attend and investigate.
Returned to service 14/11/2025 - please allow approximately 4 hours from 4:40pm for service to be fully operational. |
| Holly Tree Apartments, Layard Road, London, SE16 2JQ | Loss of heating and hot water service | 14/11/2025 | 15/11/2025 | Contractors to attend and investigate
Outage resolved |
| Pennack Road, 1-35(O) & Tra Hall., SE15 6DD | No heating and no hot water service | 14/11/2025 | 14/11/2025 | Contractors to attend and investigate.
Returned to service 14/11/2025 please allow approximately 2 hours from 11:45pm for service to be fully operational |
| Churchmead 1-31 | Planned shutdown of heating service | 13/11/2025 | 26/11/2025 | There will be an interruption to the heating service to your block from 9am on 26/11/2025 for approximately 7 hours for essential maintenance works |
| Marden Square 2-185 | Planned shutdown of hot water service | 13/11/2025 | 27/11/2025 | There will be an interruption to the hot water service to your block from 9am on 27/11/2025 for approximately 4 hours for essential maintenance works |
| Russia Dock Road 5-13
Teak Close 26-35 |
Loss of heating and hot water service | 13/11/2025 | TBC | Contractors to attend and investigate |
| Brewhouse Walk 1-33
Farrins Rents 22-31 |
Loss of heating service | 13/11/2025 | TBC | Contractors to attend and investigate |
| Hughes House 1-32 SHU | Planned shutdown of heating and hot water service | 12/11/2025 | 24/11/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 24/11/2025 for approximately 7 hours for essential maintenance works |
| Edwin House 1-66 | Planned shutdown of lift 3170 | 12/11/2025 | 27/11/2025 | There will be an interruption to lift services from 8am on 26/11/25 for approximately 33 hours for essential repair work |
| Palgrave House 31-45
Winnington House 1-16 |
Planned shutdown of hot water, secondary water and mains water services | 12/11/2025 | 26/11/2025 | There will be a interruption to the secondary water service affecting toilets, baths/showers and wash hand basins, the mains drinking water supply and the hot water service from 9am on the 26/11/2025 for a period of approximately 8 hours for essential maintenance work. |
| Regina Point 1-80 | Loss of heating and hot water service | 12/11/2025 | 12/11/2025 | Contractors to attend and investigate
Returned to service 12/11/2025 please allow approximately 4 hours from 4pm for service to b fully operational |
| Don Phelan Close 26-49 | Loss of heating service | 12/11/2025 | 12/11/2025 | Contractors to attend and investigate
Returned to service 12/11/2025 please allow approximately 2 hours from 4pm for service to be fully operational |
| Breton House 1-40 | Lift 1083 out of service | 12/11/2025 | TBC | Engineer to attend and investigate |
| George Roberts House 11-33 | Loss heating and hot water service | 12/11/2025 | 12/11/2025 | Contractor to attend and investigate
Returned to service 12/11/2025 please allow approximately 2hours from 10pm for service to b fully operational |
| Unity Court, Coopers Road 17-31 | Loss of hot water service | 12/11/2025 | 12/11/2025 | Contractor to attend and investigate.
Returned to service 12/11/2025 please allow approximately 2 hours from 11pm for service to be fully operational |
| Tennyson 1-29 | Lift 1201 out of service | 12/11/2025 | 14/11/2025 | Contractors to attend and investigate
Returned to service 14/11/2025 |
| Lockwood Square 3-188 | Urgent shutdown of heating and hot water service | 11/11/2025 | 13/11/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 13/11/2025 for approximately 7 hours for urgent maintenance works |
| Albert Westcott House 1-48
Harold Maddison House 1-48 Alberta Street 8-24 |
Planned shutdown of heating and hot water service | 11/11/2025 | 25/11/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 25/11/2025 for approximately 7 hours for essential maintenance works |
| Gaitskell House 1-66 | Planned shutdown of secondary water service | 11/11/2025 | 25/11/2025 | There will be a interruption to the secondary water service affecting toilets, baths/showers and wash hand basins from 9am on the 25/11/2025 for a period of approximately 5 hours for essential maintenance work. |
| Brook Drive 71-89 Flats 1-38 | Planned shutdown of secondary water service | 11/11/2025 | 25/11/2025 | There will be a interruption to the secondary water service from 8am on the 25/11/2025 for a period of approximately 9 hours which will affect toilets, baths/showers and wash hand basins for essential maintenance work. |
| Westlake 1-130 | Urgent shutdown of secondary water service | 11/11/2025 | 18/11/2025 | There will be a interruption to the secondary water service from 9am on the 18/11/2025 for a period of approximately 7 hours which will affect toilets, baths/showers and wash hand basins for urgent maintenance work. |
| Brewhouse Walk 1-33
Farrins Rents 22-31 |
Loss of heating service | 11/11/2025 | 11/11/2025 | Contractors to attend and investigate
Returned to service 11/11/2025 please allow approximately 2 hours from 2pm for service to be fully operational |
| Don Phelan Close 26-49(C)., SE5 7AZ | Loss of heating service | 11/11/2025 | 11/11/2025 | Contractors to attend and investigate
Resolved on 11/11 @ 21:50 |
| George Roberts House 11-33 | Loss of primary water service | 11/11/2025 | 12/11/2025 | Contractors to attend and investigate
Returned to service 12/11/2025 |
| Cruden House 1-68 | Lift 4110 out of service | 11/11/2025 | 13/11/2025 | Engineer to attend and investigate
Returned to service 13/11/2025 |
| Rye Hill Park 210-296 | Lift 2164 out of service | 10/11/2025 | TBC | Part required |
| Tayside Court 58-69 | Lift 2031 out of service | 10/11/2025 | TBC | Engineer to attend and investigate |
| Layard Square 1-156 | Planned shutdown of heating and hot water service | 10/11/2025 | 24/11/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 24/11/2025 for approximately 7 hours for essential maintenance works |
| Palgrave House 1-15 & 16-30 | Planned shutdown of hot water, secondary water and mains water services | 10/11/2025 | 24/11/2025 | There will be a interruption to the secondary water service affecting toilets, baths/showers and wash hand basins, the mains drinking water service and the hot water service from 9am on the 24/11/2025 for a period of approximately 8 hours for essential maintenance work. |
| Brimmington Estate | Planned shutdown of heating and hot water service | 10/11/2025 | 24/11/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 24/11/2025 for approximately 8 hours for essential maintenance works |
| Bath Close 152-162(E) ., SE15 2JU- | Loss of heating and hot water | 10/11/2025 | 11/11/2025 | Contractors to attend and investigate
Returned to service 11/11/2025 please allow approximately 2 hours from 12pm for service to be fully operational |
| Otterburn House 1-81 | Loss of heating and hot water service | 10/11/2025 | 10/11/2025 | Contractors to attend and investigate.
Returned to service 10/11/2025 please allow approximately 2 hours from 6:30pm for service to be fully operational |
| Linden Grove , Nunhead SE15 3LP | Loss of power. | 09/11/2025 | 10/11/2025 | Contractors to attend and investigate.
Returned to service 10/11/2025. |
| Wakefield House 1-91 | Loss of heating and heat water service | 09/11/2025 | 10/11/2025 | Contractor to attend and investigate
Returned to service 10/11/2025 please allow approximately 2 hours from 8pm for service to be fully operational |
| Wickway Court 1-118
Quenington Court 1-32 Westonbirt Court 1-30 Quedgeley Court 1-36 |
Urgent shutdown of mains water service | 07/11/2025 | 14/11/2025 | There will be a interruption to the mains water service to your block affecting the mains drinking water supply from 9am on the 14/11/2025 for a period of approximately 4 hours for urgent maintenance work. |
| John Kennedy House 1-96 | Planned shutdown of secondary water service | 07/11/2025 | 21/11/2025 | There will be a interruption to the secondary water service affecting toilets, baths/showers and wash hand basins from 8am on the 21/11/2025 for a period of approximately 4 hours for essential maintenance work. |
| Parish Apartments, 7 Clayton Road, London, SE15 5JA | Loss of mains water and secondary water service | 07/11/2025 | 07/11/2025 | Contractors to attend and investigate.
Returned to service 07/11/2025. |
| Wickfield House 1-42 | Lift 5134 out of service | 06/11/2025 | TBC | Technician to attend and investigate |
| Brunel Road 1-23 | Planned shutdown of secondary water service | 06/11/2025 | 20/11/2025 | There will be a interruption to the secondary water service affecting toilets, baths/showers and wash hand basins from 8am on the 20/11/2025 for a period of approximately 4 hours for essential maintenance work. |
| Harding Close 11-33
John Ruskin Street 48-104 Hillingdon Street 19-79 |
Planned shutdown of heating and hot water service | 06/11/2025 | 20/11/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 20/11/2025 for approximately 7 hours for essential maintenance works |
| Keyworth Street Hostel 1-10 | Planned shutdown of heating and hot water service | 05/11/2025 | 19/11/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 19/11/2025 for approximately 7 hours for essential maintenance works |
| St Matthews House 1-29 | Planned shutdown of hot water, secondary water and mains water services | 05/11/2025 | 19/11/2025 | There will be a interruption to hot water, mains water and secondary water services from 9am on the 19/11/2025 for a period of approximately 8 hours. This will affect the hot water, secondary water supply to toilets, baths/showers and wash hand basins and the mains drinking water service. Apologies for any inconvenience this may cause. |
| Barlow House 1-33 | Planned shutdown of secondary water service | 05/11/2025 | 19/11/2025 | There will be a interruption to the secondary water service from 8am on the 19/11/2025 for a period of approximately 4 hours which will affect toilets, baths/showers and wash hand basins for essential maintenance work. |
| Cornick House 1-14 | Planned shutdown of mains water and secondary water service | 04/11/2025 | 17/11/2025 | There will be a interruption to the mains and secondary water services from 9am on the 17/11/2025 for a period of approximately 8 hours. This will affect the secondary water supply to toilets, baths/showers and wash hand basins and the mains drinking water service. Apologies for any inconvenience this may cause. |
| Missenden 1-165 | Planned shutdown of heating and hot water service | 04/11/2025 | 18/11/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 18/11/2025 for approximately 8 hours for essential maintenance works |
| Mccoid Way 12-22
Collinsion Walk 1-47 Scovell Cresent 1-47 Borough Square 1--15 |
Planned shutdown of heating and hot water services | 04/11/2025 | 17/11/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 17/11/2025 for approximately 7 hours for essential maintenance works |
| Slade Walk 1-58 | Planned shutdown of heating and hot water service | 04/11/2025 | 18/11/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 18/11/2025 for approximately 7 hours for essential maintenance works |
| Langley Court, 24 Harcourt St, SE17 2GX | Loss of power supply | 01/11/2025 | 01/11/2025 | Contractor to attend and investigate
Returned to service |
| Iliffe Street 1-96 | Planned shutdown of secondary water service | 30/10/2025 | 13/11/2025 | There will be a interruption to the secondary water service from 9am on the 13/11/2025 for a period of approximately 4 hours which will affect toilets, baths/showers and wash hand basins for essential maintenance work. |
| Priory Court 1-72
Priory Court T&RA Hall |
Planned shutdown of heating and hot water service | 30/10/2025 | 13/11/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 13/11/2025 for approximately 8 hours for essential maintenance works |
| Tissington Court 1-134
George Walter Court SHU 1-49 McIntosh House 1-24 Westlake 1-130 Adron 1-16 Millender Walk 1-78 |
Planned shutdown of heating and hot water services | 30/10/2025 | 13/11/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 13/11/25 for approximately 7 hours for essential maintenance works. |
| Burton House 1-8 | Planned shutdown of main water and secondary water service | 29/10/2025 | 11/11/2025 | There will be a interruption to the mains and secondary water services from 9am on the 11/11/2025 for a period of approximately 8 hours. This will affect the secondary water supply to toilets, baths/showers and wash hand basins and the mains drinking water service. Apologies for any inconvenience this may cause. |
| Badminton House 1-12 | Planned electrical shutdown | 29/10/2025 | 13/11/2025 | There will be an interruption to electrical services on Thursday, 13 November 2025, from 9:00am for approximately 4 hours. This essential electrical maintenance work will affect communal lighting and mains water services, including the drinking water supply. |
| Lynton Estate 22-29 | Planned shutdown of mains water and secondary water service | 29/10/2025 | 11/11/2025 | There will be a interruption to the mains and secondary water services from 9am on the 11/11/2025 for a period of approximately 8 hours. This will affect the secondary water supply to toilets, baths/showers and wash hand basins and the mains drinking water service. Apologies for any inconvenience this may cause. |
| D'Eynsford Estate | Planned shutdown of heating and hot water service | 28/10/2025 | 11/11/2025 | There will be an interruption to the heating and hot water service to your block from 9am on 11/11/25 for approximately 8 hours for essential maintenance works. |
| Lucy Brown House SHU 1-38 | Planned shutdown of heating and hot water service | 28/10/2025 | 11/11/2025 | There will be an interruption to the heating & hot water service to your block from 9am on 11/11/2025 for approximately 7 hours for essential maintenance works. |
| Horsman House 25-68 | Planned refurbishment of Lift 4055 | 27/10/2025 | 08/01/2026 | There will be an interruption to the lift services from 8am on 10/11/25 until 08/01/26 for refurbishment work |
| Trevelyan House 1-55 | Planned refurbishment of Lift 4127 | 27/10/2025 | 08/01/2026 | There will be an interruption to the lift services from 8am on 10/11/25 until 08/01/26 for refurbishment work |
| Keyworth Hostel | Lift 2000 out of service | 25/09/2025 | TBC | Technician to attend and investigate
Update 29/10/2025: Specialists contractors to attend and carry out repairs |
| . | . | 15/11/2023 | TBC |
Page last updated: 16 November 2025 17:45
