Communal breakdowns
This page is updated every two hours between the hours of 8am to 10pm with planned and unplanned outages on our estates. All times quoted are indicative and actual return to service times and dates may change.
Important safety notice – potential issue affecting your boiler
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The manufacturer Ideal Heating, has identified a potential issue affecting a small proportion of their range of boilers. If an excessive volume of air becomes trapped inside the boiler in a fault condition, it could cause the boiler to overheat and fail. To fix this issue a heating engineer will need to visit your home to make a small modification to your boiler. The visit will be free of charge and take 30 to 60 minutes. To register for the upgrade, we need you to confirm your contact details at www.idealsupport.co.uk.
You can continue to use your boiler. However, we advise you check that its pressure gauge is as close to 1.5bar as possible.
If your boiler is at less than one bar and you are unable to repressurise it, please do one of the following:
Call our call centre on 0800 952 4444
Call Ideal Heating on 0808 175 9173
Email customer@idealsupport.co.uk
We're sorry that this issue has arisen and appreciate you may have concerns. If you have any questions, visit www.idealsupport.co.uk or get in touch using the contact details on this page.
The communal heating system is changing to winter mode across the borough in phases on 16 and 17 October 2025. This is due to the outside temperatures dropping below 17°C in the day and below 10°C in the evening for 5 consecutive days.
If your issue is not listed, find out how to report a repair.
Page last updated: 24 April 2026 15:41
| Block name | Outage description | Date reported | Estimated return to service | Status |
|---|---|---|---|---|
| Bateman House, Otto Street 1-68 | Loss of heating and hot water services | 24/04/2026 | TBC | Contractor to attend and investigate |
| Alberta Street 25-41 | Planned shutdown of primary and secondary water services | 24/04/2026 | 08/05/2026 | There will be an interruption to the primary and secondary water services affecting the mains drinking water supply and the secondary water supply to toilets, baths/showers and wash hand basins on 08/05/2026 from 8am for approximately 5 hours for essential maintenance works. |
| Cronin Street 39-88
East Surrey Grove 18-38 Rowan Court 26-45 Pear Court 1-17 |
Planned shutdown of hot & cold water services | 24/04/2026 | 07/05/2026 | There will be an interruption to the hot & cold water services affecting toilets, baths/showers, wash hand basins and the hot water supply on 07/05/2026 from 8am for approximately 4 hours for essential maintenance works. |
| Rennie House 1-25 | Planned shutdown of secondary water services | 24/04/2026 | 08/05/2026 | There will be an interruption to secondary water services affecting toilets, baths/showers and wash hand basins on 08/05/2026 from 9am for approximately 2 hours for essential maintenance works. |
| Tissington Court 73-134 | Lift 5093 out of service | 24/04/2026 | 24/04/2026 | Repairs required
Returned to service 24/04/2026 |
| Cowper House 1-24 | Lift 1194 out of service | 23/04/2026 | TBC | Contractors to attend and investigate |
| Harding Close 11-33(O), SE17 3UJ | Loss of hot water service | 23/04/2026 | 23/04/2026 | Contractor to attend and investigate
Update 23/04/2026 @10:00am - Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible. Returned to service 23/04/2026 - Please allow approximately 2 hours from 12pm for service to be fully operational. |
| Bateman House, Otto Street 1-68 | Loss of heating and hot water service | 23/04/2026 | 23/04/2026 | Contractor to attend and investigate
Returned to service 23/04/2026 - Please allow approximately 2 hours from 12pm for service to be fully operational. |
| Hanworth House 1-140 | Loss of hot water service | 23/04/2026 | 23/04/2026 | Contractor to attend and investigate
Returned to service 23/04/2026 - Please allow approximately 2 hours from 12pm for service to be fully operational. |
| Ellery House 1-24 | Planned shutdown of heating and hot water services | 23/04/2026 | 07/05/2026 | There will be an interruption to the heating and hot water services from 9am on 07/05/2026 for approximately 7 hours for essential maintenance work. |
| Attleborough Court, Sydenham Hill 1-57 | Loss of heating service | 23/04/2026 | 23/04/2026 | Contractor to attend and investigate
Returned to service 23/04/2026 - Please allow approximately 2 hours from 2pm for service to be fully operational. |
| Neckinger Estate 305-315 | Loss of secondary water services | 23/04/2026 | TBC | Due to emergency works there is currently no secondary water service to the block, this is affecting toilets, baths/showers and wash hand basins. Apologies for any inconvenience caused. |
| Vauban Estate 54-68 | Planned shutdown of secondary water services | 23/04/2026 | 07/05/2026 | There will be an interruption to the secondary water services affecting toilets, baths/showers and wash hand basins on 07/05/2026 from 9am for approximately 8 hours for essential maintenance works. |
| Ridgeway 1-25 | Lift 6504 out of service | 23/04/2026 | 23/04/2026 | Contractors to attend and investigate
Returned to service 23/04/2026 |
| Andrews Walk 21-31 | Loss of heating and hot water service | 23/04/2026 | TBC | Contractors have attended and have isolated heating and hot water services due to a leak on the system. Emergency remedial works will continue tomorrow morning. Apologies for any inconvenience caused. |
| Langdale Close 47-70(C)., SE17 3UG | Loss of hot water service | 23/04/2026 | 24/04/2026 | Contractors to attend and investigate
Returned to service 24/04/2026 - Please allow approximately 2 hours from 10am for service to be fully operational. |
| Langdale Close 47-70(C)., SE17 3UG | Loss of hot water service | 23/04/2026 | TBC | Contractors to attend and investigate |
| RIDGEWAY HOUSE 1-25(C). -Commercial Way, London, SE15 6PX | Loss of hot water service | 23/04/2026 | 23/04/2026 | Contractors to attend and investigate
Returned to service 23/04/2026 - Please allow approximately 2 hours from 22:04 for service to be fully operational. |
| Bateman House, Otto Street 1-68 | Loss of heating and hot water service | 23/04/2026 | 23/04/2026 | Contractors to attend and investigate
Returned to service 23/04/2026 - Please allow approximately 2 hours from 22:15 for service to be fully operational. |
| Dunton Road 14-26(E) ., SE1 5TJ | Loss of heating and hot water services | 23/04/2026 | 23/04/2026 | Contractors to attend and investigate
Returned to service 23/04/2026 - Please allow approximately 2 hours from 22:15 for service to be fully operational. |
| Hanworth House, John Ruskin Street 1-140(C)., SE5 0XF | Loss of hot water services | 23/04/2026 | 24/04/2026 | Contractors to attend and investigate
Returned to service 24/04/2026 |
| Curtis Way 37-43(O) ., SE1 5XW | Loss of hot water services | 23/04/2026 | 23/04/2026 | Contractors to attend and investigate
Returned to service 23/04/2026 - Please allow approximately 2 hours from 22:15 for service to be fully operational. |
| Beamish House 1-20 | Emergency shutdown of secondary water services | 22/04/2026 | 22/04/2026 | Due to emergency works taking place today, there will be an interruption to the secondary water services to the block affecting toilets, baths/showers and wash hand basins from 12pm for approximately 2 hours. Apologies for any inconvenience caused. |
| Suffield House 16-29 | Planned shutdown of secondary water services | 22/04/2026 | 06/05/2026 | There will be an interruption to secondary water services affecting toilets, baths/showers and wash hand basins on 05/05/2026 and 06/05/2026 daily from 9am for approximately 8 hours each day for essential maintenance works. |
| Adron House 1-16 | Emergency shutdown of secondary water services | 22/04/2026 | 22/04/2026 | Due to emergency works taking place today, there will be interruption to the secondary water services to the block affecting toilets, baths/showers and wash hand basins for a period of approximately 3 hours from 9am. Apologies for any inconvenience caused.
Returned to service 22/04/2026 @2pm - Repairs to the cold water supply now complete and service restored. |
| John Kennedy House 1-96 | Lift 5149 out of service | 22/04/2026 | 23/04/2026 | Parts required
Returned to service 23/04/2026 |
| Maddock Way 9-15 | Loss of heating and hot water service | 22/04/2026 | 23/04/2026 | Contractor to attend and investigate
Update 23/04/2026 @ 10:00am - Repairs to your heating/hot water are still on going and we are working hard on restoring your service as soon as possible. Returned to service 23/04/2026 - Please allow approximately 2 hours from 12pm for service to be fully operational. |
| Morton House 1-39 | Loss of heating and hot water service | 22/04/2026 | 23/04/2026 | Contractor to attend and investigate
Returned to service 23/04/2026 - Please allow approximately 2 hours from 12pm for service to be fully operational. |
| Prescott House, Hillingdon Street 1-68 | Loss of heating and hot water services | 22/04/2026 | 23/04/2026 | Contractor to attend and investigate
Returned to service 23/04/2026 - Please allow approximately 2 hours from 12pm for service to be fully operational. |
| Walters House, Otto Street 1-68 | Loss of heating and hot water service | 22/04/2026 | 23/04/2026 | Contractor to attend and investigate
Returned to service 23/04/2026 - Please allow approximately 2 hours from 12pm for service to be fully operational. |
| Taplow 1-215 | Lift 4022 out of service | 22/04/2026 | 23/04/2026 | Contractors to attend and investigate
Returned to service 23/04/2026 |
| Wivenhoe Close 1-203(O), SE15 3QL | Loss of heating and hot water services | 21/04/2026 | 21/04/2026 | Contractor to attend and investigate
Returned to service 21/04/2026 - Please allow approximately 2 hours from 8am for service to be fully operational. |
| 125 Peckham Park Road, Flats 1-16 | Emergency shutdown of heating and hot water services | 21/04/2026 | 22/04/2026 | Due to emergency works there will be an interruption to the heating and hot water services from 9am on 22/04/2026 for approximately 8 hours for emergency maintenance work. |
| Quentin House 9-36 | Planned shutdown of secondary water services | 21/04/2026 | 05/05/2026 | There will be an interruption to the secondary water services affecting toilets, baths/showers and wash hand basins on 05/05/2026 from 9am for approximately 8 hours for essential maintenance works. |
| Petworth House, Pytchley Road 1-38 | Loss of cold and hot water services | 21/04/2026 | 21/04/2026 | Contractor to attend and investigate
Returned to service 21/04/2026 @4:00pm - Repairs to the water supply is now complete and service restored. |
| Wivenhoe Close 1-203 | Loss of heating and hot water | 21/04/2026 | 21/04/2026 | Contractor to attend and investigate
Returned to service 21/04/2026 - Please allow approximately 2 hours from 10:35pm for service to be fully operational. |
| Chalmers Walk 9-14
Dale Road 1-3 |
Loss of heating and hot water services | 21/04/2026 | 21/04/2026 | Contractors to attend and investigate
Returned to service 21/04/2026 - Please allow approximately 2 hours from 10:54pm for service to be fully operational. |
| Aberfeldy House, John Ruskin Street 1-155 | Loss of hot water service | 21/04/2026 | 22/04/2026 | Contractors to attend and investigate
Resolved on 22/04 @ 08:13 |
| Trevithick 1-52 | Lift 5080 Out of service | 21/04/2026 | 24/04/2026 | Repairs required
Returned to service 24/04/2026 |
| Widecombe House 1-36 | Lift 6117 Out of service | 20/04/2026 | TBC | Contractors to attend and investigate |
| Stephenson House 1-25 | Planned shutdown of secondary water services | 20/04/2026 | 01/05/2026 | There will be an interruption to secondary water services affecting toilets, baths/showers and wash hand basins on 01/05/2026 from 9am for approximately 2 hours for essential maintenance works. |
| Damory House 1-35 | Emergency shutdown of secondary water services | 20/04/2026 | 21/04/2026 | Due to emergency works there will be an interruption to the secondary water services affecting toilets, baths/showers and wash hand basins on 21/04/2026 from 8am for approximately 4 hours for essential maintenance works. |
| Chalmers Walk 9-14 | Loss of heating and hot water services | 20/04/2026 | 21/04/2026 | Contractors to attend and investigate
Returned to service 21/04/2026 |
| Countisbury House, Crescent Wood Road, 1-42 | Loss of mains water | 20/04/2026 | 21/04/2026 | Contractors to attend and investigate
Returned to service 21/04/2026 |
| Hanworth House, John Ruskin Street 1-140 | Loss of heating and hot water service | 20/04/2026 | 21/04/2026 | Contractor to attend and investigate
Returned to service 21/04/2026 - Please allow approximately 2 hours from 8am for service to be fully operational. |
| Atkinson House 1-29
Ellery House 1-24 Eugene Cotter House 1-63 Povey House 1-39 Tisdall House 1-12 |
Loss of hot water and heating service | 20/04/2026 | 21/04/2026 | Contractor to attend and investigate
Returned to service 21/04/2026 - Please allow approximately 2-3 hours from 4pm for service to be fully operational. |
| Northchurch 1-20
Northchurch 21-40 Northchurch 41-56 Northchurch 57-76 |
Loss of heating service | 20/04/2026 | 21/04/2026 | Contractors to attend and investigate
Returned to service 21/04/2026 - Please allow approximately 2 hours from 10:35pm for service to be fully operational. |
| Cossall Walk 33-76 | Loss of hot water and heating service | 20/04/2026 | TBC | Contractors to attend and investigate
Update 24/04/2026 @ 10:00am - Repairs to your heating and hot water are still on going and we are working hard on restoring your service as soon as possible |
| Alberta Street 8-24 | Planned shutdown of mains and secondary water services | 17/04/2026 | 01/05/2026 | There will be an interruption to the mains and secondary water services affecting toilets, baths/showers, wash hand basins and the drinking water supply on 01/05/2026 from 8am for approximately 5 hours for essential maintenance works. |
| Broadmayne 1-18 | Planned shutdown of secondary water services | 17/04/2026 | 01/05/2026 | There will be an interruption to secondary water services affecting toilets, baths/showers and wash hand basins on 01/05/2026 from 9am for approximately 3 hours for essential maintenance works. |
| Camberwell Grove 125-151
Walters House 1-14 Craston House 1-8 Springfield House 1-24 Edgecombe House 1-28 Harden House 1-39 Vestry Road 76-142 / TRA Hall Fearnley House 1-132 Lettsom T&RA Hall Mcneil Road 1-92 Pembury House 1-16 Chatham House 1-18 Rignold House 1-16 Fowler House 1-14 |
Planned shutdown of heating and hot water services | 16/04/2026 | 30/04/2026 | There will be an interruption to the heating and hot water services from 9am on 30/04/2026 for approximately 8 hours for essential maintenance work. |
| Cronin Street 39-88
East Surrey Grove 18-38 Rowan Court 26-45 Pear Court 1-18 |
Planned shutdown of hot water service | 16/04/2026 | 29/04/2026 | There will be an interruption to the hot water services from 9am on 29/04/2026 for approximately 4 hours for essential maintenance work. |
| Leontine Close 1-99 | Urgent shutdown of mains water service | 16/04/2026 | 22/04/2026 | Due to urgent works there will be an interruption to the mains water service from 9am on 22/04/2026 for approximately 4 hours for essential maintenance work. |
| Studland 1-54 | Lift 4079 out of service | 16/04/2026 | TBC | Technician to attend and investigate
Update 24/04/2026: Processor removed and sent away for specialist repair |
| Priory Court 1-72
Priory Court TRA Hall |
Urgent shutdown of heating and hot water services | 15/04/2026 | 23/04/2026 | There will be an interruption to the heating and hot water services from 9am on 23/04/2026 for approximately 8 hours for urgent maintenance work. |
| Heron House 1-52
Kingfisher House 1-18 |
Planned shutdown of secondary water services | 15/04/2026 | 29/04/2026 | There will be an interruption to the secondary water services affecting toilets, baths/showers and wash hand basins on 29/04/2026 from 9am for approximately 3 hours for essential maintenance works. |
| Clifton Way 22-32 | Planned shutdown of secondary water services | 14/04/2026 | 30/04/2026 | There will be an interruption to secondary water services affecting toilets, baths/showers and wash hand basins on 28th & 30th April 2026 daily from 9am for approximately 8 hours for essential maintenance works. |
| Lorrimore Road 123-181 | Planned shutdown of secondary water services | 14/04/2026 | 28/04/2026 | There will be an interruption to secondary water services affecting toilets, baths/showers and wash hand basins on 28/04/2026 from 9am for approximately 8 hours for essential maintenance works. |
| Quentin House 9-36 | Planned shutdown of secondary water services | 14/04/2026 | 27/04/2026 | There will be an interruption to the secondary water services affecting toilets, baths/showers and wash hand basins on 27/04/2026 from 9am for approximately 8 hours for essential maintenance works. |
| Arnold Estate 302-319 | Planned shutdown of mains & secondary water services | 13/04/2026 | 24/04/2026 | There will be an interruption to the mains & secondary water services affecting mains drinking water supply, toilets, baths/showers and wash hand basins on 24/04/2026 from 8am for approximately 5 hours for essential maintenance works. |
| Wentworth Crescent 1-62
Leontine Close 1-99 |
Planned shutdown of heating and hot water services | 13/04/2026 | 23/04/2026 | Due to urgent works there will be an interruption to the heating and hot water services from 9am on 23/04/2026 for approximately 8 hours for essential maintenance work. |
| Jack Jones House 1-38 | Urgent shutdown of heating and hot water services | 13/04/2026 | 23/04/2026 | Due to urgent works there will be an interruption to the heating and hot water services from 9am on 23/04/2026 for approximately 8 hours for essential maintenance work. |
| Budleigh House 1-24 | Planned shutdown of secondary water service | 13/04/2026 | 24/04/2026 | There will be an interruption to secondary water services affecting toilets, baths/showers and wash hand basins on 24/04/2026 from 9am for approximately 4 hours for essential maintenance works.
Update 24/04/2026 @11:25am - Due to unforeseen circumstances today's planned shutdown has now been cancelled and rescheduled for a later date. Apologies for any inconvenience caused. |
| Wicksteed House 61-90 | Planned shutdown of secondary water services | 10/04/2026 | 23/04/2026 | There will be an interruption to secondary water services affecting toilets, baths/showers and wash hand basins on 23/04/2026 from 9am for approximately 7 hours for essential maintenance works. |
| Redman House 53-110 | Planned shutdown of mains water service | 10/04/2026 | 24/04/2026 | There will be an interruption to the mains water service to the block affecting the drinking water supply from 9am on 24/04/2026 for approximately 6 hours for planned maintenance work. |
| Ballow Close 1-12
Coleby Path 1-32 Havil Street 6-24 Owgan Close 1-46 Stacy Path 1-12 |
Planned shutdown of heating and hot water services | 10/04/2026 | 23/04/2026 | There will be an interruption to the heating and hot water services from 9am on 23/04/2026 for approximately 8 hours for essential maintenance work. |
| Whorlton Road 15-25 | Planned shutdown of secondary water services | 10/04/2026 | 23/04/2026 | There will be an interruption to secondary water services affecting toilets, baths/showers and wash hand basins on 23/04/2026 from 9am for approximately 8 hours for essential maintenance works. |
| Hickling House 1-12 | Planned shutdown of secondary water services | 10/04/2026 | 24/04/2026 | There will be an interruption to secondary water services affecting toilets, baths/showers and wash hand basins on the 23rd & 24th April 2026 from 9am for approximately 8 hours daily for essential maintenance works. |
| Fearnley House 1-132 | Planned shutdown of mains water service | 09/04/2026 | 21/04/2026 | There will be an interruption to the mains water service to the block affecting the drinking water supply from 9am on 21/04/2026 for approximately 6 hours for planned maintenance work. |
| Lorrimore Road 123-181 | Planned shutdown of secondary water service | 09/04/2026 | 23/04/2026 | There will be an interruption to secondary water services affecting toilets, baths/showers and wash hand basins on 23/04/2026 from 9am for approximately 8 hours for essential maintenance works. |
| Styles House 1-56 | Planned shutdown of heating and hot water services | 09/04/2026 | 22/04/2026 | There will be an interruption to the heating and hot water services from 9am on 22/04/2026 for approximately 7 hours for essential maintenance work. |
| Kinsey House 1-28 | Planned shutdown of mains water service | 09/04/2026 | 23/04/2026 | There will be an interruption to the mains water service to the block affecting the drinking water supply from 9am on 23/04/2026 for approximately 6 hours for planned maintenance work. |
| Moules Court 11-20 | Planned shutdown of mains water service | 08/04/2026 | 21/04/2026 | There will be an interruption to the mains water service to the block from 9am on 21/04/2026 for approximately 8 hours for planned maintenance work. |
| Setchell Way 1-98
Alscot Way 2-78 Hazel Way 2-135 Curtis Way 1-59 Dunton Road 14-26 Setchell Estate TRA Hall |
Planned shutdown of heating and hot water services | 08/04/2026 | 21/04/2026 | There will be an interruption to the heating and hot water services from 9am on 21/04/2026 for approximately 7 hours for essential maintenance work. |
| Attleborough Court 41-57 | Planned refurbishment of lift 2050 | 08/04/2026 | 05/06/2026 | There will be an interruption to the lift services from 8am on 20/04/26 until 05/06/26 for refurbishment work |
| Tayside Court 1-78 | Planned shutdown of mains water service | 08/04/2026 | 22/04/2026 | There will be an interruption to the mains water service to the block affecting the drinking water supply from 9am on 22/04/2026 for approximately 6 hours for planned maintenance work. |
| Lockwood Square 3-188 | Planned refurbishment of lift 5053 | 30/03/2026 | 05/06/2026 | There will be an interruption to the lift services from 8am on 13/04/26 until 05/06/26 for refurbishment work |
| Marden Square 2-185 | Planned refurbishment of lift 5058 | 30/03/2026 | 05/06/2026 | There will be an interruption to the lift services from 8am on 13/04/26 until 05/06/26 for refurbishment work |
| Brownlow House 1-20 | Planned refurbishment of lift 5113 | 02/03/2026 | 01/05/2026 | There will be an interruption to the lift services from 8am on 16/03/26 until 01/05/26 for refurbishment work |
| Keyworth Hostel | Lift 2000 out of service | 25/09/2025 | TBC | Technician to attend and investigate
Update 13/02/2026: Technician returning to site to carry out further works needed. |
Page last updated: 24 April 2026 15:41
